UltiPro Rocks!
Updated March 22, 2019

UltiPro Rocks!

Jessica Humphreys, CPP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • HR/Payroll, Talent Management, Salary Planning, Compensation Management, Recruitment

Overall Satisfaction with UltiPro

We are currently using UltiPro across the whole organization, however, it's mainly used in Human Resources. The business processes it addresses are reporting of data. With the robust standard reports and Business Intelligence feature we are able to extract more data with UltiPro and have more custom reporting abilities. Recruitment has allowed us the ability to move from paper to an electronic solution for searching candidates and hiring them. The file transfers allow us to communicate employee changes to vendors via a streamlined data flow for vendors.
  • UltiPro's Business Intelligence feature allows users of the system to run robust reports, analyze the data, and create reports that suite their needs. One of the best features is the ability to email these to multiple individuals in the organziation with ease.
  • UltiPro's platform configuration allows users to configure fields on pages that do not currently exist, control the access to already system delivered fields. This is a newer feature that is really cool for system administrators to use and have more flexibility within the system.
  • UltiPros' payroll capabilites allow you to import data into payroll without extensive data entry, and the process is simple to follow.
  • One of the features that I would like to see improved is the search capability within the employee page. Currently you are not able to search in the new window that pops up - you are only allowed to arrow between employees, which can take more time than a search or drop down list.
  • I would like to see the Compensation Management module have the ability to base salary increase on anniversary date. This functionality would make it easier to administer pay.
  • I would like the ability as a recruitment administrator to have the ability to see the Hiring Manager view. This is an area that is difficult to help users with when you are not able to have both Hiring Manager and Administrator roles.
We have been able to reduce the amount of paper used by encouraging employees to enter personal, tax, and pay information using the employee self service. In addition, we are currently in the process of online performance reviews and compensation. This will eliminate the need for paper and filing space will be freed up due to these changes.
UltiPro truly delivers a one source solution that allows all employee information to be stored in one place, easy to access, and easy to update. In addition, UltiPro manages upgrades to the software very well, communicates the changes, and hold many training sessions to allow users to know what to expect.
I really love UltiPro and the system offers great functionality for HR/Payroll professionals. I would recommend this system to anyone who is interested in UltiPro.

Some of the key questions to ask during the selection process are:

  1. Does UltiPro interface with other systems they use?
  2. What are the security capabilities?
  3. How does Ultimate store your data and what is the disaster recovery plan?

UKG Pro Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Report builder
Pre-built reports
Ability to combine HR data with external data
Performance plans
Performance improvement plans
Review status tracking
Review reminders
Multiple review frequency
New hire portal
Manager tracking tools
Corporate goal setting
Individual goal setting
Line-of sight-visibility
Performance tracking
Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Duplicate Candidate Prevention
Applicant Tracking
Notifications and Alerts

Upgrading UltiPro

Yes - We have been through several releases with UltiPro and each one is smooth. UltiPro provides training in advance and notifies us of features/enhancements allowing us to decide if we want to turn them on or not.
  • Total Comp Statement
  • Enhanced functionality
  • Compliance updates
  • New features
  • Compliance updates
  • Improved functionality

UltiPro Training

Yes - the product is very user friendly and easy to understand. UltiPro does provide many means of training to fit the user. I find all the basic applications of CORE HR/Payroll easy to understand and learn without additional training.
  • Online training
  • Self-taught
UltiPro offers excellent customer training on their solution. They are always on top of trend and constantly communicate training opportunities to help customers utilize the solution as effectively as possible.

Using UltiPro

250 - All employees use UltiPro to update their personal information and receive pay information. In addition, Managers/Supervisors use UltiPro for performance management and recruiting. HR uses all aspects of UltiPro.
1 - We have one HRIS Admin that manages the configuration of UltiPro and works with functional areas to provide reports. This person has a very good technical capability and is able to understand the correlation between UltiPro and other software used within the organization. In addition, they must have attention to detail, problem solving, and good communication skills.
  • Payroll
  • Employee Management
  • Recruiting
  • Benefits Administration
  • We have been able to create reports through BI that are emailed on a set schedule.
  • We have been able to use the Mobile App for employee updates and pay insights
  • We can use UltiPro for LMS reporting
  • Succession planning
  • Goal planning
UltiPro offers all the functionality needed to continue working with them. They offer a great solution and are continually striving to make it better by staying on top of latest trends and legislation that affect HR. Ultimate is a partner you can count on and trust do what is best for it's customers!

Evaluating UltiPro and Competitors

Yes - We replaced Paychex with UltiPro in 2013. Our main reason for doing this was that with Paychex we had data concerns, reporting constraints, and lack of overall functionality. UltiPro offered the all-in-one solution we were looking for and had an extremely comprehensive reporting tool. This enabled us to become better at working with our employee data and ensuring data integrity.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
UltiPro was in the beginning phases of really becoming a known HR solution. The sales team represented who Ultimate was and would be as a partner to us. They are very transparent and open with customers and do not try to hide behind sales lingo or pitches. I trust they will always be open with me in discussions so I can make informed decisions.
I would not change anything we did. I am happy with the results and the decision we made. Ultimate is truly a partner to be counted on and I enjoy working with the solution and support team every day.

UltiPro Implementation

The team we worked with during our UltiPro implementation was the best! They always were available to help and give us a better understanding of how the system works. The biggest key for me was understanding the business rules and how changes impacted various parts of data fields. I thought this was the best knowledge transfer provided for us to use UltiPro on our own in the future.
Yes - UltiPro offers a projects portal that allows you to see the tasks, deadlines and needs of the implementation. In addition, they offer shortcuts to training on new modules in the Project console.
Change management was minimal
  • We did not have any issues.

Configuring UltiPro

I think this is just right. There are some pages I would like to use their Platform Configuration on that would enable us to customize better, but overall it is easy to do.
Test - make sure you are thinking about the future considerations when you implement. Allow yourself time to learn and understand how the modules interact with each other.
No - we have not done any customization to the interface
No - we have not done any custom code
I truly appreciate how UltiPro empowers customers to use the system to best fit their needs. They really are a great company and offer a superb system!

UltiPro Support

UltiPro offers many ways to get support. Either via phone, chat, or case logs they are there to help.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
During a transition from Vacation plans to PTO plans, the support provided was excellent to make sure our balances were correct and our G/L was accurate.

Using UltiPro

UltiPro provides a very user friendly solution that is easy to navigate. The workflow within the system also allows HR to be in the know what information is being updated and set approvals on the workflow. In addition, the new mobile app allows employees to easily view pay, time off, and edit/update their personal information.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Payroll
  • Talent
  • System Admin
  • Platform Configuration
Yes - The mobile interface is great! Very easy to use.

UltiPro Reliability

UltiPro is constantly enhancing the product to keep up with technology trends allowing us to adapt our processes to capture data. This allows us to report and create analysis on our people.
UltiPro is always accessible. Very rarely have interruptions to service and they offer a mobile app as well.
I am always able to get what I need quickly.

Integrating UltiPro

You do need a technical expert on the integrations but once built very easy to use.
  • Recruiting
  • Onboarding
  • Learning
UltiPro managed the integrations and it is not difficult at all.
  • Oracle
Not that I am aware of.
  • File import/export

Relationship with Ultimate Software

They were very flexible and honest about UltiPro from the beginning. I fully trusted that I was not being given information that was misleading or incomplete. I appreciated the candid answers and thorough demonstrations of the solutions we were looking at. Ultimate's sales team was (are still) AWESOME!
I did not see any change in service.
I have been able to negotiate pricing and payment terms very easily.
Be honest of what your needs are, they are great partners.