High Quality Feedback from UserTesting
August 31, 2021
High Quality Feedback from UserTesting
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
UserTesting is currently being used by multiple internal departments: market research, product, design, editorial, and sales. It is used to test new product features and designs as well as getting feedback on ad campaigns running on our platforms. We use it to test prototypes before the final design is complete. We use both unmoderated and moderated sessions to get feedback from the UserTesting panel.
- Quick responses from the UserTesting panel.
- High quality responses from the UserTesting panel.
- Great customer service, both via chat and email with our rep.
- While the live sessions are great, there can be glitches on the respondent's end (it could be slow internet connections or something else) but we always figure out a workaround to save the session.
- The transcription is not always spot on but I believe UserTesting team is aware and working on improving that-I personally listen and transcribe manually as it helps me focus on the findings.
- Scheduling live sessions are easy but sometimes respondents cancel at the last minute, it would be great that if a panelist cancels, they get some sort of demerit so they can't cancel more than two-three times.
- Helps identify how we can improve increased engagement on our apps or website pages, which helps increase our ad revenue.
- Helps us improve our community/groups pages which increases engagement and in turn helps increase our ad revenue.
- Our gut checks prior to launch ensure that users will be able to use our tools and sometimes we are able to monetize them with sponsorships.
The main benefit is our ability to do several rounds of user testing (both live and unmoderated) sometimes with the same panelists to iterate on prototypes being developed as new features and making sure they are not only easy to use and understand but also have the right aesthetic that is appealing.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
Yes
Would you buy UserTesting again?
Yes