High Quality Feedback from UserTesting
August 31, 2021

High Quality Feedback from UserTesting

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UserTesting is currently being used by multiple internal departments: market research, product, design, editorial, and sales. It is used to test new product features and designs as well as getting feedback on ad campaigns running on our platforms. We use it to test prototypes before the final design is complete. We use both unmoderated and moderated sessions to get feedback from the UserTesting panel.
  • Quick responses from the UserTesting panel.
  • High quality responses from the UserTesting panel.
  • Great customer service, both via chat and email with our rep.
  • While the live sessions are great, there can be glitches on the respondent's end (it could be slow internet connections or something else) but we always figure out a workaround to save the session.
  • The transcription is not always spot on but I believe UserTesting team is aware and working on improving that-I personally listen and transcribe manually as it helps me focus on the findings.
  • Scheduling live sessions are easy but sometimes respondents cancel at the last minute, it would be great that if a panelist cancels, they get some sort of demerit so they can't cancel more than two-three times.
  • Helps identify how we can improve increased engagement on our apps or website pages, which helps increase our ad revenue.
  • Helps us improve our community/groups pages which increases engagement and in turn helps increase our ad revenue.
  • Our gut checks prior to launch ensure that users will be able to use our tools and sometimes we are able to monetize them with sponsorships.
Quick responses via both email and chat. Our rep is super attentive and sets up quarterly meetings to check in on if we are meeting our goals and just find out if we having any case studies to share. Whenever there is an issue and the chatbox is used, the reps are quick to respond and super friendly and resolve the issues 100% of the time
Pretty easy to use, sometimes when the platform is updated with more features there is a bit of a learning curve. Overall you can use the support/help pages and training guides to answer any questions.
The main benefit is our ability to do several rounds of user testing (both live and unmoderated) sometimes with the same panelists to iterate on prototypes being developed as new features and making sure they are not only easy to use and understand but also have the right aesthetic that is appealing.
I have only limited experience with UserZoom and they were not able to get completed sessions as quickly which is a major downfall. We need to turn around feedback in three-five days and can do that with UserTesting.

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Great for learning how easy (or hard) a new feature on a mobile app or mobile web page is. Also, gut checks on final designs before they are launched. Since responses are garnered so quickly, lead time is minimal.

Haven't had a situation where UserTesting was less appropriate yet.