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UserTesting: A robust testing platform that will have your team testing early and often
Updated March 23, 2022

UserTesting: A robust testing platform that will have your team testing early and often

Anthony Rezendes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UserTesting was our primary vehicle for testing our designs – whether it was A/B testing concepts, usability studies for in-market products, or testing our hypotheses. The platform helped us increase speed to outcomes, which historically had been a laborious process that often took weeks. We would literally construct and run a test and within a day we'd have robust data on user sentiment we could analyze. In-app tools including charts and summaries helped us unpack usability issues or wayfinding challenges observed in our UIs. As the Sr. UX Manager under product, UserTesting became an indispensable tool my entire team relied on to uncover possibilities.
  • Speed at which testing can be run
  • Large pool of potential consumers to test against
  • Platform ease of use
  • Incredible help and responsive support staff
  • Resources to deepen understanding including certification
  • Misinterpretation of the data by inexperienced teams
  • Better mobile support
  • Faster time to market
  • Data-driven designs we had confidence in
  • Less re-work post launch
UserTesting support was some of the best I've experienced in the industry. In addition to their in-line help (which was top-notch), they have UserTesting University, which is a community of like-minded corporations and individuals learning and sharing their experiences. The content included webinars, articles, and a variety of user-generated topics.
It was a little confusing at first, but once you get the hang of it, it becomes second nature. In fact, the more tests you run, the more confident you get with the system, creating a virtuous cycle in which your testing gets better while your efficiency improves. I had no problems training my staff and colleagues on how to use the tool. Even non-designers were able to use it with ease eventually.
One of the silver linings in using the platform is establishing best practices. Not only did UserTesting allow us to start testing early and often, it also got our product partners and the rest of the company more familiar with user-centered design. When they were able to see the difference the feedback made by virtue of improvements to our applications, it was like night and day. Coworkers and colleagues actually started becoming advocates, which was an important milestone for UX maturity at any organization. We could easily target the audience with speed and efficiency, cutting our testing down from weeks to days with greater impact.
UserTesting was clearly better based on the cohort of established users (1.6 Million, I believe), which is the largest in the industry. Their platform is mature and has all the features we need, including highlight reels, real-time transcription, and clips. They also have built-in analysis tools that make reporting on the findings virtually automatic, saving us a ton of time.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

The application is well suited for scenarios in which qualitative feedback is needed quickly. It allows teams to target specific demographic populations that further increase the likelihood of getting relevant feedback. In creating a cohort of panelists, there are robust features that enable companies to narrow audience segments by age range, industry, salary range, regions of the country, etc.. UserTesting even allows for the ability to build your own customized groups. One of the challenges and a potential area of growth could be making it easier to find niche audiences. For example, we needed to test C-suite executives within financial institutions. We ended up relying more on our relationships with these folks when it came to getting the data we needed.