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UserTesting for Designers
May 23, 2023

UserTesting for Designers

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

As a UX Designer, I have completed an internal course that allows me to set up my own tests with the guidance of an assigned UX Researcher. I mainly use UserTesting to test design concepts we are currently ideating on to learn how participants interact with our prototypes. So far I have launched unmoderated card sorts and usability tests and both have helped give me the information I need to either start designing solutions, or go forward with the solution I had already proposed.
  • Ease of use to set up tests
  • Time stamping transcriptions
  • Connecting the correct participants based off screener
  • Updates sent to email once a test is completed
  • The word cloud function isn't very accurate.
  • Personally, I wish participants didn't have to open a Figma prototype link in a separate tab. I wish it could stay in UserTesting so they don't have to hop between tabs.
  • Having certain filters set to default sometimes slip by me. I wish those had no default and were required so I can be sure to not skip over it.
  • Testing results have led us to create experiences that have fewer clicks to complete a task
  • Testing the content/written instructions on our site has helped us determine which terms our participants are most familiar with and has us follow industry standards more closely
  • A/B testing on referral button placement has shown which concept would provide more button clicks
I have not contacted support.
As a beginner who is just getting familiar with this software, it is very easy for me to set up my own tests. The drag and drop function to add questions/screeners and filters are such a great help to visually create an outline or task flow in UserTesting.
The use of screener questions gives the ability to have the specific targeting participants to test my concepts. It is great to hear feedback from the exact group who will be potentially using our products to see what their preference is and see how they can relate our experiences with others. It's also nice to add questions separate from the prototype as a "two birds one stone approach" to use that time to learn other aspects of their role and responsibilities.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

UserTesting is great to help designers get validation on their designs to see if they are initiative or user friendly, however it can also determine if a design needs more work if participants have trouble using/understanding it. At my company, we tend to test after ideation and solutioning to help validate which concept to go forward with, but I am hoping in the future we can start testing early on in the ideation phase to help us get enough supporting evidence to determine whether or not we should explore a design further to create a better case with product and tech folks.