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UserTesting: A Mixed Experience for Efficient User Feedback
Updated May 15, 2023

UserTesting: A Mixed Experience for Efficient User Feedback

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

Evaluating new product features with real users: UserTesting helps us gather feedback on new product features before they are released to the general public. We create tests for specific user flows and invite participants to provide feedback on their experience using the feature. This allows us to identify any issues or pain points early on and make necessary adjustments before releasing the feature.
  • easy setup of ux testing
  • recording of videos
  • Testers quality has degraded over time and they could benefit from acquiring more motivated testers
  • Make it easier to distribute mobile app builds
  • Tester sometimes don't answer screener questions truthfully creating unnecessary work for our team
  • Recently we did get any ROI as the quality of tester degraded
Taking a long time
When we had issues or questions, it often took a long time to receive a response from the support team. This delayed our testing and caused frustration for our team.
Not helpful in our specific questions
When we did receive a response, it often did not fully address our specific questions or issues. This made it difficult to resolve problems or move forward with our testing.
The video review interface is user-friendly and makes it easy to navigate between different test responses. This helps us quickly analyze and understand the feedback we receive from users.
UserTesting's platform is straightforward and intuitive to use when setting up tests. We can easily select the type of test we want to conduct, define our objectives and criteria, and invite participants to take the test.
In the past we have been able to target specific audiences and gather feedback quickly. Allowing us to bring products to market faster. As this has greatly degraded over the past year, we have not been able to get as much value out of the service and the team has voiced concerns about spending more time on weeding out bad tests then focusing on the actual UX research task.

Do you think UserTesting delivers good value for the price?

No

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

No

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

No

Well-suited scenarios
Basic and quick user testing for general user segments: UserTesting is great for getting quick and basic feedback on general user segments. It is easy to set up and can provide valuable insights into the user experience of a product.Testing specific features or user flows: UserTesting can be effective in evaluating the usability of specific features or user flows. This can help identify any issues or pain points that need to be addressed.

Less appropriate scenarios
Requiring specific user segments: If you require testers from a specific demographic or with certain qualifications, UserTesting may not be the best option. In my experience, relying on UserTesting to recruit specific user segments often resulted in low quality testers and unreliable feedback.In-depth research: UserTesting may not be suitable for conducting in-depth research. If you need more detailed feedback or want to conduct more complex studies, it may be better to use other research methods or tools.