Totally satisfied
Updated November 19, 2021

Totally satisfied

Rodrigo Henrique | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with WatchGuard Network Security

We currently use WatchGuard's Firebox for internal network traffic and mobile VPN for productivity applications. We also use the AuthPoint for wireless connections.
  • Ease to use
  • Affordable
  • Gret traffic visibility
  • Lower TCO
  • Integration of the entire product portfolio to technologies like Splunk. Some features of endpoint security are not integrated yet.
  • WatchGuard has supported well the ROI in these last 10 years of use
  • WatchGuard's ease to use has improved the user confidence on connecting applications out of office in this pandemic times
  • The Firebox continuous and stable packet processing has allowed us to use the network anywhere, free of concernings.
We are WathGuard's reseller and services partner in Brazil. So as a the customers, We also use WatchGuard's products in our environment.
Not. It's fine at all.
It helps when understanding product coverage and makes the purchasing simple to process.
Price, effectiveness and simplicity

Do you think WatchGuard Network Security delivers good value for the price?


Are you happy with WatchGuard Network Security's feature set?


Did WatchGuard Network Security live up to sales and marketing promises?


Did implementation of WatchGuard Network Security go as expected?


Would you buy WatchGuard Network Security again?


I think that WatchGuard's Security products fits well on SMB organizations, with reduced investments and those who also requires simple management and a wide features covering. When positioning it to companies who intend to acquire an "enterprise security" brand, We usually face problems to move ahead with customers.

WatchGuard Network Security Feature Ratings

Identification Technologies
Visualization Tools
Content Inspection
Policy-based Controls
Active Directory and LDAP
Firewall Management Console
Reporting and Logging
High Availability
Stateful Inspection
Proxy Server

Using WatchGuard Network Security

16 - We are a cybersecurity focused company, with our team divided in functions like:

  • Tech support
  • GRC Analysts
  • Office Administration
  • Deployment
  • Marketing
  • Sales
  • Data Science
  • Cloud Security
  • Human Resources
  • Alliances and Partnerships
  • Post-sales analysts
  • Pre-sales analysts
4 - We aim to recruit and hire analysts to cover cybersecurity and support WatchGuard deploy/support, mostly with skills like below.

Experience in:
    • Management and Operation of any UTM/NGFW platform;
    • Complete higher education in Computer Networks, Information Security or IT (provided that the curriculum has depth in the subjects in question). It is essential to have broad expertise (full level) in: MFA, Digital Certificates, Firewalls (Policies and Security Features), Detection and response to security incidents (SIEM platforms), Threat Intelligence Platforms, EDR Platforms, Protocols and Network Connectivity (TCP/IP)Routing (Static, dynamic routes and routing protocols); Switching (Segregation using Vlans, etc.) Minimum proven experience of 5 years working in the Cyber ​​Security area.
    • Certifications related to the Information Security area;
    • Desirable certificationsSystems Security Certified Practitioner (SSCP) Certified Cyber ​​Professional (CCP)Certified Information System Security Professional (CISSP)
  • Network Security and VPN for remote access
  • Wireless Secure Access in our office
  • Multi-factor Authentication for access the work applications
  • Customers were surprised with the lower TCO
  • Ease to use and manage
  • It started do support integrations with other vendors like Splunk
  • The Endpoint Detection and Response is a good way to go for a near future
  • Integrate the data correlation from sources like the EDR tools with events management
  • Attending regulatory compliances lihe LGPD (Brazil)
The licensing is ease to understand and also provides great competitive aspects when positioning it to customers, preventing them to switch to another product. The prices are not that high when compared to other players.

Evaluating WatchGuard Network Security and Competitors

Yes - The product replaced was based on Linux and the decision was to improve network security and traffic visibility also.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
We were higly motivated to go onboard with the partnership and to demonstrate to customers that we would rely on product by our own.
We would probably to escalate the platform for something like an universal management.

WatchGuard Network Security Implementation

Change management was minimal - We had no problems at all.
  • We had no significant issues

WatchGuard Network Security Training

The content covered all the needs for the activities of implementation and configuration
The content fits well into our needs

WatchGuard Network Security Support

Most of the time that We needed to reach WatchGuard support, our requests were shortly received and the first feedbacks were great.
No. It was not offered because it is not provided in our region.
Yes - Yes. The response time was ok in average.
We have recently faced a problem with a product sold to a customer, when the Firebox that would be replaced was about to expire (two days left), and the new one had to be fixed due to an system error. The WatchGuard Support helped us in an magnificent way, extending the olg Firebox licensing until the system's new one would be fixed.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response

Using WatchGuard Network Security

Relatively simple
Well integrated
Quick to learn
Feel confident using
  • The Dimension tool
  • The advanced security tools present in the Total Security subscription
  • The new visibility and report for user groups
  • MFA integration with apple devices
The Fireboxes management performs well in a web interface

WatchGuard Network Security Reliability

The entire organization didn't face any trouble to integrate the technology into our workforce.
Applications errors should always be expected in any kind of technology. What matters most is the way you find to resolve it.
Compared to another platform (not NGFW native), WatchGuard's performance runs fine and do not slow down user browsing experience

Integrating WatchGuard Network Security

Some troubles were find on integrating with Splunk, for example. It was not that seamless configuration.
  • Splunk
Internet link monitor
Security events monitoring
User activities monitoring (AD)
  • Proofpoint
  • Cyberark
Not sure
To expand the integrations ecosystem.

Relationship with WatchGuard Technologies

The distribution partner (ApliDigital) provided us a good helping hand on sales process
Aplidigital's post sales helped us well when needed
Prices were mandatory. The delivery time was good.

Upgrading WatchGuard Network Security

Yes - We have been enrolled as a beta testers for a long time and it is a pleasure for us to make part of it.
  • More traffic speed
  • New chipsets were well incorporated
  • Not sure of what other benefits are expected from the next upgrade.