Webex App proves to be the best application for remote and hybrid users
Updated August 18, 2023

Webex App proves to be the best application for remote and hybrid users

Freddy Tabet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

WebEx App allows me to connect with my colleagues, customers, and vendors. It runs smoothly, is highly customizable, and provides me with all the needed features that allow me to complete my tasks remotely. With the App I am synched with my colleagues, I keep the customers updated with progress on their tickets and receive the latest information from the vendors. I also use my app to make PSTN calls, get notified that I have voicemail, and be able to listen to my voicemail in a list from the app. It also provides me with the ability to share content and control other people's desktops. It's also functional for me to transfer files. The Webex App also notifies my contacts when I'm currently not available.

A recently added feature that covers another channel of communication is texting. I no longer have to text from my personal number, I can now send and receive texts from and to mobile devices from my Webex App. A missing feature is sending and receiving images through texts.
  • Keeping everyone engaged
  • Smoothly transform from a texting environment to a call environment
  • Remote Control provides functionality
  • Support multiple Extensions in WebEx Calling
  • Better display and organization of contacts, spaces and teams
  • Less Crowded
  • Increased Efficiency
  • Enhanced Communication
  • Faster methods of delivering news
  • Webex Meetings
  • Webex App
  • Webex Calling
  • Cisco Webex Desk Pro
  • Cisco Secure Endpoint
Adoption: Some people are used to using other applications. Other users wanted to use only their cell phones.

Interoperability: Calling from Webex Rooms to Zoom or Teams rooms had missing features and provided some challenges for a good conference meeting. Seeing only initials, inability to share...

Our organization is fully remote, so Using Webex App and Cisco Hybrid Solution kept us all close virtually.
We have weekly meetings and Cisco's solutions made collaborating easy.
I can see when my colleagues are available, on a call or away. I can text them anytime and they can reply when they're ready. Better visibility than email.
For urgent matters, I can dial them.
For presentations, we have video capabilities that give us the feeling that we are all in the same conference room together.

I would say our team spirit was elevated. We knew that other colleagues were putting in an effort to provide our customers with the best service, so that pushed the rest of us to do the same.

There is a sense of team empowerment that Webex brings to the table. Sharing ideas, thoughts and putting action plans together. Webex is the glue for that.
User interface is one. I think Webex have everything arranged well.

Functionality, everything just works with webex there are no challenges and the feature set is all there.

Calling, Voicemail, Meeting, Scheduling, Transferring, Conferencing, Queueing, Hunt Pilots.. It's all there. IVRs as well.

Do you think Webex App delivers good value for the price?


Are you happy with Webex App's feature set?


Did Webex App live up to sales and marketing promises?


Did implementation of Webex App go as expected?


Would you buy Webex App again?


I believe Webex App is a great benefit for hybrid workers. The fact that you can have it on your mobile or laptop and you can have your office number on it makes it a great value for remote workers and workers on the go. As a managed service engineer, the app proves to be very worthy when I approach customer problems, I can keep customers updated with the latest news and also remotely connect and control their desktops if needed. The ability to go from texting to video call and save previous files and information increases efficiency.

Webex App Feature Ratings

Mobile Access
Internal knowledgebase
Integrates with GoToMeeting
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Video files
Audio files
Document collaboration
Access control
Advanced security features
Integrates with Google Drive
Device sync

Cisco Hybrid Work

  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
I believe the biggest challenge is getting the user familiar with all the available features. But when they start using it everything seems easy and straight forward. Sending How to and short and helpful diagrams helps in the adoption process. Spending more time with users on how to use Webex app also makes a difference.
Webex Desk Pro
Webex App
Webex Meetings
Webex Calling

They seem pretty straight forward and easier to use than Zoom or Microsoft teams. Users seem to adapt to them quickly.
Webex Calling
Webex Meeting
Webex Space

Cisco Webex Experience

Webex Room Series, to be able to join from Webex App and control the meeting makes it easier to multi-task
We never had an issue with Security on Webex App.
Users are quick to adapt to it.
I would definitely say noise suppression has been a great addition.
From noisy keyboards to users working from home, noise suppression has enhanced conversation and made ideas travel easier.
Didn't see anyone making use of transcription though.

Using Webex App

50 - Directors, Sales, Presales, Engineering and Administration.
2 - Help Desk to make sure the App runs smoothly and basic setup and installation.
UC Engineer to make sure collaboration is working.
  • Integration with a monitoring software so we are alerted in team spaces when network devices go down
  • More integration with other applications we use to better alert as when attention is needed
  • Statistical reporting

Evaluating Webex App and Competitors

Yes - Cisco Jabber.
Wanted a more developed and supported product.
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
The number of services that comes with it, calling, voicemail, texting, meeting and its user friendly interface.

Configuring Webex App

Too limited and too complex but this maybe due to my limited knowledge in development.
No - we have not done any customization to the interface
No - we have not done any custom code

Webex App Support

It has been very helpful in my work.
Some issues like App booting or App being stuck don't seem to have direct and easy solutions.
Knowledgeable team
Problems get solved
Kept well informed
Support cares about my success
Quick Initial Response
Escalation required

Using Webex App

It provides many useful features: 1-Integration with other apps 2-Contents and storage 3-Mainly Communication: Chat, Audio, and Video Call 4-Presence awareness
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Feel confident using
  • texting
  • Calling
  • Presence
  • MEeting
  • Content Storage
  • Searching through chat history

Integrating Webex App

Upgrading Webex App

Yes - Pretty Smooth. No unexpected impacts.
  • New Services
  • Better Stability
  • Better Organization
  • Better User Interface
  • Simplicity
  • Less resource intensive