Webex Calling - Your clients will hear the difference!

Prior to implementing Webex Calling, we had a very outdated on-premise phone system that lacked mobility features, was limited in capabilities, and provided little to no reporting features. Since the switch to Webex, we are now able to provide our mobile staff with the features they need to place and receive calls using our business number instead of their mobile numbers. We have gained massive reporting features that let us keep track of our significant incoming calls. And we have gained a number of useful features that we never knew we needed. Our organization provides business equipment for our clients and we get a large number of incoming calls for clients for both sales and service. Those calls are all handled life (no auto-attendant bots), so being able to quickly route and handle those calls was a requirement and Webex Calling handles it with ease. The implementation of the product was also much easier than I expected.

We run the full suite of Webex Collaboration tools. We have Messaging, Meetings, and Calling and have several Webex room devices throughout our 4 locations. This means employees can join meetings even if they are in the field on sales or service calls. The messaging portion of the suite has given us a quicker and more organized way to communicate over traditional email and the fact that it all stays within the control of the company is an added benefit over text messaging.

Security is a priority for our ownership and Webex is the most secure platform we have found, with end-to-end encryption across the whole platform. Another key need we had prior to Webex was a simple video collaboration solution and Webex is just that. With the Exchange integration, our user simply pushes one button to join meetings or walk into a room and say "ok Webex, start my meeting". Our users love the Webex Assistant.