Webex Calling - Your clients will hear the difference!
April 18, 2022

Webex Calling - Your clients will hear the difference!

Stacey Purdy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Webex Calling

Prior to implementing Webex Calling, we had a very outdated on-premise phone system that lacked mobility features, was limited in capabilities, and provided little to no reporting features. Since the switch to Webex, we are now able to provide our mobile staff with the features they need to place and receive calls using our business number instead of their mobile numbers. We have gained massive reporting features that let us keep track of our significant incoming calls. And we have gained a number of useful features that we never knew we needed. Our organization provides business equipment for our clients and we get a large number of incoming calls for clients for both sales and service. Those calls are all handled life (no auto-attendant bots), so being able to quickly route and handle those calls was a requirement and Webex Calling handles it with ease. The implementation of the product was also much easier than I expected.
  • Easy setup and deployment
  • Excellent mobility features
  • Excellent reporting
  • Call quality on mobile devices
  • Ability to transfer a user to a different location without completely removing the user's license and starting over
  • Ability to have users devices/apps ring sequentially instead of all at once
  • Increased and more efficient collaboration between departments
  • Ability to serve clients better through the use of messaging, video calling, and remote support
  • Better data analytics which provides info on where we need to improve
We run the full suite of Webex Collaboration tools. We have Messaging, Meetings, and Calling and have several Webex room devices throughout our 4 locations. This means employees can join meetings even if they are in the field on sales or service calls. The messaging portion of the suite has given us a quicker and more organized way to communicate over traditional email and the fact that it all stays within the control of the company is an added benefit over text messaging.
Security is a priority for our ownership and Webex is the most secure platform we have found, with end-to-end encryption across the whole platform. Another key need we had prior to Webex was a simple video collaboration solution and Webex is just that. With the Exchange integration, our user simply pushes one button to join meetings or walk into a room and say "ok Webex, start my meeting". Our users love the Webex Assistant.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Microsoft Office 2016 (discontinued), Adobe PhotoShop, Affinity Publisher
For companies with on-premise employees or stationary remote workforces, Webex Calling is exceptional. For any company that has a large mobile workforce or employees that often use mobile devices to answer or make calls, Webex Calling still has some work to do. I know there is a new product to solve this issue, but being charged an additional fee to solve a flaw in the product does not make sense.

Webex Calling Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
9
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
9
Mobile app for Android
9