Webex App helps geographically distributed Business operate smoother.
April 24, 2025

Webex App helps geographically distributed Business operate smoother.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Webex Calling

Works great; we sell Webex Calling and the entire Webex Suite. We recommend it to businesses of similar sizes whose employees work remotely, as having no on-site presence works for us because we are a small company. For large companies, we recommend UCM Calling with the Webex app, as they typically require 100% reliability.

Pros

  • Calls
  • Audio
  • Internet is the only requirement.

Cons

  • Local redundancy.
  • API Control.
  • HuntGroups-MoreShared lines (limited to 30 devices currently).
  • Less Infrastructure usage.
  • Less IT staff - Less cost.
  • Less IT staff - If the cloud solution is down there is nothing you can do about it.
Cisco CUCM-Cisco Expressways for on-site redundancy with the Webex App. IM Messaging. Contact Center.
It does it well.

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Big businesses that need redundancy (no internet dependency).

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
4
Directory of employee names
9
Answering rules
6
Call recording
5
Call park
5
Call screening
6
Message alerts
7
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
10
High quality audio
10
High quality video
8
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
8

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