Webex Meetings Review
Updated May 11, 2021

Webex Meetings Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

We use Cisco Webex to hold and attend online meetings, collaborate on team projects, and share documents. In addition, it is very useful as it allows us to record/capture meetings held and facilitate business discussions for distance/remote meetings saving time and travel costs. Since many of the company employees are working remotely during these times, Webex provides us with the required platform to host meetings easily since this is a software-as-a-service (SaaS) solution delivered through the Cisco Webex Cloud.
  • Collaborate on team projects.
  • Share documents.
  • Hold and attend online meetings.
  • Software as a Service solution
  • On-demand webinars.
  • Smart forms and enrichment.
  • Saved precious time and money due to the ability to have meetings on demand no matter where our staff is located.
  • Document sharing proved valuable.
  • Voice and video quality is good and we saved on expensive long-distance telephone costs.
Webex Meetings integrates with a wide portfolio of devices. It can integrate with a large number of devices including IP phones, headsets, and many more endpoints. These devices are designed to work seamlessly with Webex Meetings and the advantage is that this type of integration provides ease of deployment and management at a large scale.

Do you think Webex Meetings delivers good value for the price?

Not sure

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

I can't recall having any issues around availability. Cisco webex was always available when we needed to do a conference and is a very reliable and performing product with good clarity and excellent options to collaborate. Setup was easy and since the solution is hosted in the cloud, there was no requirement to provision any on-premise infrastructure saving valuable time and costs to get users connected.
Cisco webex has quite a large participant limit limitation in meetings which is in the range of 1000 participants in a meeting which I think is overly sufficient for many organisations. The product is very reliable with good call and video quality. Also it is very responsive with a simplified user interface and can be used by even the novice user.
Cisco Webex performs very well and we haven't had any issues regarding performance. Since the product is hosted in the Cloud, you need to make sure that you have a very reliable and fast internet connection with minimum latency to enjoy the best collaboration experience. Also, ensure that the end-user device meets the recommended hardware requirements in order to ensure that they have the best user experience when using the product.
I think Cisco Webex Meetings is well suited for personal and business collaboration. It’s an excellent tool that allows us to communicate with audio, video, text chat, file sharing, whiteboard etc. However, I don't think there are any negatives to report as this software has managed to meet all our business expectations and provided us with a good overall experience. Since this is a software as a service solution, it can be easily provisioned to end-users.

Webex Meetings Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
8
Mobile support
9
Desktop sharing
9
Whiteboards
9
Calendar integration
Not Rated
Meeting initiation
9
Record meetings / events
8
Slideshows
9
Live chat
9
Audience polling
Not Rated
Q&A
9
User authentication
10
Participant roles & permissions
10

Cisco Webex Experience

We haven't use much of the AI capabilities but it seems very good in order to capture the details of meetings.
We generally use Microsoft Outlook to schedule our meetings and the then use webex for hosting our meetings online.
It integrates very nicely with our email system and it also has many different ways of accessing the meetings that has been scheduled for example you could use the webex link, or meeting URL and it also provides you with a dial-in number based on the country that you are located which is quite cost-effective as you are incurring minimum costs since you dialling a local number. This feature is very useful for those users who do not have internet access but need to be part of the meeting and is then able to dial in.

Using Cisco Webex Meetings

50 - Cisco webex is used by our sales technical and management teams.
2 - We basically have Cisco and Microsoft certified engineers to look after the webex users.
  • Colloboration
  • Voice over IP
  • Cost savings
  • Saved infrastructure costs as it is hosted in the cloud
  • Easy to learn and operate
  • Interact with customers
  • Present solutions to customers globally
  • Able to provide global support services
There are many other products that compete with webex and we are therefore considering some of them based on their strengths, weaknesses and ongoing costs.

Evaluating Webex Meetings and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Features and pricing are quite important
I would research more into what is currently available in the market and using research sites such as TrustRadius to become more informed on what's out there and how they can meet our business objectives.

Webex Meetings Implementation

Plan the project carefully and mobilize the correct people after doing proper research into what features and functionalities are required from the system.
Yes - The phases consisted of the Planning and Discovery phase, the Build and Deployment phase, Migration and Realisation phase and the Support phase.
Change management was a major issue with the implementation - Having the correct people is key to a very successful implementation.
  • User training is key
  • Understanding the product features is also key.

Webex Meetings Training

  • Online training
  • in-person training
  • no training
It is very good to have an in-person training at times as well as they can show you in in person how to configure an operating system.
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
Yes the product is simple enough to use. The gui interface is also easy to navigate.

Configuring Webex Meetings

I think it is just right for this product.
Refer to to Cisco's webex best practice design documents and you can also refer to Cisco webex forums to understand other user experiences and problems which have occurred and how they manage to resolve it.
No - we have not done any customization to the interface

Webex Meetings Support

Support has been good so far.
We normally use the Cisco forums as they are quite valuable since there are many users who share similar problems and ther experiences in resolving issues. Many times these are sufficient to guide us in the in the right direction.

Using Webex Meetings

Cisco webex met all our business requirements and there wasn't much extra features we needed apart from what they provided as standard.
  • Voice and video clarity
  • Elegant look and feel
  • Ease of use

Integrating Webex Meetings

We never experienced any integration issues.
  • Outlook
  • Microsoft Windows
Not sure
  • File import/export
Read forums for advice and experience that can assist you in planning and troubleshooting.

Relationship with Cisco

The vendor understood the products very well.
We perform our own support so no post-sale vendor support is required.
Make sure your vendor understand the product very well especially the licensing.

Upgrading Webex Meetings

  • We haven't upgraded yet.