Webex
Overall Satisfaction with Webex Meetings
We are using Webex Meetings and Webex Events for our client meetings and technical awareness sessions for end clients. Webex help us to present our content with very reach user experience and flexible ways for attendees to join it. Webex Meetings are helping us to organize meetings and also use our room kit mini hardware to be on same platform.
Pros
- Content Sharing
- Background effect
- noice cancellation
- AI Features
- after meeting AI summary and actionables
Cons
- Noice cancellation works perfectly
- There is one major feature lack I feel while comparing it with teams. in webex while sharing Power point as application, I can not select presentation windows while using share specific app. reason to do so is to hide presentation notes. This features is available in teams. I am aware this will work If I choose share file and browse that PPT and use ppt notes. But user experience is not so good and handy with it.
- It brings easy for us to have teams meeting
- We can have single VC hardware and easy way to join MS teams, google meet and webex, Zoom all at same place
- New AI features are helping to stay focus on actionables
- Webex Calling, Webex Events and Cisco Duo
10,000 + users daily 4-5 meetings, used by all types of technical and non technical staff. It brings very easy to have meeting and continue chat or conversation in same app, We can have project wise teams room to keep chat dedicated for respective projects and track it later with convenience
- Cisco Meraki MX
- Cisco Meraki MR
- Cisco Meraki MG
- Cisco Meraki MV
- Cisco Umbrella
- Cisco Secure Access by Duo
Main challenge was to ask users to build VPN tunnels from random device to corporate VPN gateway which was very complex to manage and monitor, but with Meraki MX and Z3c we are making it very simple and as a failover users can use 4g/5g sim apart from primary broadband at home.
Cisco made work from anywhere a way simpler to deploy, manage and secure with complete end to end visibility and IT team is very confident about robust setup with the help of remote troubleshooting built in tools and visibility.Other Meraki solutions in combination with webex makes it perfect solution for hybrid.
we had very great seamless experience just like working from office, with skipping travel time and other time consumptions. we can spend that time on few fruitful things like learning new things. Hybrid work model made ourself available in multiple cities close to customers
- Zoom and Microsoft Teams
Video quality and HD audio makes a huge difference and ease of use or user interface, Noice cancelling features, speaker tracking features, auto frame crop from same room if two people are present both will be cropped if there is unnecessary space around them . this will make sure our speakers are more in focused area and everyone able to see it very clear
Do you think Webex Meetings delivers good value for the price?
Yes
Are you happy with Webex Meetings's feature set?
Yes
Did Webex Meetings live up to sales and marketing promises?
Yes
Did implementation of Webex Meetings go as expected?
Yes
Would you buy Webex Meetings again?
Yes
Webex Meetings Feature Ratings
Cisco Hybrid Work
- Working from anywhere (e.g., coffee shop, airport)
- Working from an office or other company space
- Working from home
We already deployed work from anywhere work solution, which allows users to connect from there home to corporate network without need of dialing VPN( thanks to meraki Z3c) which allows us to extend lan in users home allowing them to connect even IP phones and access points with same corp ssid broadcasted at home. and with all of it its secure and will not allow personal devices to on board on this corp network at home( Thanks to ISE and DUO)
With Cisco Meraki solution its very easy to deploy and doesn't needs specific skills to manage it. it saves huge cost on IT spend and its integration with other security products makes it very flexible and secure.
Webex Calling and Meeting
Cisco Webex Experience
When we record meetings with customer, along with meeting recording AI generated transcripts and minute of meetings, actionable are automatically included which are very useful.
Whenever I am in traffic or travelling, I still can join meeting speak and noice wont be heared by other side.
Whenever I am in traffic or travelling, I still can join meeting speak and noice wont be heared by other side.
Webex bar, Webex Desk and Slido for having large webinars and feedback or conducting competition while webinar is going on
its just perfect very handy, super in quality, AI ready. Easy user interface . works on all types of devices.
Using Webex Meetings
10000 - IT consulting
20 - They are L1-L2 remote engineers with all required skills to manage webex platform but we hardly need them as platform is very stable and self serve kind of.
- Remote meetings
- webinar with slido
- large presentations with multiple presenters joining across the globe
- AI treanscripts
- Cloud meeting storage
- ability to jump device without disconnecting from meeting
- Na we almost use all of possible use cases
- for Fun friday which is normally happens in person
Evaluating Webex Meetings and Competitors
Yes - MS teams, Zoom
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Scalibility. and user friendly
I will see how user friendly it is and does it needs IT team to often engage with users for its normal usage
Webex Meetings Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- no issues
Webex Meetings Training
Configuring Webex Meetings
Some - we have done small customizations to the interface - we have made few settings to make sure users gets performance and ways to join meetings even if there is no internet ( using mobile network to joing meeting in audio mode)
No - we have not done any custom code
Webex Meetings Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Poor followup Problems left unsolved |
not required as product itself is stable
we never come across any.
Using Webex Meetings
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Feel confident using Familiar | None |
- Setting up meeting
- joining from Phone
- switching device, recording
- I think there is nothing
Yes - Very well , but its heavy battery drainer
Webex Meetings Reliability
Integrating Webex Meetings
- Vimeo integration
- Calabrio
- File import/export
- API (e.g. SOAP or REST)
- Webex Calling
- Webex devices, Webex Microphone and additional cameras
Its tested and available for ready to use which makes it easy to use and in very short time we can have it working. Since there are lot of integrations possible with other solution provider it becomes very flexible platform to get most out of it apart from collaboration meetings.
Relationship with Cisco
3 year pricing contract
go for long subscription for price lock and better prices
Upgrading Webex Meetings
Yes - Its regular task for us to be on latest version and now it became automated. whenever updates are available and our webex devices are ideal it gets updated without anyone involved. users are updating mobile and laptop apps to have advances features available.
- Better AI tools
- Battery optimisation for mobile device
- Good noice cancelation
- Thousand eyes visibility option
- use of AI within meetings
- Thousandeyes
Yes - Free to paid it was seamless and we are getting benefits of the subscription.
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