Complete software for the Physical Therapy Clinic
Updated April 13, 2023

Complete software for the Physical Therapy Clinic

Joe Switzenberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Digital Patient Intake
  • Home Exercise Program
  • Billing Software
  • Analytics
  • Patient Relationship Management

Overall Satisfaction with WebPT

We use it for notes, billing, home exercise program, and patient follow-up. It is what we use to run our physical therapy practice.
  • Integration of notes and billing
  • Ease of documentation after a patient visit
  • Follow-up with patients
  • Quite often, the software has been having issues lately affecting functionality. A more stable platform
  • I would like the text appointment reminders to tell the patient that they cannot respond to the text
  • Less time on notes allows more time for patient care
  • Appointment reminders has lowered our no shows
  • Analytics allows us to track MD referrals and see where our business is coming from
  • The pricing allows us to grow as a company and we only pay more as we add more therapists and clinics
I like this part. We plan to add more therapists and more clinics, and I like the pay as you grow setup.
This has helped a lot with Medicare, specifically and Tricare. Making the therapists document to ensure compliance for reimbursement is a great idea.
Much better fit for physical therapists

Do you think WebPT delivers good value for the price?


Are you happy with WebPT's feature set?


Did WebPT live up to sales and marketing promises?


Did implementation of WebPT go as expected?


Would you buy WebPT again?


Great for notes, well integrated with billing, does a great job with patient follow-up, and is easy to schedule patients. As with all software programs, upgrades often bring difficulties. When this happens, we have a pretty rough day. Thankfully, it doesn't happen much. When everything is working well, WebPT offers a seamless solution to run our entire practice.

Using WebPT

4 - 2 therapists and 2 administrative
we call support if we have issues
  • patient notes
  • scheduling
  • billing
  • reach program
  • expanding to new clinics when we open them
happy with the all encompassing program

Evaluating WebPT and Competitors

  • Cloud Solutions
  • Scalability
  • Ease of Use
geared for PTs
I would not do anything differently

WebPT Implementation

WebPT Support

sometimes the wait is long to get them on the phone but they are usually quit helpful
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Slow Initial Response
Yes - Not really. Had to do with reminders
Several times with billing issues

Using WebPT

pretty seamless
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Lots to learn