Wrike - Robust And Customizable
June 23, 2022
Wrike - Robust And Customizable
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wrike
We have been using Wrike in a project management capacity for almost four years now in our software development company. It helps us to verify project status, work distribution, time logging, and many other items.
- Resource planning/allocation
- Customized forms
- Automation
- Reporting
- User role customization
- Time logging and reporting
- Speed
- Custom forms
- Automation
- Custom fields
- Custom workflows
- Time logging
- Reporting
- Easier audits
- Accurate time logging for billing
- More accurate forecasting
- Custom forms = accurate/all information given the first time
We only evaluated Jira, but it would have required a lot of add-ons to do the same functions that Wrike already comes with. It was more user friendly "out of the box" as well. The customer service from Wrike with helping us get started was top-notch, and it always has been.
Do you think Wrike delivers good value for the price?
Yes
Are you happy with Wrike's feature set?
Yes
Did Wrike live up to sales and marketing promises?
Yes
Did implementation of Wrike go as expected?
Yes
Would you buy Wrike again?
Yes
Wrike Feature Ratings
Using Wrike
30 - Project management, business analysts, QA, developers, client relations, and operations.
2 - Product delivery manager and business analyst or project manager.
- Project management
- Time logging
- Reporting
- Forms
Wrike Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We do not have premium support. I don't think this is a thing? If it is, we don't need it.
Yes - It depends on the bug and where it is on their roadmap. If it is a true bug, and not a feature request, then it is typically resolved quite quickly in their next or following release.