Overall Satisfaction with Zoho CRM
We use Zoho CRM for all communications with potential, current clients, and all contacts. It is used by all the people and departments of our business with easiness since it's accessible wherever we are and even through the mobile apps. We had to deal in the past with different software to monitor our communications. We used a lot of different software to do email marketing, surveys, etc., and we didn't have a 360-degree image for our clientele. Now, everything is unified and we can do more professional relationships.
- It is a complete platform for anything we can think of.
- It is very affordable and we save a lot of money and effort.
- It offers new ideas for Marketing and Sales even for very small businesses.
- We can have easily and fast the whole image wherever we are.
- We serve our clients and respond, instantly impressing them.
- Really it's hard to find something since they are always a step ahead. Maybe a better functionality for the locating features in the mobile app.
- Great ROI since it's low priced and has so many features.
- We had an increase of over 200% on results after using efficiently email marketing.
- Our market awareness raised significantly.
Zoho CRM was simpler, easier, and continuously upgrading. Especially after using Zoho One, a brand new world was revealed. We were using some free editions but there was nothing compared with using in the same system, with the same account all these apps for recruiting, email marketing, social media marketing, site construction, surveys, visitor tracking and chatting, and many more. Nothing is compared to that.
For simple freelancers who do not want to invest time to customize it, it is a little bit tricky. However, if they can find a consultant it will be easier to customize it to their needs. In any case, any CRM solution has to be customized to some extent. For small businesses (2-10 people) and for bigger companies, it is excellent and at an unbeatable price.