A tool that makes a small business to grow fast
June 21, 2020

A tool that makes a small business to grow fast

Thomas Slamaris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zoho CRM

We use Zoho CRM for all communications with potential, current clients, and all contacts. It is used by all the people and departments of our business with easiness since it's accessible wherever we are and even through the mobile apps. We had to deal in the past with different software to monitor our communications. We used a lot of different software to do email marketing, surveys, etc., and we didn't have a 360-degree image for our clientele. Now, everything is unified and we can do more professional relationships.
  • It is a complete platform for anything we can think of.
  • It is very affordable and we save a lot of money and effort.
  • It offers new ideas for Marketing and Sales even for very small businesses.
  • We can have easily and fast the whole image wherever we are.
  • We serve our clients and respond, instantly impressing them.
  • Really it's hard to find something since they are always a step ahead. Maybe a better functionality for the locating features in the mobile app.
  • Great ROI since it's low priced and has so many features.
  • We had an increase of over 200% on results after using efficiently email marketing.
  • Our market awareness raised significantly.
Zoho CRM was simpler, easier, and continuously upgrading. Especially after using Zoho One, a brand new world was revealed. We were using some free editions but there was nothing compared with using in the same system, with the same account all these apps for recruiting, email marketing, social media marketing, site construction, surveys, visitor tracking and chatting, and many more. Nothing is compared to that.
For simple freelancers who do not want to invest time to customize it, it is a little bit tricky. However, if they can find a consultant it will be easier to customize it to their needs. In any case, any CRM solution has to be customized to some extent. For small businesses (2-10 people) and for bigger companies, it is excellent and at an unbeatable price.

Zoho CRM Feature Ratings

Customer data management / contact management
10
Workflow management
9
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
10
Case management
9
Call center management
9
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
10
Reporting
10
Forecasting
8
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
Scripting environment
8
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
9
Social data
9
Social engagement
9
Marketing automation
10
Compensation management
10
Mobile access
9