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Zoho Social is a Great Tool for Engaging with Followers
February 27, 2020

Zoho Social is a Great Tool for Engaging with Followers

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

Zoho is being used by our company to keep track of comments and interactions within several social media accounts. I can't imagine not using it now.
  • I like the Monitor feature that allows you to monitor up to 5 hashtags. It's a paid feature, but seems worth it.
  • I like being able to interact directly with multiple followers in the same dashboard browser or app.
  • I would like to see a few other social media apps included like Pinterest for example.
2 - Marketing
  • We are just now implementing, however, I believe it will have a positive effect.
We have used Creator Studio by FB.
If you are a small company with a few employees and you need to maximize your time on social media and interactions, this is the app for you.

If you manage multiple Brands, I bet this is an amazing tool for you.

Zoho Social Feature Ratings

9.0
Sentiment analysis
10
Broad channel coverage
8
8.0
Content planning and scheduling
8
Audience targeting
Not Rated
Content optimization
8
10.0
Automated routing and prioritization
Not Rated
Customer interaction histories
10
8.5
Lead generation
8
Content marketing
9
10.0
Twitter
10
Facebook
10
LinkedIn
Not Rated
Google+
Not Rated
Instagram
10
10.0
Campaign success analytics
10
Competitor analysis
Not Rated
10.0
Role-based user permissions & privileges
10
Mobile access
10

Using Zoho Social

1 - Marketing Department uses Zoho.
  • Staying in Touch with Followers
  • One Place for all Social Media Accounts
  • Add more apps like Pinterest
  • Ads - Evaluate success of campaign
  • Find out what our customers want
I have found it to be very useful and a time saver.

Evaluating Zoho Social and Competitors

Yes - We have been using Creator Studio working with Instagram and Facebook
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I found it by accident. It's been great!
No changes.

Zoho Social Implementation

Using Zoho Social

I jumped right in. Never looked back.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Monitoring hashtags
  • Interaction with Followers
  • I did reply twice to the same customer. It didn't show that I had already replied. That may be a bug.
Yes - It works great, but I use the dashboard more. I like the mobile app for use on the go.