What users are saying about
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.8 out of 101
Top Rated
91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.
No photo available

Wufoo

Wufoo works perfectly for anyone needing a very simple form. It is very intuitive for people who have little experience with web design as well. Forms requiring quick and easy answers, especially short forms - Wufoo is perfect. If you are mining for deeper trends from clients or customers, you'll want to look for a form management software that has some higher end details on the reporting side.
Justin Moore profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Wufoo
7.7
Survey templates
123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Themes
123FormBuilder (formerly 123ContactForm)
Wufoo
6.9
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Wufoo
7.7

Survey Content

123FormBuilder (formerly 123ContactForm)
Wufoo
8.3
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Wufoo
8.7
Question design help
123FormBuilder (formerly 123ContactForm)
Wufoo
7.7
Multiple question types
123FormBuilder (formerly 123ContactForm)
Wufoo
8.4

Survey Logic

123FormBuilder (formerly 123ContactForm)
Wufoo
8.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Wufoo
8.3

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Wufoo
7.4
Response tracking
123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Data export
123FormBuilder (formerly 123ContactForm)
Wufoo
7.8
Standard reports
123FormBuilder (formerly 123ContactForm)
Wufoo
7.5
Custom reports
123FormBuilder (formerly 123ContactForm)
Wufoo
6.3
Analytics
123FormBuilder (formerly 123ContactForm)
Wufoo
7.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Wufoo
8.1
Access controls
123FormBuilder (formerly 123ContactForm)
Wufoo
8.2
Compliance
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Wufoo
7.7
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Wufoo
7.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Wufoo
8.3

Pros

  • Lots of different types of fields
  • Easy to use
  • Free for limited number of fields
  • Integrates with many template type website builders
Bindesh Rach profile photo
  • Wufoo's layout is simple and intuitive. A single click will add a field to your form, and more advanced users can customize forms with minimal time invested to create complex and advanced systems.
  • Integration into webpages is simple. The code is provided in several formats and its a matter of copy and paste.
  • Payments are incredibly easy to integrate once you have the appropriate accounts set up with a third party approved vendor.
  • Creating receipts, follow up emails, and establishing form logic is very simple - a few clicks and you're done!
Isaac Nuell profile photo

Cons

  • Design elements can be too simple.
  • CRM features
Justin Kofron profile photo
  • Fields are set and cannot be modified (with few exceptions). An inexperienced user needs to invest significant time in order to understand how logic works, how hidden fields can alter a form, and what the full range of functionality is. The Wufoo blog begins to explain this, but there isn't a step-by-step guide to take you from 0 to 60 in a short period of time.
  • While Wufoo has some pre-populated fields you can choose from (US states, for example), you can't save your own lists for use in future forms.
  • Wufoo's biggest flaw is that forms cannot communicate with one another. Each form is an island, and data cannot move between forms or be uploaded to a new form.
  • When you delete a field, all data previously collected and associated with that field is lost forever.
Isaac Nuell profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo
Wufoo10.0
Based on 32 answers
I only give it this mid-range rating because, since the 2014 Super Bowl is history, our company will be closing in a couple months. I hope in my next employment opportunity that I will be able to use Wufoo again. I will probably use it to a limited extent in my personal life to communicate with friends and contacts in a unique manner. I am also working on a Certificate in Web Development and I definitely use Wufoo as embedded forms in websites I build.
Stephen A. Williams profile photo

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
Wufoo7.8
Based on 4 answers
Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.
Mark Stackhouse profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
Wufoo9.0
Based on 1 answer
Every time I try to use a different Form Builder - I constantly go back to Wufoo, especially compared to WordPress Plugin Form Builders. The biggest reason is the reliability of the form notifications getting sent and delivered are better than form builder that rely on the Wordpress Mail Send Feature.The only feature that I have found over the last 3 years that Wufoo is missing is the ability to customize the layout of the notification emails. But that is minor in the grand scope of its reliability.
Rebecca VanDenBerg profile photo

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
Wufoo10.0
Based on 3 answers
Unmatched response time and incredible support. When you submit a support e-mail you get an immediate response to let you know that they are on it. Within 10 to 15 minutes you get a detailed and educated response to the problem you are having. They either direct you to documentation on their site or they give you other avenues in which to Achieve fixing your issue. The response is always personal and never feels automated.
Mark Stackhouse profile photo

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
Wufoo8.0
Based on 1 answer
Good imbedded videos that visually demonstrate how to create an element within the form.
Sarah Downing profile photo

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
Wufoo9.0
Based on 2 answers
Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.
Mark Stackhouse profile photo

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Justin Kofron profile photo
We use two other form builders, WP Forms and Jot Form. Jot form is probably the closest to Wufoo in functionality and feel, where WP forms is mainly to capture leads and subscribers. Jot form too has its limitations in the look and feel department, but offers similar functionality to Wufoo. In terms of needs and wants for a business I would recommend looking at pricing and the integrations to see which fits better for you.
Alek Babaa profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • Helped us grow our businesses
  • Helped us reach people who didn't want to call, preferred to fill out a form online
  • Provided us with more data to use for future marketing
  • Allowed us to collect customer data to better influence our marketing strategy
Debbie Gillum profile photo

Screenshots

Wufoo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Wufoo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Wufoo Editions & Modules
Wufoo
Additional Pricing Details