What users are saying about

123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Wufoo

Top Rated
87 Ratings
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

Wufoo

Wufoo works perfectly for anyone needing a very simple form. It is very intuitive for people who have little experience with web design as well. Forms requiring quick and easy answers, especially short forms - Wufoo is perfect. If you are mining for deeper trends from clients or customers, you'll want to look for a form management software that has some higher end details on the reporting side.
Justin Moore profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Wufoo
7.2
Survey templates
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Themes
123FormBuilder (formerly 123ContactForm)
Wufoo
6.7
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Wufoo
7.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Wufoo
8.2
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Wufoo
9.0
Question design help
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Wufoo
7.5

Survey Logic

123FormBuilder (formerly 123ContactForm)
Wufoo
7.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Wufoo
7.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Wufoo
6.7
Response tracking
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Data export
123FormBuilder (formerly 123ContactForm)
Wufoo
7.8
Standard reports
123FormBuilder (formerly 123ContactForm)
Wufoo
7.3
Custom reports
123FormBuilder (formerly 123ContactForm)
Wufoo
4.0
Analytics
123FormBuilder (formerly 123ContactForm)
Wufoo
6.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Access controls
123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Compliance
123FormBuilder (formerly 123ContactForm)
Wufoo
8.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Wufoo
9.0

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
No photo available
  • Easy to edit forms - especially for users with no coding experience
  • Keeps information for long periods of time
  • Easy to publish and share with clients/customers
Justin Moore profile photo

Cons

  • I found no drawbacks to using 123ContactForm.
No photo available
  • The reports can be a little rough looking when we have a longer form. The data grids are nice but often cumbersome for someone to view. In those situations, we export the data to excel and plug into our own report forms.
  • A cloud-like situation would be helpful for saving old forms. It's nice to reference previous forms but our main page gets bogged down. It would be nice to have a second page to save old forms and have the main page be for active forms.
  • Simpler formatting would be nice for those who do not know HTML. To be able to bold or change font size with the click of a button would be helpful.
Heather Ahrens profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo
Wufoo10.0
Based on 32 answers
Now that most offices are using it at Ursinus, it's likely that they will keep using it due to the fantastic results it has produced. It is my understanding that Wufoo is a pretty cost-effective way to manage student and faculty information and now that it is integrated into the daily processes of Ursinus, I don't see why they would suddenly decide to pursue any other option.
Kira Stone profile photo

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
Wufoo7.8
Based on 4 answers
Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.
Mark Stackhouse profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
Wufoo9.0
Based on 1 answer
Every time I try to use a different Form Builder - I constantly go back to Wufoo, especially compared to WordPress Plugin Form Builders. The biggest reason is the reliability of the form notifications getting sent and delivered are better than form builder that rely on the Wordpress Mail Send Feature.The only feature that I have found over the last 3 years that Wufoo is missing is the ability to customize the layout of the notification emails. But that is minor in the grand scope of its reliability.
Rebecca VanDenBerg profile photo

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
Wufoo10.0
Based on 3 answers
Unmatched response time and incredible support. When you submit a support e-mail you get an immediate response to let you know that they are on it. Within 10 to 15 minutes you get a detailed and educated response to the problem you are having. They either direct you to documentation on their site or they give you other avenues in which to Achieve fixing your issue. The response is always personal and never feels automated.
Mark Stackhouse profile photo

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
Wufoo8.0
Based on 1 answer
Good imbedded videos that visually demonstrate how to create an element within the form.
Sarah Downing profile photo

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
Wufoo9.0
Based on 2 answers
Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.
Mark Stackhouse profile photo

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Justin Kofron profile photo
We selected Wufoo based on a recommendation from a web developer friend, ease of use and cost. Wufoo does, however, have fewer features than Cognitoforms.
Bree Gurin profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • The impact Wufoo had on our school was HUGE! Our parents were thrilled that they didn't have to manually fill out a bunch of forms any longer
  • The office was freed from copying hundreds of forms and creating hundreds of packets and then having to enter copious amounts of information manually into a computer.
  • Yes! Wufoo definitely increased employee efficiency and our families were thrilled beyond words to be rid of all the tedious paper-work!
Jan Economy profile photo

Screenshots

Wufoo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Wufoo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Wufoo Editions & Modules
Wufoo
Additional Pricing Details