What users are saying about
42 Ratings
118 Ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
118 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Survey Format & Appearance

    123FormBuilder

    Feature Set Not Supported
    N/A
    6.3

    Wufoo

    63%
    Wufoo ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.0
    80%
    28 Ratings

    Themes

    N/A
    0 Ratings
    6.1
    61%
    29 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    4.7
    47%
    32 Ratings

    Survey Content

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.4

    Wufoo

    84%
    Wufoo ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    7.6
    76%
    27 Ratings

    Question design help

    N/A
    0 Ratings
    8.5
    85%
    27 Ratings

    Multiple question types

    N/A
    0 Ratings
    9.0
    90%
    30 Ratings

    Survey Logic

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.0

    Wufoo

    80%
    Wufoo ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    8.0
    80%
    29 Ratings

    Survey Reporting & Analytics

    123FormBuilder

    Feature Set Not Supported
    N/A
    9.4

    Wufoo

    94%
    Wufoo ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    9.9
    99%
    29 Ratings

    Data export

    N/A
    0 Ratings
    10.0
    100%
    30 Ratings

    Standard reports

    N/A
    0 Ratings
    9.5
    95%
    26 Ratings

    Custom reports

    N/A
    0 Ratings
    8.8
    88%
    21 Ratings

    Analytics

    N/A
    0 Ratings
    8.9
    89%
    25 Ratings

    Survey Administration & Security

    123FormBuilder

    Feature Set Not Supported
    N/A
    9.4

    Wufoo

    94%
    Wufoo ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    9.4
    94%
    26 Ratings

    Compliance

    N/A
    0 Ratings
    9.4
    94%
    22 Ratings

    Survey Distribution

    123FormBuilder

    Feature Set Not Supported
    N/A
    7.5

    Wufoo

    75%
    Wufoo ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    8.0
    80%
    18 Ratings

    Attribute Ratings

    • Wufoo is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating, Vendor post-sale, Vendor pre-sale
    • 123FormBuilder and Wufoo are tied in 2 areas: Performance, Online Training

    Likelihood to Recommend

    9.0

    123FormBuilder

    90%
    8 Ratings
    9.4

    Wufoo

    94%
    64 Ratings

    Likelihood to Renew

    6.0

    123FormBuilder

    60%
    4 Ratings
    10.0

    Wufoo

    100%
    32 Ratings

    Usability

    8.0

    123FormBuilder

    80%
    1 Rating
    9.5

    Wufoo

    95%
    7 Ratings

    Availability

    8.0

    123FormBuilder

    80%
    2 Ratings

    Wufoo

    N/A
    0 Ratings

    Performance

    9.0

    123FormBuilder

    90%
    2 Ratings
    9.0

    Wufoo

    90%
    2 Ratings

    Support Rating

    7.0

    123FormBuilder

    70%
    2 Ratings
    10.0

    Wufoo

    100%
    8 Ratings

    Online Training

    8.0

    123FormBuilder

    80%
    1 Rating
    8.0

    Wufoo

    80%
    1 Rating

    Implementation Rating

    8.0

    123FormBuilder

    80%
    2 Ratings
    9.0

    Wufoo

    90%
    4 Ratings

    Configurability

    9.0

    123FormBuilder

    90%
    1 Rating

    Wufoo

    N/A
    0 Ratings

    Ease of integration

    9.0

    123FormBuilder

    90%
    1 Rating

    Wufoo

    N/A
    0 Ratings

    Product Scalability

    7.0

    123FormBuilder

    70%
    1 Rating

    Wufoo

    N/A
    0 Ratings

    Vendor post-sale

    8.0

    123FormBuilder

    80%
    1 Rating
    10.0

    Wufoo

    100%
    1 Rating

    Vendor pre-sale

    8.0

    123FormBuilder

    80%
    1 Rating
    10.0

    Wufoo

    100%
    1 Rating

    Likelihood to Recommend

    123FormBuilder

    123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
    Read full review

    Momentive (SurveyMonkey, Inc)

    I have used different products in the past. I am most please with Wufoo because it is easy to use, has multiple ways for your form to be displayed on your website, and submissions can be sent multiple ways as well. We use WuFoo for support emails from our customers, for dispatcher applications, as well as people sending in emergency incident tip information. This is the perfect program for us.
    Read full review

    Pros

    123FormBuilder

    • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
    • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
    • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
    Read full review

    Momentive (SurveyMonkey, Inc)

    • Flexible, multiple entry forms: Wufoo allows users to create forms with multiple options or formats (radio, single choice, checkbox, text, paragraph text)
    • Conditional forms: Need to ask a question that only applies to a specific group? Then Wufoo is for you - it allows you to create conditional logic that allows you to reserve specific paths for specific entrants.
    • Integrations: Wufoo integrates with EVERYTHING via Zapier. You can sync it to Google sheets, email ESPs / CRMs, payment gateways... All kinds of applications for this software with its flexible uses & integrations, including embeddable HTML or direct integration to your website.
    Read full review

    Cons

    123FormBuilder

    • One-off payment integration requires a higher subscription
    • Storage is not commensurate with pricing
    • Not exactly a strong negative, but could work on pricing it better for non-US markets
    Read full review

    Momentive (SurveyMonkey, Inc)

    • Wufoo has had a cap on the total number of fields you can use per form which has been a limiting factor for us when trying to build more complex forms.
    • Wufoo does not support tabular fields or repeating fields which is a drawback since it limits the types of questions you can ask.
    • Form organization in the admin interface is a little clunky and disorganized. It would be better if there were more customized options for organizing your library of forms.
    Read full review

    Pricing Details

    123FormBuilder

    Starting Price

    $14.95 per month

    Editions & Modules

    123FormBuilder editions and modules pricing
    EditionModules
    BasicFree1
    Gold$192
    Platinum$393
    Corporate$79/month4

    Footnotes

    1. none
    2. per Month; or $190 per Year
    3. per Month; or $390 per Year
    4. billed annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Wufoo

    Starting Price

    $0

    Editions & Modules

    Wufoo editions and modules pricing
    EditionModules
    Free01
    Starter14.082
    Professional29.083
    Advanced74.084
    Ultimate183.255

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    123FormBuilder

    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Read full review

    Momentive (SurveyMonkey, Inc)

    I only give it this mid-range rating because, since the 2014 Super Bowl is history, our company will be closing in a couple months. I hope in my next employment opportunity that I will be able to use Wufoo again. I will probably use it to a limited extent in my personal life to communicate with friends and contacts in a unique manner. I am also working on a Certificate in Web Development and I definitely use Wufoo as embedded forms in websites I build.
    Read full review

    Usability

    123FormBuilder

    Easy to install and quickly explain to others how to use
    Read full review

    Momentive (SurveyMonkey, Inc)

    Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.
    Read full review

    Reliability and Availability

    123FormBuilder

    I did not encounter any blackout issues
    Read full review

    Momentive (SurveyMonkey, Inc)

    No answers on this topic

    Performance

    123FormBuilder

    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Read full review

    Momentive (SurveyMonkey, Inc)

    Every time I try to use a different Form Builder - I constantly go back to Wufoo, especially compared to WordPress Plugin Form Builders. The biggest reason is the reliability of the form notifications getting sent and delivered are better than form builder that rely on the Wordpress Mail Send Feature. The only feature that I have found over the last 3 years that Wufoo is missing is the ability to customize the layout of the notification emails. But that is minor in the grand scope of its reliability.
    Read full review

    Support Rating

    123FormBuilder

    Very neutral, did not have to use support a lot
    Read full review

    Momentive (SurveyMonkey, Inc)

    I will be completely honest - I have never needed to contact any specific support for Wufoo. This is because we've never had any problems with Wufoo that I'm aware of! It has proved to be a reliable and easy to use product, and therefore, we have not needed to reach out for any kind of support or assistance. I suppose this would speak to the exceptional quality of the product!
    Read full review

    Online Training

    123FormBuilder

    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Read full review

    Momentive (SurveyMonkey, Inc)

    Good imbedded videos that visually demonstrate how to create an element within the form.
    Read full review

    Implementation Rating

    123FormBuilder

    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Read full review

    Momentive (SurveyMonkey, Inc)

    Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.
    Read full review

    Alternatives Considered

    123FormBuilder

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
    Read full review

    Momentive (SurveyMonkey, Inc)

    In terms of building reports, Wufoo is very similar to Google Forms. Both have the capability to edit live forms and immediately share them. Wufoo offers a few more features than Google Forms does as well. Overall, our department has looked at both options and continues to use Wufoo because of the data management and ease of building forms.
    Read full review

    Scalability

    123FormBuilder

    It was easy to install and I believe that would make it easy to use across several websites
    Read full review

    Momentive (SurveyMonkey, Inc)

    No answers on this topic

    Return on Investment

    123FormBuilder

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Read full review

    Momentive (SurveyMonkey, Inc)

    • We've collected more revenue using less staff time than ever before. Wufoo allowed us to move online from paper-based systems.
    • Our data is now standardized and more accurate since it is input by end users instead of staff (who had to decipher handwriting).
    Read full review

    Screenshots

    Add comparison