What users are saying about

123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Wufoo

83 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Wufoo

Wufoo isn't designed to be event software, but for smaller firms and non-profits with low operating budgets, it can be a cost effective and efficient way of collecting registration information and funds. It's also not SurveyMonkey (even though it's owned by them), and although forms can be purposed to fit any situation, it comes at a cost.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Wufoo
7.2
Survey templates
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Themes
123FormBuilder (formerly 123ContactForm)
Wufoo
6.7
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Wufoo
7.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Wufoo
8.2
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Wufoo
9.0
Question design help
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Wufoo
7.5

Survey Logic

123FormBuilder (formerly 123ContactForm)
Wufoo
7.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Wufoo
7.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Wufoo
6.8
Response tracking
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Data export
123FormBuilder (formerly 123ContactForm)
Wufoo
7.8
Standard reports
123FormBuilder (formerly 123ContactForm)
Wufoo
7.3
Custom reports
123FormBuilder (formerly 123ContactForm)
Wufoo
4.1
Analytics
123FormBuilder (formerly 123ContactForm)
Wufoo
6.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Access controls
123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Compliance
123FormBuilder (formerly 123ContactForm)
Wufoo
8.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Wufoo
9.0

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
  • Wufoo is VERY easy to use. When we started using Wufoo, no training was required. I was able to just jump right in.
  • The Help features are very useful. If I'm struggling with figuring out something on my own, I almost always can find the solution in the Help section. If not, I've emailed Wufoo and received assistance really quickly.
  • Wufoo is fun to use! We use it to create staff satisfaction surveys, party invites, and other creative things in addition to the standard registration forms, evaluations, etc.

Cons

  • Design elements can be too simple.
  • CRM features
  • The number of fields is limited to 150. Some of our forms have a complex build up with different factors that show or don't show fields. Every radio button option is a "field" so this counts up quickly.
  • For new users, all the features of Wufoo are not directly clear. Some features are hidden, like making your own themes and linking the form to 3rd parties. Wufoo can do a better job in their UI to emphasize this.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Wufoo10.0
Based on 32 answers
Although I don't work at the school any longer, I would definitely use Wufoo in the future for form generation and data collection if the need presented itself. Another really great thing about Wufoo that I forgot to mention, is no more lost forms! I cannot tell you how many times in the past, parents would say "I lost this form, or that form". Really a big asset for any company who needs to collect a lot of information!

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Wufoo7.8
Based on 4 answers
Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Wufoo9.0
Based on 1 answer
Every time I try to use a different Form Builder - I constantly go back to Wufoo, especially compared to WordPress Plugin Form Builders. The biggest reason is the reliability of the form notifications getting sent and delivered are better than form builder that rely on the Wordpress Mail Send Feature.The only feature that I have found over the last 3 years that Wufoo is missing is the ability to customize the layout of the notification emails. But that is minor in the grand scope of its reliability.

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Wufoo10.0
Based on 3 answers
Unmatched response time and incredible support. When you submit a support e-mail you get an immediate response to let you know that they are on it. Within 10 to 15 minutes you get a detailed and educated response to the problem you are having. They either direct you to documentation on their site or they give you other avenues in which to Achieve fixing your issue. The response is always personal and never feels automated.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Wufoo8.0
Based on 1 answer
Good imbedded videos that visually demonstrate how to create an element within the form.

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Wufoo9.0
Based on 2 answers
Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
I haven't used very many other products that are similar to Wufoo. Wufoo is built to be integrated with so many other applications and add-ins for workflow (many of which are free), that it is extremely easy to add it in a way that is synergistic with the rest of your business.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
  • Wufoo allowed us to implement customer retention and procurement processes much more quickly than would otherwise have been possible.
  • Wufoo increased our lead conversion efficiency and employee efficiency.
  • Wufoo allowed us to provide quicker, more responsive customer service.

Screenshots

Wufoo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Wufoo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Wufoo Editions & Modules
Wufoo
Additional Pricing Details