What users are saying about

123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Wufoo

Top Rated
85 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Wufoo

Wufoo works perfectly for anyone needing a very simple form. It is very intuitive for people who have little experience with web design as well. Forms requiring quick and easy answers, especially short forms - Wufoo is perfect. If you are mining for deeper trends from clients or customers, you'll want to look for a form management software that has some higher end details on the reporting side.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Wufoo
7.2
Survey templates
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Themes
123FormBuilder (formerly 123ContactForm)
Wufoo
6.7
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Wufoo
7.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Wufoo
8.2
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Wufoo
9.0
Question design help
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Wufoo
7.5

Survey Logic

123FormBuilder (formerly 123ContactForm)
Wufoo
7.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Wufoo
7.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Wufoo
6.7
Response tracking
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Data export
123FormBuilder (formerly 123ContactForm)
Wufoo
7.8
Standard reports
123FormBuilder (formerly 123ContactForm)
Wufoo
7.3
Custom reports
123FormBuilder (formerly 123ContactForm)
Wufoo
4.1
Analytics
123FormBuilder (formerly 123ContactForm)
Wufoo
6.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Access controls
123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Compliance
123FormBuilder (formerly 123ContactForm)
Wufoo
8.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Wufoo
9.0

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
  • Wufoo's layout is simple and intuitive. A single click will add a field to your form, and more advanced users can customize forms with minimal time invested to create complex and advanced systems.
  • Integration into webpages is simple. The code is provided in several formats and its a matter of copy and paste.
  • Payments are incredibly easy to integrate once you have the appropriate accounts set up with a third party approved vendor.
  • Creating receipts, follow up emails, and establishing form logic is very simple - a few clicks and you're done!

Cons

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
  • Add more drag-and-drop options so that moving form fields while form-building is easier. :)

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Wufoo10.0
Based on 32 answers
We are currently depending on it for lead gen, and some other programs. It allows us to continue to work as we update our CMS.

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Wufoo7.8
Based on 4 answers
Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Wufoo9.0
Based on 1 answer
Every time I try to use a different Form Builder - I constantly go back to Wufoo, especially compared to WordPress Plugin Form Builders. The biggest reason is the reliability of the form notifications getting sent and delivered are better than form builder that rely on the Wordpress Mail Send Feature.The only feature that I have found over the last 3 years that Wufoo is missing is the ability to customize the layout of the notification emails. But that is minor in the grand scope of its reliability.

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Wufoo10.0
Based on 3 answers
Unmatched response time and incredible support. When you submit a support e-mail you get an immediate response to let you know that they are on it. Within 10 to 15 minutes you get a detailed and educated response to the problem you are having. They either direct you to documentation on their site or they give you other avenues in which to Achieve fixing your issue. The response is always personal and never feels automated.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Wufoo8.0
Based on 1 answer
Good imbedded videos that visually demonstrate how to create an element within the form.

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Wufoo9.0
Based on 2 answers
Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Since my use of Wufoo was based on a colleague's recommendation, I didn't do any competitive research. The only alternative we had to contend with was the old way of not having online forms and instead having parents call up and request a class and we'd manually add them and take their information and credit card payment by phone. Needless to say, that was time-consuming, it didn't allow for the capture of any info, it didn't allow for an at-a-glance view of all class rosters, and it made it so that only one employee was the keeper of the schedule, making it impossible for other employees to sign up prospective students.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
  • Wufoo has eliminated the need for hours and hours of hand typing of paper forms that included contact information as well as different kinds of interest information, also eliminating typos in email addresses.
  • In the case of the festival that I use Wufoo for, we've also eliminated paper forms and it saves an incredible amount of time, I simply post the link to the form and vendors sign up, they can attach their images, signed forms, payment and they're done, and I don't need to process anything.

Screenshots

Wufoo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Wufoo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Wufoo Editions & Modules
Wufoo
Additional Pricing Details