What users are saying about
38 Ratings
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Score 6.5 out of 101
97 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

Wufoo

I can only speak to what I use it for and it has been spot on for those purposes. I use it for member applications, book order forms, convention registration, internal work order forms and award forms. As far as questions to ask? Everything I needed an answer for was already built in the FAQ section I looked at when choosing Wufoo. I did have the opportunity to speak with someone at Wufoo before I selected them and they were very helpful in making me feel more than comfortable with their product.
Mark Stackhouse profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Wufoo
7.8
Survey templates
123FormBuilder (formerly 123ContactForm)
Wufoo
8.4
Themes
123FormBuilder (formerly 123ContactForm)
Wufoo
7.2
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Wufoo
7.9

Survey Content

123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Wufoo
8.9
Question design help
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Wufoo
8.7

Survey Logic

123FormBuilder (formerly 123ContactForm)
Wufoo
8.5
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Wufoo
8.5

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Wufoo
7.7
Response tracking
123FormBuilder (formerly 123ContactForm)
Wufoo
8.6
Data export
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
Wufoo
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Wufoo
6.6
Analytics
123FormBuilder (formerly 123ContactForm)
Wufoo
7.3

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Wufoo
8.1
Access controls
123FormBuilder (formerly 123ContactForm)
Wufoo
8.1
Compliance
123FormBuilder (formerly 123ContactForm)
Wufoo
8.1

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Wufoo
7.6
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Wufoo
7.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Wufoo
8.2

Pros

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
No photo available

Wufoo

  • Allow Customized Lead generation with Demo Sign Up qualifications
  • Integrate to Slack for ease of access to the individual reps
  • Integrate into Sales Force for easier managing and tracking of these leads while not allowing duplicates through that clog the CRM.
Jillian Straw profile photo

Cons

123FormBuilder (formerly 123ContactForm)

  • More question types
  • More fields that are free
Bindesh Rach profile photo

Wufoo

  • Wufoo forms are very basic looking. Some more visual customization would be nice.
  • We use Wufoo for very basic forms on our site and really don't run into a lot of issues with the functionality that Wufoo provides.
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo

Wufoo

Wufoo 10.0
Based on 32 answers
We are currently depending on it for lead gen, and some other programs. It allows us to continue to work as we update our CMS.
No photo available

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

Wufoo

Wufoo 7.8
Based on 4 answers
Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.
Mark Stackhouse profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

Wufoo

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

Wufoo

Wufoo 9.0
Based on 1 answer
Every time I try to use a different Form Builder - I constantly go back to Wufoo, especially compared to WordPress Plugin Form Builders. The biggest reason is the reliability of the form notifications getting sent and delivered are better than form builder that rely on the Wordpress Mail Send Feature.The only feature that I have found over the last 3 years that Wufoo is missing is the ability to customize the layout of the notification emails. But that is minor in the grand scope of its reliability.
Rebecca VanDenBerg profile photo

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

Wufoo

Wufoo 10.0
Based on 3 answers
Unmatched response time and incredible support. When you submit a support e-mail you get an immediate response to let you know that they are on it. Within 10 to 15 minutes you get a detailed and educated response to the problem you are having. They either direct you to documentation on their site or they give you other avenues in which to Achieve fixing your issue. The response is always personal and never feels automated.
Mark Stackhouse profile photo

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

Wufoo

Wufoo 8.0
Based on 1 answer
Good imbedded videos that visually demonstrate how to create an element within the form.
Sarah Downing profile photo

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

Wufoo

Wufoo 9.0
Based on 2 answers
Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.
Mark Stackhouse profile photo

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Justin Kofron profile photo

Wufoo

SurveyMonkey does not hold a candle to Wufoo
No photo available

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

Wufoo

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • It was hard to put a numerical ROI on the use of 123FormBuilder, but it saved time, collected required data swiftly, and provided the data in easily accessible formats.
  • I don't believe there were any negative impacts from the use of 123FormBuilder.
Brad Price profile photo

Wufoo

  • Wufoo has eliminated the need for hours and hours of hand typing of paper forms that included contact information as well as different kinds of interest information, also eliminating typos in email addresses.
  • In the case of the festival that I use Wufoo for, we've also eliminated paper forms and it saves an incredible amount of time, I simply post the link to the form and vendors sign up, they can attach their images, signed forms, payment and they're done, and I don't need to process anything.
Audrey Burn profile photo

Screenshots

Wufoo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

Wufoo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Wufoo Editions & Modules

Additional Pricing Details

Add comparison