3CX vs Webex App | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 47 reviews and ratings

Score 8 out of 10

Based on 438 reviews and ratings

Try the Webex App

Feature Rating Comparison

3CX

Webex App

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

3CX

Webex App

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

3CX

Webex App

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Read full review

Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

View all 14 answers on this topic

Webex App is great for sharing content and in a hurry. With a click of a button, you can screen share to coworkers, or fire up a Webex Meeting, right from the same Webex App window you were just chatting in.
Webex App does a great job of allowing custom notifications, so you can filter out some of the daily noise and interruptions. I have my Webex App configured to have my most important notifications on all the time, and the noisy rooms that we're all a part of, are set to mentions only. This works particularly well for me, so that I don't miss any of the large and important updates that might be sent through those spaces, but lets me catch up on the information in those spaces at my leisure.
Webex App also does a great job of integrating into our existing Cisco Unified Communications Manager, so that we can have seamless access between our PCs, Phones, Mobile Phones, and many more! We use Webex App to make sure we can connect and collaborate with each other, no matter where we may be.
Webex App does a wonderful job of gathering, scheduling, and providing information regarding my plethora of daily meetings! I use it daily to manage, host, and launch meetings throughout the day. I even use Webex App to help and track my busy schedule.

Read full review

Mitchell Bumgarner

Senior UC Consulting Engineer

CDWInformation Technology & Services, 10,001+ employees

View all 171 answers on this topic

Cons

The set up can seem a little daunting, especially if you plan to take it on internally.
The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.

Read full review

Information Technology Officer

National Farmers And General Workers Co-operative Credit Union Society LimitedFinancial Services, 51-200 employees

View all 14 answers on this topic

Multiple versions of Webex apps on Desktop and Mobile makes it difficult to manage
Cisco could really improve the app integration across different platforms similar to what main competitors have been doing
Occasional quality issues and meeting drop outs with Cisco Webex meetings

Read full review

Verified User

Professional in Information Technology

Financial Services Company, 501-1000 employees

View all 171 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Webex App 9.0

Based on 5 answers

Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.

Read full review

Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

View all 5 answers on this topic

Usability

3CX 8.0

Based on 1 answer

It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

Read full review

Verified User

Manager in Information Technology

Automotive Company, 201-500 employees

View all 1 answers on this topic

Webex App 8.9

Based on 107 answers

The platform is incredible usable for day to day work life, especially during the Covid-19 era when the majority of us are remote. The features like creating a space or leveraging your personal room are similar to jumping in a conference room if we were in person. I have been able to maintain high levels of productivity consistently as I would have in the office over the past 15months. Although only transitioning to Webex in the last couple of months, the features allow for an all in one experience which just makes that collaboration and communication even simpler

Read full review

Verified User

Project Manager in Marketing

Computer Networking Company, 5001-10,000 employees

View all 107 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Webex App 10.0

Based on 1 answer

We have not ran into any availability issues or concerns with WebEx. Product reliability has been great

Read full review

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Webex App 9.0

Based on 1 answer

I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi

Read full review

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Support Rating

3CX 4.9

Based on 5 answers

The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

Read full review

Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

View all 5 answers on this topic

Webex App 8.7

Based on 151 answers

WebEx [(formerly Webex Teams)] service, being the general service provided for all applications developed by cisco, has an exemplary response speed of only a couple of hours from the time the support ticket is submitted. We like that the Webex team provides accurate information to assist in the resolution of any conflicts that may arise.

Read full review

Law Practice

LAWYERBESLegal Services, 201-500 employees

View all 151 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Webex App 9.0

Based on 2 answers

I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session

Read full review

Abderrahim Benslimane

Consultant Cisco Instructor

LEARNEO DZComputer Networking, 51-200 employees

View all 2 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Webex App 8.5

Based on 2 answers

Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.

Read full review

Abderrahim Benslimane

Consultant Cisco Instructor

LEARNEO DZComputer Networking, 51-200 employees

View all 2 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Webex App 8.9

Based on 5 answers

Management involvement to get users to adopt is key. Users have a hard time changing to new software.

Read full review

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 5 answers on this topic

Alternatives Considered

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

Read full review

Verified User

Manager in Information Technology

Arts and Crafts Company, 11-50 employees

View all 14 answers on this topic

Honestly, I think Slack might be better than Webex when it comes to document sharing and the chat feature (DMs and groups). I love the "channel" concept. But Slack does not stand up against Webex when it comes to integrating features such as phone call/device connection. If Webex did not have this feature, I would most likely fight harder to use Slack.

Read full review

Taylor S. Shelberg, MBA

Manager of Undergraduate Admissions Events

California Baptist UniversityEducation Management, 1001-5000 employees

View all 171 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Webex App 10.0

Based on 1 answer

Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality

Read full review

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

Read full review

Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

View all 14 answers on this topic

Cisco Webex Team is extremely user friendly
We can use the additional feature to make your conferencing call very effective and productive.
While in this pandemic, we can share our issue through the share features so we can easily resolve our problem
Should be more work on notification and video sharing files.

Read full review

Verified User

Employee in Quality Assurance

Insurance Company, 1001-5000 employees

View all 171 answers on this topic

Screenshots

See All (6) 3CX Screenshots

—

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

3CX Editions & Modules

Edition

Standard	Free
Pro	1.08²
Enterprise	1.31²

per user/per month

Additional Pricing Details

Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Webex App Editions & Modules

Edition

Basic Plan	$0.00¹
Meet Plan	$13.50¹
Meet + Call Plan	$20.00¹
Enterprise Plan	Contact Sales

user/month

Additional Pricing Details

—

Rating Summary

3CX

Webex App

3CX

Webex App

3CX

Webex App

3CX

Webex App

3CX

Webex App

3CX

Webex App

3CX

Webex App

3CX

Webex App

3CX

Webex App

3CX

Webex App

Add comparison