What users are saying about
56 Ratings
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Top Rated
992 Ratings
56 Ratings
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Score 7.8 out of 100

Webex App

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Top Rated
992 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Project Management

    3CX

    Feature Set Not Supported
    N/A
    8.2

    Webex App

    82%
    Webex App ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.3
    83%
    199 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.7
    77%
    114 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    292 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.9
    79%
    156 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.9
    89%
    327 Ratings

    Search

    N/A
    0 Ratings
    8.0
    80%
    264 Ratings

    Visual planning tools

    N/A
    0 Ratings
    8.2
    82%
    179 Ratings

    Communication

    3CX

    Feature Set Not Supported
    N/A
    8.4

    Webex App

    84%
    Webex App ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    8.9
    89%
    358 Ratings

    Notifications

    N/A
    0 Ratings
    8.6
    86%
    352 Ratings

    Discussions

    N/A
    0 Ratings
    8.8
    88%
    334 Ratings

    Surveys

    N/A
    0 Ratings
    7.8
    78%
    221 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.9
    79%
    204 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.2
    82%
    132 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    8.1
    81%
    160 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.7
    87%
    307 Ratings

    File Sharing & Management

    3CX

    Feature Set Not Supported
    N/A
    8.3

    Webex App

    83%
    Webex App ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.0
    80%
    187 Ratings

    Video files

    N/A
    0 Ratings
    8.1
    81%
    280 Ratings

    Audio files

    N/A
    0 Ratings
    8.4
    84%
    278 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.3
    83%
    270 Ratings

    Access control

    N/A
    0 Ratings
    8.3
    83%
    238 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.3
    83%
    248 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.4
    84%
    154 Ratings

    Device sync

    N/A
    0 Ratings
    8.4
    84%
    225 Ratings

    Attribute Ratings

    • Webex App is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.8

    Webex App

    88%
    421 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    6.7

    Webex App

    67%
    7 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    8.8

    Webex App

    88%
    358 Ratings

    Availability

    3CX

    N/A
    0 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Performance

    3CX

    N/A
    0 Ratings
    9.0

    Webex App

    90%
    1 Rating

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    8.5

    Webex App

    85%
    396 Ratings

    In-Person Training

    3CX

    N/A
    0 Ratings
    9.1

    Webex App

    91%
    2 Ratings

    Online Training

    3CX

    N/A
    0 Ratings
    8.7

    Webex App

    87%
    2 Ratings

    Implementation Rating

    3CX

    N/A
    0 Ratings
    9.0

    Webex App

    90%
    5 Ratings

    Configurability

    3CX

    N/A
    0 Ratings
    9.0

    Webex App

    90%
    1 Rating

    Ease of integration

    3CX

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Product Scalability

    3CX

    N/A
    0 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Vendor post-sale

    3CX

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Vendor pre-sale

    3CX

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Cisco

    Webex is suited for video calls with your team members. It can host up to a decent amount of people. You also have multiple features, such as sharing your screen, taking control of other people's screens, recording the meeting, and sending over files during meetings. It's less appropriate if you want to send a quick message to other people as a simple question. Sometimes you don't want to have to involve in calling people because you want things done quickly; Webex needs this.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Cisco

    • High-quality, high-impact communications in our workflow.
    • It's great for sharing large documents, it doesn't slow down our communications.
    • The dark mode is excellent, it has a good image and seamless integration features.
    • We can record meetings, which is perfect for backing up any information that may be overlooked.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Cisco

    • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
    • Having an option to create publically searchable spaces so that a community can be grown around Webex.
    • A Meraki app/bot to push notification to the Webex App.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Webex App

    Starting Price

    $0 user/month

    Editions & Modules

    Webex App editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Meet Plan$13.502
    Meet + Call Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    3CX

    No answers on this topic

    Cisco

    Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
    Read full review

    Usability

    3CX

    No answers on this topic

    Cisco

    As I’ve mentioned before, Webex App's usability is the worst. I hate using it. It needs a fundamental rethink to make the design much more accessible. Look it gives me a headache from a UI/UX perspective. I want this app to get better but I hate using it. I wish we used Zoom
    Read full review

    Reliability and Availability

    3CX

    No answers on this topic

    Cisco

    We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
    Read full review

    Performance

    3CX

    No answers on this topic

    Cisco

    I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
    Read full review

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Cisco

    The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
    Read full review

    In-Person Training

    3CX

    No answers on this topic

    Cisco

    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review

    Online Training

    3CX

    No answers on this topic

    Cisco

    Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
    Read full review

    Implementation Rating

    3CX

    No answers on this topic

    Cisco

    Management involvement to get users to adopt is key. Users have a hard time changing to new software.
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Cisco

    I think Webex App is somewhat better than other video conferencing apps due to following reasons -
    • Better quality of recorded sessions
    • Better in terms of options for meeting customization
    • Can be integrated with Outlook
    • Ease of use
    It does not mean that other meeting apps are not good, they are also very useful, but in the above mentioned areas, I find Webex App better in performance.
    Read full review

    Scalability

    3CX

    No answers on this topic

    Cisco

    Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Cisco

    • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
    • Many teachers have now good skills for online education due to Webex conferences.
    • Our students have good jobs and they manage to access Universities due to our Webex conferences.
    Read full review

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