8x8 Work vs. Amazon Chime

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.5 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Amazon Chime
Score 7.8 out of 10
N/A
Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.
$0
per minute
Pricing
8x8 WorkAmazon Chime
Editions & Modules
No answers on this topic
Business Calling - Inbound
$0.002216
per minute
Business Calling - Phone Numbers
$1
per number per month, US Only
Meetings - Pro
$3
*per user per day
Meetings - Basic
Free
Business Calling - Outbound
Country Dependent
per minute
Business Calling - Receive Text
Free
US Only
Business Calling - Send Text
Country Dependent
Offerings
Pricing Offerings
8x8 WorkAmazon Chime
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*up to $15.00 per user per month
More Pricing Information
Features
8x8 WorkAmazon Chime
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.2
349 Ratings
0% above category average
Amazon Chime
-
Ratings
Hosted PBX8.4196 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.652 Ratings00 Ratings
User templates8.3218 Ratings00 Ratings
Call reports8.2278 Ratings00 Ratings
Directory of employee names8.7314 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.5
396 Ratings
1% above category average
Amazon Chime
-
Ratings
Answering rules8.9355 Ratings00 Ratings
Call recording8.7307 Ratings00 Ratings
Call park8.8285 Ratings00 Ratings
Call screening7.4271 Ratings00 Ratings
Message alerts8.6343 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
8.7
288 Ratings
5% above category average
Amazon Chime
10.0
1 Ratings
5% above category average
Video conferencing8.5182 Ratings10.01 Ratings
Audio conferencing8.6249 Ratings10.01 Ratings
Video screen sharing8.9128 Ratings10.01 Ratings
Instant messaging8.7186 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
8.9
344 Ratings
7% above category average
Amazon Chime
-
Ratings
Mobile app for iOS8.8280 Ratings00 Ratings
Mobile app for Android9.1227 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Work
-
Ratings
Amazon Chime
9.9
26 Ratings
21% above category average
High quality audio00 Ratings10.026 Ratings
High quality video00 Ratings9.926 Ratings
Low bandwidth requirements00 Ratings9.921 Ratings
Mobile support00 Ratings10.021 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Work
-
Ratings
Amazon Chime
9.1
25 Ratings
13% above category average
Desktop sharing00 Ratings9.925 Ratings
Whiteboards00 Ratings8.311 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Work
-
Ratings
Amazon Chime
9.6
25 Ratings
15% above category average
Calendar integration00 Ratings10.022 Ratings
Meeting initiation00 Ratings10.024 Ratings
Integrates with social media00 Ratings8.39 Ratings
Record meetings / events00 Ratings10.023 Ratings
Slideshows00 Ratings9.921 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Work
-
Ratings
Amazon Chime
10.0
22 Ratings
17% above category average
Live chat00 Ratings10.022 Ratings
Audience polling00 Ratings10.010 Ratings
Q&A00 Ratings10.012 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Work
-
Ratings
Amazon Chime
10.0
22 Ratings
18% above category average
User authentication00 Ratings10.018 Ratings
Participant roles & permissions00 Ratings10.021 Ratings
Confidential attendee list00 Ratings10.016 Ratings
Best Alternatives
8x8 WorkAmazon Chime
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 WorkAmazon Chime
Likelihood to Recommend
8.4
(415 ratings)
9.9
(27 ratings)
Likelihood to Renew
9.8
(25 ratings)
-
(0 ratings)
Usability
9.4
(54 ratings)
-
(0 ratings)
Availability
8.9
(10 ratings)
-
(0 ratings)
Performance
8.9
(10 ratings)
-
(0 ratings)
Support Rating
7.6
(139 ratings)
8.8
(9 ratings)
In-Person Training
9.1
(3 ratings)
-
(0 ratings)
Online Training
8.9
(4 ratings)
-
(0 ratings)
Implementation Rating
9.0
(13 ratings)
-
(0 ratings)
Configurability
8.5
(8 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.4
(9 ratings)
-
(0 ratings)
Ease of integration
9.1
(6 ratings)
-
(0 ratings)
Product Scalability
8.7
(10 ratings)
-
(0 ratings)
Professional Services
8.8
(7 ratings)
-
(0 ratings)
Vendor post-sale
7.2
(7 ratings)
-
(0 ratings)
Vendor pre-sale
7.2
(7 ratings)
-
(0 ratings)
User Testimonials
8x8 WorkAmazon Chime
Likelihood to Recommend
8x8, Inc.
8x8 support was one of the major deciding factors in moving away from our old system. We'd experience business impact issues with our routing systems and wouldn't hear back for days/week, if at all. With 8x8 Work, we have guaranteed SLAs depending on impact levels, this has been a great peace of mind when/if issues occur. We also onboard new locations containing older POT/analog equipment that our old provider were not compatible with. 8x8 saved us money in not needed to overhaul our older devices at this time.
Read full review
Amazon AWS
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
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Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
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Amazon AWS
  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
Read full review
Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
Read full review
Amazon AWS
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
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Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Amazon AWS
No answers on this topic
Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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Amazon AWS
No answers on this topic
Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Amazon AWS
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Amazon AWS
No answers on this topic
Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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Amazon AWS
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Amazon AWS
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
Read full review
Amazon AWS
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Amazon AWS
No answers on this topic
Alternatives Considered
8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
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Amazon AWS
Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Amazon AWS
No answers on this topic
Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Amazon AWS
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Amazon AWS
No answers on this topic
Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
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Amazon AWS
  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
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ScreenShots