Accruent EMS vs. SnapComms vs. Zoom Workplace

Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.

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If you need to communicate urgent or timely messages to a specific group is users or computers, then SnapComms is ideal. It is perhaps not so useful to use it as a training delivery tool, but you can use it to send out newsletters or messages that contain a link to a training source.

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In most cases, and I mean almost all, Zoom is vastly superior to Teams in terms of functionality and ease of use. Case in point: I recently tried to join a Teams meeting in the web browser, and it took me multiple attempts to access it. This NEVER happens with a Zoom link.

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• It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
• It is simple to add or remove conference rooms and provide details of the conference rooms.
• I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.

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• Clear and direct messaging
• Groups and targets users
• Small footprint on PCs

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• Audio quality of phone calls is spot on. Calls are clear and crisp.
• Video quality of video meetings are clear and there aren't any pixelization artifacts that some systems can have.
• Having AI summaries have been life changing for us. We no longer have to concentrate on note taking, like we did in the past. The summaries are accurate and enable us to put our efforts in the meeting or conversation. Plus, we can save them into our practice management system as required.

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• Incredible complexity on the back end. While its highly configurable nature lends to flexibility, it also makes it a challenge to manage.
• Support has not been as quick as we'd like when we've needed to reach out.
• Most likely due to the company recently changing hands, we had real trouble with their billing department attempting to double charge us for our services, and sorting it out took 6 months of back and forth.

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• Auto update of the client silently
• Better data capture for statistics
• One-time licensing

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• Love notes - allow insertion of table or grid
• Allow admin to turn off DND
• Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook

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Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.

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We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.

Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.

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Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.

Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.

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There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.

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Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.

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Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.

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we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther

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It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.

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I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.

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If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

[Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.

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Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative.

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The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.

We purchased the client, web version, and Outlook plug-in. I'll be honest, we haven't pushed the email part, but I did test it and liked it. After the old program we placed, I have simply been gun-shy about implementing another email plug-in. However, the client for the super users to get department alerts, etc. and the web version for all users to create reservations has been fabulous and easy to use and understand.

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Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.

• The most noticeable improvements in our usage of EMS is our ability to process requests more efficiently using a standardized form that has a professional presentation. Before we began using EMS, we processed our parking requests by simply typing an email with a few details. Pricing was jumbled in with the wording and clients often did not read the fine print. EMS has definitely made an impact with projecting a professional image to our clients when they receive confirmations and invoices.

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• Positive reduction of phone contacts with Retail estate
• Positive view on target audience
• Positive improvement via the statistics provided by the tool

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• We have not lost much productivity in our teamwork during the pandemic because of the ability to have Zoom video calls and keep everyone in touch. This is definitely a positive.
• We are able to have more people participate in coaching sessions (described earlier) because we don't have room space limitations. This is a big positive.
• Being able to start a meeting instantly is great when we are doing support and/or training with a client over the phone and need to be able to share a visible

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