Action1 vs. ISL Light

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Action1
Score 9.7 out of 10
N/A
Action1 is a risk-based patch management platform for distributed enterprise networks trusted by thousands of organizations globally. Action1 helps to discover, prioritize, and remediate vulnerabilities in a single solution to prevent security breaches and ransomware attacks. It automates patching of third-party software and operating systems, ensuring continuous patch compliance and remediation of security vulnerabilities before they are exploited. The company was founded by…N/A
ISL Light
Score 8.7 out of 10
Small Businesses (1-50 employees)
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software…N/A
Pricing
Action1ISL Light
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Action1ISL Light
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptional$19.95 per month
Additional Details
More Pricing Information
Features
Action1ISL Light
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Action1
-
Ratings
ISL Light
7.8
33 Ratings
5% below category average
Screen sharing00 Ratings9.031 Ratings
File transfer00 Ratings8.131 Ratings
Instant message00 Ratings5.526 Ratings
Secure remote access with Smart Card authentication00 Ratings7.410 Ratings
Access to sleeping/powered-off computers00 Ratings5.524 Ratings
Over-the-Internet remote session00 Ratings8.431 Ratings
Initiate remote control from mobile00 Ratings8.424 Ratings
Remote management of servers & workstations00 Ratings8.926 Ratings
Remote Active Directory® management00 Ratings8.210 Ratings
Centralized management dashboard00 Ratings8.317 Ratings
Session record00 Ratings8.022 Ratings
Annotations00 Ratings8.521 Ratings
Monitoring and Alerts00 Ratings7.517 Ratings
Multi-platform remote control00 Ratings7.627 Ratings
Best Alternatives
Action1ISL Light
Small Businesses
NinjaOne
NinjaOne
Score 9.2 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
Citrix Endpoint Management
Citrix Endpoint Management
Score 8.3 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Action1ISL Light
Likelihood to Recommend
10.0
(7 ratings)
9.0
(33 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Action1ISL Light
Likelihood to Recommend
Action1
If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Read full review
ISL Online
If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.
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Pros
Action1
  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
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ISL Online
  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
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Cons
Action1
  • I wish the remote connection has a file transfer feature.
  • I hope Action1 will implement DLP and Secure Web Gateway features in the future.
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ISL Online
  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
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Likelihood to Renew
Action1
No answers on this topic
ISL Online
We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.
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Usability
Action1
No answers on this topic
ISL Online
Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
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Support Rating
Action1
No answers on this topic
ISL Online
We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
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Alternatives Considered
Action1
Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
Read full review
ISL Online
- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability
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Return on Investment
Action1
  • ROI = Time saved for us.
  • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
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ISL Online
  • Saves time: able to help our customers right-away. No need to visit them physically
  • Fastest aid in problem-solving: customer happy and more likely to return
  • Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)
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ScreenShots

Action1 Screenshots

Screenshot of Action1 DashboardScreenshot of Action1 Patch ManagementScreenshot of Action1 Software DeploymentScreenshot of Action1 Endpoint ManagementScreenshot of Action1 Vulnerabilities ViewScreenshot of Action1 Vulnerabilities Remediation

ISL Light Screenshots

Screenshot of ISL Light  Dashboard. Remote control a computerScreenshot of Connect to an unattended computerScreenshot of Start a remote support session and invite your clientScreenshot of Start a remote support sessionScreenshot of Enter the access password and control an unattended computerScreenshot of Mobile device support