Likelihood to Recommend
Adobe Analytics is great for customizing once you get used to the bogged down UI and the unhelpful location of items. we've used it to mimic paywall systems of costly companies. We have base reports set up to manage our paywalls set up in Adobe and they work great. But getting at the minute data is where the issue comes in and the add-ons are needed.
ReportGarden works really well for us because it takes the human element out of creating reports. We can automate monthly, weekly, even daily reports and send them directly to clients without any direct intervention. This saves us a ton of time we can use to analyze reports instead of format them.
- Once you learn how Adobe Analytics looks and is implemented on the page, it's fairly easy to spot issues with it that can be fixed. This is a strength in that it doesn't take a largely technical person to call out any issues during implementation.
- Adobe Analytics is good with adding tracking to the page and providing strong and accurate analytics data for analysis.
- There are numerous online tools to help with checking Adobe Analytics data for verification on a site. Firefox plugins such as Firebug, Omnibug, as well as any proxy debugger such as Fiddler and many others can be used.
- Reporting for Google Analytics, Adwords, Facebook Ads, and other ad channels.
- Provides you with a dashboard for clients to login to their own accounts.
- Automated reporting set to schedules with manageable report templates.
- User interface is not intuitive. Personally I have no issues because I have used it for so long. All new users have a long learning curve to get up to speed and comfortable running reports to meet their needs.
- Support has become abysmal over the years. Omniture used to offer great support, fast and helpful. Adobe support has errored very quickly with extremely long response delays, unhelpful responses. To be fair, certain support cases are resolved quickly and efficiently. But the majority over the past 2 years have been a dreadful experience with many of those tickets still outstanding and unresolved.
- Improve consistency in user experience. Many tools that Adobe offers are seemingly built upon different platforms which result in a very disjointed user experience and inconsistent usability.
Likelihood to Renew
Based on 29 answers
- New pricing models are very expensive compared to old pricing model, even though it includes several additional tools, most of which seem to be beneficial
- Horrible support experience despite working with escalation teams to try and resolve
- Several bugs in recent releases which remain unresolved for many months at a time
Based on 9 answers
The user interface and business facing side is incredibly powerful and useful, the back end can be a pain point for many.
Reliability and Availability
Based on 5 answers
Adobe SiteCatalyst has great actual uptime in the most standard sense, but long lag times in data during critical time periods (i.e. Holidays) I would consider to be an issue with availability.
Based on 4 answers
The speed with which visualizations and data sets are returned within the tool and or data warehouse can be dissapointing.
Based on 9 answers
I give the rating of a 4 just because it seems more like a process that is failing. Any time I have put a request in, they have taken days, sometimes weeks, to get back to me and even then, the issue may still persist. I believe this is the biggest weakness of the Adobe Analytics tool and has a lot of room for improvement.
Based on 3 answers
Myself and others have found the in-person training ok, but not outstanding. Trainers are good at explaining how to use the product features, but sometimes lack "real-world" experience on how to use the product as they are people who have often not previously been web analysts. There is also a shortcoming in company-provided training on advanced uses of the product. The implementation training is very good.
Consultant in Professional ServicesInternet Company, 1-10 employees
Based on 4 answers
The SiteCatalyst training was so-so. It was more of white papers and forums than actual training.
Account Manager in Marketing11-50 employees
Based on 7 answers
Make sure you use a Tag Management System. Enterprise TMS solutions used to be very pricey but Adobe now offers DTM (previously Satellite) for free.
I have just recently started to evaluate GA and reserve judgement at this time to compare it against Adobe Analytics. That said, the usability and user experience of the GA platform is much more intuitive and user friendly. The ability to customize GA seems comparable to Adobe Analytics. I have not yet had gone through a support experience with GA.
Kissmetrics offers a great product, but it can also be painfully expensive. We love the product they're able to provide, but when it came to overhead costs, it didn't make sense for us. ReportGarden is far less expensive and seems to deliver more value, so the decision to go with them was pretty easy. We've upgraded tiers to accommodate more clients a few times and still pay less than Kissmetrics' bottom tier.
Return on Investment
- Campaign optimisation, we run many campaigns so getting rapid feedback is essential for making changes or terminating if there's poor performance.
- It's the essential tool for telling us how to make change on our website.
- An essential 2nd data source for cross checking data from BI and other systems.
- Increased employee efficiency as users become self sufficient with data opposed to making requests through BI.
- ReportGarden legitimizes the results we can achieve to our clients.
- It also gives us a real-time look at our analytics data so we can make adjustments if something isn't working.
- Saves us money on administration tasks and frees up our time to spend on tasks that generate revenue.
Premium Consulting/Integration Services—
Entry-level set up fee?
Adobe Analytics Editions & Modules
Additional Pricing Details—
Premium Consulting/Integration Services
Entry-level set up fee?
ReportGarden Editions & Modules
1. per month