What users are saying about

Adobe Analytics

Top Rated
399 Ratings

Siteimprove

6 Ratings

Adobe Analytics

Top Rated
399 Ratings
Score 7.6 out of 101

Siteimprove

6 Ratings
Score 9.2 out of 101

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Likelihood to Recommend

Adobe Analytics

Adobe Analytics is great for customizing once you get used to the bogged down UI and the unhelpful location of items. we've used it to mimic paywall systems of costly companies. We have base reports set up to manage our paywalls set up in Adobe and they work great. But getting at the minute data is where the issue comes in and the add-ons are needed.
Nathan Collins profile photo

Siteimprove

If you want your search engine ranking to be top notch without paying a lot, this is the software to go to. It does the job and everything is well explained and customer service is great. There is a forum, and tutorials available when you are stuck as well.
Judith Mukuruva (Gunter ) profile photo

Pros

  • Adobe Analytics is a popular tool and seamless connections to popular analytic tools such as Microsoft Power BI.
  • Adobe Analytics internal reporting tool is top notch.
  • Adobe Analytics has always provided us really strong customer support.
Nathan Collins profile photo
  • Creighton currently uses 5 tools in Siteimprove, Digital Certainty Index (DCI), Quality assurance (QA), accessibility, SEO, and Policies. I have found these to be so helpful in keeping our sites healthy and knowing the digital impact of Creighton sites within the Higher Education industry. To be more specific, Siteimprove has proved to be a helpful tool in identifying areas we are/were lacking such as fixing level 4XX technical errors, content quality, security and user experience.
  • Siteimprove allows reports on sites health to be sent automatically to site owners. The software makes expectations of site owners clear, Siteimprove has the ability to prioritize or categorize errors by identifying errors according to expertise needs. The software indicates how much gains in ‘point rankings’, the site will get if an error is fixed. This is helpful in strategizing what is important and prioritizing what needs to be fixed.
  • We have more than 20,000.00 pages we monitor using Siteimprove.
  • Siteimprove helps us figure our accessibility, usability, credibility and trustworthiness, and how well-poised your site is to respond to SEO challenge within the Higher Education industry.
  • Siteimprove has an amazing customer support.
Judith Mukuruva (Gunter ) profile photo

Cons

  • Learning how to use SiteCatalyst is quite difficult.
  • Initial implementation of software is challenging.
  • Support is less than helpful in most cases.
Nicholas Dragon profile photo
  • While working in Siteimprove I have noticed modules that are not complete. Siteimprove is a young company and continues to improve its software and also this is expected in software development but I wish they would only push complete modules to their clients.
Judith Mukuruva (Gunter ) profile photo

Likelihood to Renew

Adobe Analytics9.8
Based on 29 answers
We are satisfied with the product performance and are not seeking alternative solutions. Once you learn how to use this software effectively, it becomes very valuable. You just have to struggle through the learning curve
Nicholas Dragon profile photo
No score
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Usability

Adobe Analytics6.8
Based on 9 answers
The tool can be costly and very difficult to implement with internal resources. A third party vendor is usually required to help with the implementation and integration to other tools. Collecting and passing data from a CMS to Adobe Analytics can be difficult. Without a strategy in place prior to tool implementation, costs could increase due to the need for re-implementation
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Reliability and Availability

Adobe Analytics9.0
Based on 5 answers
Adobe SiteCatalyst has a good up-time track record, but there are cases in which the interface reports a "Network Acceleration" issue, which can be frustrating. There are also times when data can be "latent" for customers, but most of these cases are due to spikes in traffic or temporary server issues.
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No score
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Performance

Adobe Analytics8.5
Based on 4 answers
For the most part, Adobe SiteCatalyst reports work ok, but there are cases in which reports take a long time to return. These cases are usually when too much data has been stored in Conversion Variables (eVars).
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Support

Adobe Analytics5.7
Based on 9 answers
Customer service has always been the Achilles heel for this product. Support is often slow to respond, if at all. Account management has seemed to get better recently.
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In-Person Training

Adobe Analytics3.6
Based on 3 answers
Myself and others have found the in-person training ok, but not outstanding. Trainers are good at explaining how to use the product features, but sometimes lack "real-world" experience on how to use the product as they are people who have often not previously been web analysts. There is also a shortcoming in company-provided training on advanced uses of the product. The implementation training is very good.
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Online Training

Adobe Analytics8.0
Based on 4 answers
The online training for Adobe SiteCatalyst consists of short product videos. These are ok, but only go so far. For a while Adobe charged a fee for this, but recently made these available for free. There are many great blog posts that help users learn how to apply the product as well.
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Implementation

Adobe Analytics8.0
Based on 7 answers
The success of implementations depend primarily on the solution design, and also on the ability to work with developers to get the solution implemented correctly. This is not an aspect of the product per se.
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Alternatives Considered

Webtrends, Coremetrics, Google Analytics
No photo available
Much easier to use yet very detailed than most of the softwares out there
Judith Mukuruva (Gunter ) profile photo

Return on Investment

  • Lower margins on data analysis due to difficulty in navigating the platform. While a lot of this is due to our team being trained primarily in Google Analytics, the platform is not intuitive even for expert analysts.
  • Negative impact on effective communication. The narrative in the data is harder to communicate to team members and clients on this platform.
No photo available
  • We used to have a lot of technical errors on our site, as some of the technical errors are hard to scan with an eye. Our rankings were not as good. Now we are a leader in content quality assurance in higher ed. We still have more areas to work on. We are not able to put a strategy for that.
Judith Mukuruva (Gunter ) profile photo

Pricing Details

Adobe Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Siteimprove

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details