Enterprise eTIME, by ADP vs. UKG Pro

It is well suited for an Outsourcing business. This type of business has a lot of clients to serve and most of the time consultants serve multiple different clients, eTime suits this kind of setup since it can aid on the accuracy of billing clients for hours rendered by consultants to them.

Incentivized

As a hospital with 1300 employees, we find that UKG is fully scalable and addresses all our needs with one product. UKG offers the Ready solution, which is aimed at smaller organizations. There are several different benefit solutions. Because of the other offerings, UKG products would work well for large, global organizations and smaller businesses that need automation and technology for payroll and timekeeping.

Incentivized

• Ability to clock hours without a physical time clock/punchcard -- great for jobs like tutoring, which may not have a central meeting location
• Ability to clock hours for multiple positions in different departments across an organization -- one paycheck, even though I had multiple supervisors and different pay rates

• UKG has an amazing support team to reach out to if assistance is needed
• All add-ons of UKG Pro integrate seamlessly making it a powerful software program
• UKG Pro is very configurable to meet the specific needs of companies
• It is easy to use and navigate
• The mobile app is loved by all employees and provides on-demand access
• The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
• The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.

Incentivized

• The setup is difficult for administers.
• Mapping the pay rules to the accrual profiles, pay codes, etc., is hard to administer as well.
• The consultants at ADP do not know the system well in some cases so getting help with setup and issues can be difficult.

Incentivized

• Onboarding and recruiting need an environment that is more stable and dependable.
• Core Benefits could be enhanced to allow OE and LE events via the mobile app.
• Service and support need to be increased; days and weeks now, when we first went live, it was minutes and hours.
• Adapting all version of time management into one or two versions, at no cost to the customer would allow the resources from UTA, UTM and WFM Classic to be directed to future enhancements and would allow support services to be increased for the 2 remaining platforms.

Incentivized

Already using product and I have been happy with the results.

We have been a customer since 2015, we have gone to market and find that UKG Pro product is both user friendly for administrators as well as the employee. The qualify of support and service of UKG team is valued and we trust the product.

Incentivized

In some ways, the flexibility of eTime makes it much more usable than some time card systems. I can log my own hours at my convenience (as long as it is during the pay period), and eTime sends me a reminder email 24 hours before the cut-off for each pay period. I can log hours for multiple positions using particular pay codes, although there is no way for me to save frequently used or "my" pay codes -- adding this feature would be a much-appreciated improvement to eTime's usability. Juggling multiple pay codes within the current system, however, is cumbersome. There can also be problems if an incorrect or overlapping hour is accidentally entered and saved -- certain fields turn red and are difficult to adjust, often requiring the help of a software administrator. Correcting other errors and entering historical hours is extremely difficult, and the software does not work well on some browsers (and it is unattractive when I have been able to get it to work)

Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof

Incentivized

For the most part UltiPro has been reliable, but it could definitely be better. There have been several notable server issues where we were unable to access the product or unable to utilize some of the features. Customer support is usually quick to respond to questions about these issues, but they do not proactively reach out to customers whose environments have been effected by outages

Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.

Incentivized

Based on my usage of the program is why I rated it a 7. I used for verifying attendance and employee time cards for accuracy and/or discrepancies.

Incentivized

The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows

Incentivized

I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.

Incentivized

Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.

Incentivized

Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.

Incentivized

I have not used similar workforce management platform though Enterprise eTIME, by ADP has never failed us in any day. It has given our teams the best guidance on effective implementation of projects and tasks. Close monitoring of our daily programs has lead to increased production. We have managed to implement our duties based on the set timelines.

Incentivized

We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.

Incentivized

The UltiPro HRMS platform offers Flexibility & Accessibility. We are able to add a component company to our existing profile with ease. UltiPro provides a step-by-step guide to component company implementation. The process was flawless! the HRMS homepage is customizable. We place a large amount of data on our HRMS homepage for employees to view and print, regardless of their location, as long as they have internet access. The Human Resources Department no longer prints and distribute Employee Handbooks, Policies & Procedures, and Group Health SPDs, as this information is available on HRMS.

Incentivized

• The system allows our employees to quickly record their time so that they can focus on their day-to-day jobs.
• The system allows our managers to quickly approve time cards.
• ADP Enterprise eTime does not have a sufficient query function to enable employers to easily create/schedule reports that the business needs. ADP charges high fees for custom reports.

Incentivized

• Personally as a veteran user of UKG Pro, in past employers I have seen many amazing increases in employee engagement and ROI.
• With QuVa, we are still very new to the UKG Pro platform and are just now beginning to get out of the implementation phase where we can start measuring the change. I will be looking for changes in Overtime spending to reduce as a result of more informative and actionable dashboards for managers to monitor overtime and timeclock abuses in real time. I am also expecting employees to engage more with new features being pushed out to the mobile app.

Incentivized