What users are saying about

Gusto

Top Rated
51 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

Gusto

Top Rated
51 Ratings
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

Well-suited for companies with 10 or more employees. The more employees the more efficient ADP is for all aspects. Less appropriate for small companies where payroll and reporting is very manageable.
Joey Wilinski profile photo

Gusto

Gusto works very well for small businesses, especially those that run ad-hoc payroll, which is common in small, closely held businesses. We have had a lot of success setting up companies ranging from S-corps where the only employee is the sole shareholder, to companies with several employees running standard payroll, and have gotten positive feedback across the board.
Jason Ackerman profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Gusto
Employee demographic data
ADP Workforce Now
8.0
Gusto
Employment history
ADP Workforce Now
8.1
Gusto
Job profiles and administration
ADP Workforce Now
7.7
Gusto
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Gusto
Organizational charting
ADP Workforce Now
6.6
Gusto
Organization and location management
ADP Workforce Now
7.3
Gusto
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
Gusto

Payroll Management

ADP Workforce Now
8.1
Gusto
9.5
Pay calculation
ADP Workforce Now
8.7
Gusto
10.0
Support for external payroll vendors
ADP Workforce Now
7.5
Gusto
9.4
Benefit plan administration
ADP Workforce Now
8.0
Gusto
9.7
Direct deposit files
ADP Workforce Now
8.7
Gusto
9.9
Salary revision and increment management
ADP Workforce Now
7.9
Gusto
9.5
Reimbursement management
ADP Workforce Now
7.7
Gusto
8.8

Leave and Attendance Management

ADP Workforce Now
8.1
Gusto
Approval workflow
ADP Workforce Now
8.1
Gusto
Balance details
ADP Workforce Now
8.1
Gusto
Annual carry-forward and encashment
ADP Workforce Now
8.1
Gusto

Employee Self Service

ADP Workforce Now
8.2
Gusto
View and generate pay and benefit information
ADP Workforce Now
8.8
Gusto
Update personal information
ADP Workforce Now
8.7
Gusto
View company policy documentation
ADP Workforce Now
8.6
Gusto
Employee recognition
ADP Workforce Now
7.6
Gusto
View job history
ADP Workforce Now
7.6
Gusto

Asset Management

ADP Workforce Now
6.0
Gusto
Tracking of all physical assets
ADP Workforce Now
6.0
Gusto

HR Reporting

ADP Workforce Now
7.0
Gusto
Report builder
ADP Workforce Now
7.1
Gusto
Pre-built reports
ADP Workforce Now
7.0
Gusto
Ability to combine HR data with external data
ADP Workforce Now
7.0
Gusto

Onboarding

ADP Workforce Now
5.5
Gusto
New hire portal
ADP Workforce Now
6.1
Gusto
Manager tracking tools
ADP Workforce Now
4.9
Gusto

Performance and Goals

ADP Workforce Now
7.8
Gusto
Corporate goal setting
ADP Workforce Now
7.7
Gusto
Individual goal setting
ADP Workforce Now
7.9
Gusto
Line-of sight-visibility
ADP Workforce Now
7.7
Gusto
Performance tracking
ADP Workforce Now
7.9
Gusto

Performance Management

ADP Workforce Now
7.5
Gusto
Performance plans
ADP Workforce Now
7.6
Gusto
Performance improvement plans
ADP Workforce Now
7.5
Gusto
Review status tracking
ADP Workforce Now
7.7
Gusto
Review reminders
ADP Workforce Now
7.4
Gusto
Multiple review frequency
ADP Workforce Now
7.3
Gusto

Succession Planning

ADP Workforce Now
6.0
Gusto
Create succession plans/pools
ADP Workforce Now
5.8
Gusto
Candidate ranking
ADP Workforce Now
5.8
Gusto
Candidate search
ADP Workforce Now
6.3
Gusto
Candidate development
ADP Workforce Now
6.2
Gusto

Recruiting / ATS

ADP Workforce Now
6.7
Gusto
Job Requisition Management
ADP Workforce Now
7.9
Gusto
Company Website Posting
ADP Workforce Now
7.5
Gusto
Publish to Social Media
ADP Workforce Now
7.5
Gusto
Job Search Site Posting
ADP Workforce Now
6.7
Gusto
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Gusto
Applicant Tracking
ADP Workforce Now
7.3
Gusto
Notifications and Alerts
ADP Workforce Now
7.6
Gusto

Pros

  • ADP Workforce Now is well ahead of their competitors in the payroll department. It is possible to track for job costing, and they are accurate. In the 15 years I have used ADP we have never seen a payroll error on their end.
  • ADP Workforce Now does a great job of timekeeping, and offers many options making it very flexible for meeting the needs of any type of company.
  • The most important strength ADP Workforce Now offers is the payroll related tax reporting and payment of payroll related taxes. There has never been a time we have had to worry about a report not being filed, or the funds not being submitted in a timely manner. If there has ever been a question, ADP has promptly taken care of the response and provided accurate documentation to all parties involved.
Stewart Melanie profile photo
  • Integration
  • Customer Service
  • Employee on-boarding
Krystle Pinzker profile photo

Cons

  • There are often long waits for a customer service representative.
  • We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
  • When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.
Dixon Pettengill profile photo
  • Some liability accounts don't sync correctly, such as employee tips payable
  • Report options are basic
Krystle Pinzker profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Gusto8.0
Based on 1 answer
While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern
Lauri Paxton profile photo

Usability

ADP Workforce Now8.0
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.1
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo
Gusto is much easier to use than ADP. It's automated and learns from your previous transactions.
Natasia Malaihollo profile photo

Return on Investment

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo
  • Simple payroll set-up
  • Automated tax filings
  • Low monthly processing rates
Natasia Malaihollo profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
ADP Workforce Now Editions & Modules
ADP Workforce Now
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Gusto

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Gusto Editions & Modules
Gusto
Edition
Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.
$149/month1
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work
$39/month1
Core: Refreshingly easy payroll so you can get back to what matters most.
$39/month2
1. $12 per employee/contractor
2. $6 per employee/contractor
Additional Pricing Details
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs. Learn about plans: gusto.com/product/pricing