What users are saying about
4 Ratings
8 Ratings
4 Ratings
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Score 7.2 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Aircall

I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
Anonymous | TrustRadius Reviewer

CloudTalk

In our case, we use CloudTalk for making and receiving calls via integration with our platform. It is probably one of the best VoIP services I have encountered so far and it is very well suited for our scenario. Call quality is amazing, the platform is snappy and responsive and I would highly recommend to anyone in the customer service space looking for a robust contact center solution with a reasonable price tag.
Stanislav Bouda | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Aircall
6.0
CloudTalk
Hosted PBX
Aircall
8.0
CloudTalk
Multi-level Interactive Voice Response (IVR)
Aircall
8.0
CloudTalk
User templates
Aircall
5.0
CloudTalk
Call reports
Aircall
5.0
CloudTalk
Directory of employee names
Aircall
4.0
CloudTalk

Call Management

Aircall
5.6
CloudTalk
Answering rules
Aircall
7.0
CloudTalk
Call recording
Aircall
9.0
CloudTalk
Call park
Aircall
4.0
CloudTalk
Call screening
Aircall
2.0
CloudTalk
Message alerts
Aircall
6.0
CloudTalk

VoIP system collaboration

Aircall
7.6
CloudTalk
Audio conferencing
Aircall
7.6
CloudTalk

Mobile apps

Aircall
7.5
CloudTalk
Mobile app for iOS
Aircall
7.5
CloudTalk

Contact Center Software

Aircall
CloudTalk
6.9
Agent dashboard
Aircall
CloudTalk
7.0
Validate callers
Aircall
CloudTalk
6.8
Outbound response
Aircall
CloudTalk
6.9
Call forwarding
Aircall
CloudTalk
7.0
Click-to-call (CTC)
Aircall
CloudTalk
6.9
Warm transfer
Aircall
CloudTalk
6.9
Predictive dialing
Aircall
CloudTalk
6.9
Interactive voice response
Aircall
CloudTalk
6.9
REST APIs
Aircall
CloudTalk
6.8
Call scripts
Aircall
CloudTalk
6.9
Call tracking
Aircall
CloudTalk
7.0
Multichannel integration
Aircall
CloudTalk
7.0
CRM software integration
Aircall
CloudTalk
6.9

Workforce Optimization (WFO)

Aircall
CloudTalk
7.0
Inbound call routing
Aircall
CloudTalk
6.9
Omnichannel inbound routing
Aircall
CloudTalk
7.0
Recording
Aircall
CloudTalk
6.9
Quality management
Aircall
CloudTalk
7.1
Call analytics
Aircall
CloudTalk
7.1
Historical reporting
Aircall
CloudTalk
7.1
Live reporting
Aircall
CloudTalk
7.1
Customer surveys
Aircall
CloudTalk
6.9
Customer interaction analytics
Aircall
CloudTalk
7.0

Pros

Aircall

  • Support line
  • Shared inboxes
  • Support
  • Implementation
Anonymous | TrustRadius Reviewer

CloudTalk

  • Extremely helpful support team.
  • Easy to use interface.
  • Detailed reports.
  • Smooth integration.
Andrej Saxon | TrustRadius Reviewer

Cons

Aircall

  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
Anonymous | TrustRadius Reviewer

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Usability

Aircall

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 9.1
Based on 1 answer
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Support Rating

Aircall

Aircall 9.7
Based on 3 answers
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
Anonymous | TrustRadius Reviewer

CloudTalk

CloudTalk 7.1
Based on 6 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Alternatives Considered

Aircall

We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
Anonymous | TrustRadius Reviewer

CloudTalk

Better quality in favor of CloudTalk as well as no charges for incoming calls.
Stanislav Bouda | TrustRadius Reviewer

Return on Investment

Aircall

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
Anonymous | TrustRadius Reviewer

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aircall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aircall Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aircall
6.5
CloudTalk
7.3

Usability

Aircall
CloudTalk
9.1

Support Rating

Aircall
9.7
CloudTalk
7.1

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