What users are saying about
493 Ratings
493 Ratings
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Score 8.4 out of 100
59 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Apple iCloud

iCloud is also great to keep access to photos synced across devices. Ex: I can snap a photo at a job site and have access to that photo on my desktop when I return to my office. I can then drop the photo into a document that is stored in iCloud and have instant access to that document on my iPad at a client's office later in the day. Seamless transitions make life much easier.
Doug Fish | TrustRadius Reviewer

Carbonite Endpoint

Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.
Derek Schroeder | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Apple iCloud
8.2
Carbonite Endpoint
Versioning
Apple iCloud
7.8
Carbonite Endpoint
Video files
Apple iCloud
8.7
Carbonite Endpoint
Audio files
Apple iCloud
8.5
Carbonite Endpoint
Document collaboration
Apple iCloud
8.0
Carbonite Endpoint
Access control
Apple iCloud
7.5
Carbonite Endpoint
File search
Apple iCloud
8.0
Carbonite Endpoint
Device sync
Apple iCloud
9.2
Carbonite Endpoint

Cloud Storage Security & Administration

Apple iCloud
7.8
Carbonite Endpoint
User and role management
Apple iCloud
7.3
Carbonite Endpoint
File organization
Apple iCloud
8.0
Carbonite Endpoint
Device management
Apple iCloud
8.1
Carbonite Endpoint

Cloud Storage Platform

Apple iCloud
8.1
Carbonite Endpoint
Performance
Apple iCloud
8.4
Carbonite Endpoint
Reliability
Apple iCloud
9.0
Carbonite Endpoint
Storage Reports
Apple iCloud
6.8
Carbonite Endpoint

Pros

Apple iCloud

  • Syncing files, appointments, Notes and contacts. If I'm away from home, and set an appointment using my phone, that appointment automatically updates real time to my home laptop and vice-versa.
  • It stores files (e.g photos) nicely
  • Once it's set up, it's fairly easy to use.
Michelle Braun | TrustRadius Reviewer

Carbonite Endpoint

  • It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
  • It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
  • It's safe and reliable. We have been using it for a couple of years now and had no major issues.
  • Their phone support is excellent.
  • It's also really easy to maintain your backed up data to reduce redundancy.
Namrata D | TrustRadius Reviewer

Cons

Apple iCloud

  • Customization - iCloud is great at the stuff it does well. But it lacks features that some competitors (in Google Drive or Dropbox) do really well. API support for third-party apps is really great for some other people.
  • Remote use - Managing or accessing information from iCloud while not on one of your logged-in apple devices can sometimes be an issue. From a work computer for example. It doable, but the experience is much less user-friendly.
  • Ability to edit documents on the cloud similar to google docs or some other competitors
Gavin Scott-Miller | TrustRadius Reviewer

Carbonite Endpoint

  • To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
  • I have not had to do a restore at this time so I cannot comment on the restore process.
  • I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.
Todd Frazier | TrustRadius Reviewer

Likelihood to Renew

Apple iCloud

Apple iCloud 10.0
Based on 4 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
Anonymous | TrustRadius Reviewer

Carbonite Endpoint

Carbonite Endpoint 1.0
Based on 1 answer
I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
Nathan Venno | TrustRadius Reviewer

Usability

Apple iCloud

Apple iCloud 9.8
Based on 21 answers
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
Shelby Bowden | TrustRadius Reviewer

Carbonite Endpoint

No score
No answers yet
No answers on this topic

Performance

Apple iCloud

Apple iCloud 8.2
Based on 24 answers
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
Jeff Eaton | TrustRadius Reviewer

Carbonite Endpoint

No score
No answers yet
No answers on this topic

Support Rating

Apple iCloud

Apple iCloud 7.5
Based on 40 answers
Apple customer service is fantastic. iCloud is built with Apple in mind and its design is extremely intuitive and user-friendly. Additionally, whenever our team has encountered issues, the speed of Apple support has been more than timely in addressing our issues and solving our request. We have encountered relatively few issues in my time with the platform and this only improves our overall score for those who keep the platform stable.
Joshua Melder | TrustRadius Reviewer

Carbonite Endpoint

Carbonite Endpoint 9.7
Based on 14 answers
Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.
John Watson | TrustRadius Reviewer

Alternatives Considered

Apple iCloud

Apple does offer an alternative to Office & the Google Docs family but trusting to use it with both internal and external parties is tough. Google is more universal and easier for 3rd parties to collaborate with. Apple works well for a closed internal group that is native to Apple's ecosystem.Google offers more storage space than Apple
Anonymous | TrustRadius Reviewer

Carbonite Endpoint

We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.
Anonymous | TrustRadius Reviewer

Return on Investment

Apple iCloud

  • If I lose track of my credentials or my continuing education documentation, I could end up not being able to renew my certification. This would lead to a major loss in revenue.
  • Time is money and having all of my required documents easily accessible in iCloud saves me time and allows me to work more efficiently.
  • My Apple devices were certainly not cheap purchases. iCloud has allowed me to maximize my productivity through synchronizing my work no matter which device I'm working on.
Anonymous | TrustRadius Reviewer

Carbonite Endpoint

  • Data backup is critical to us. Carbonite ensures that we don't lose anything important.
  • It is also good protection against accidental deletions or if someone makes mistakes.
  • Cloud back up also means we don't have to worry about maintaining back up equipment or redundancy in storage.
Anonymous | TrustRadius Reviewer

Pricing Details

Apple iCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0.99 per month

Apple iCloud Editions & Modules

Edition
50GB$0.991
200GB$2.991
2TB$9.991
  1. per month
Additional Pricing Details

Carbonite Endpoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$24 per month

Carbonite Endpoint Editions & Modules

Edition
Basic Computer Backup$241
Advanced Endpoint Protection$341
Basic Server Backup$501
Advanced Server Protection$1471
Basic Backup$551
Advanced Protection$1991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Apple iCloud
8.5
Carbonite Endpoint
8.8

Likelihood to Renew

Apple iCloud
10.0
Carbonite Endpoint
1.0

Usability

Apple iCloud
9.8
Carbonite Endpoint

Performance

Apple iCloud
8.2
Carbonite Endpoint

Support Rating

Apple iCloud
7.5
Carbonite Endpoint
9.7

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