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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Arcserve Backup

    Score7.9 out of 10
    N/AArcserve Backup is a storage management solution from Arcserve, formerly of CA Technologies before Arcserve's divestiture (July 2014). It utilizes magnetic tape storage backup as part of its storage management offering.N/A

    Asigra

    Score8 out of 10
    N/AAsigra is an enterprise-level, agentless, cloud-based recovery software to provide data backup and recovery of servers, virtual machines, endpoint devices, database, and SaaS/IaaS-based applications. Asigra charges customers by the amount of data they recover rather than the amount they back up.N/A

    MSP360 Backup

    Score7 out of 10
    Small Businesses (1-50 employees)
    MSP360 Managed Backup is a backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.N/A
    Pricing
    Arcserve BackupAsigraMSP360 Backup
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Arcserve BackupAsigraMSP360 Backup
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    Arcserve BackupAsigraMSP360 Backup
    Considered Multiple Products
    Arcserve
    No answer on this topic
    Asigra
    No answer on this topic
    MSP360
    Chose MSP360 Backup
    Easier to manage, faster to implement and control, support for different cloud providers
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    91%
    Would buy again
    10 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    100%
    Delivers good value for the price
    11 Answers
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    100%
    Happy with the feature set
    11 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    100%
    Implementation went as expected
    11 Answers
    Features
    Arcserve BackupAsigraMSP360 Backup
    Data Center Backup
    Comparison of Data Center Backup features of Arcserve Backup and Asigra and MSP360 Backup
    Feature
    Arcserve Backup
    -
    Ratings
    Asigra
    8.8
    1 Ratings
    2% above category average
    MSP360 Backup
    -
    Ratings
    Backup to the cloud00 Ratings10.01 Ratings00 Ratings
    Flexible deployment00 Ratings8.01 Ratings00 Ratings
    Management dashboard00 Ratings9.01 Ratings00 Ratings
    Platform support00 Ratings8.01 Ratings00 Ratings
    Encryption00 Ratings9.01 Ratings00 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Arcserve Backup and Asigra and MSP360 Backup
    Feature
    Arcserve Backup
    -
    Ratings
    Asigra
    8.3
    1 Ratings
    3% below category average
    MSP360 Backup
    -
    Ratings
    Continuous data protection00 Ratings8.01 Ratings00 Ratings
    Replication00 Ratings8.01 Ratings00 Ratings
    Operational reporting and analytics00 Ratings8.01 Ratings00 Ratings
    Malware protection00 Ratings9.01 Ratings00 Ratings
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    Arcserve BackupAsigraMSP360 Backup
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    Cyberduck
    Score8.6 out of 10
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    Score8.7 out of 10
    Acronis Cyber Protect
    Score8.7 out of 10
    Medium-sized Companies
    Cisco UCS Manager
    Score9 out of 10
    Carbonite by OpenText
    Score7.1 out of 10
    Carbonite by OpenText
    Score7.1 out of 10
    Enterprises
    Cisco UCS Manager
    Score9 out of 10
    Druva Security Cloud
    Score9.4 out of 10
    Druva Security Cloud
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Arcserve BackupAsigraMSP360 Backup
    Likelihood to Recommend
    9.0
    (9 ratings)
    8.0
    (25 ratings)
    10.0
    (14 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    8.6
    (13 ratings)
    10.0
    (1 ratings)
    Usability
    10.0
    (2 ratings)
    8.0
    (6 ratings)
    7.1
    (2 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    7.5
    (6 ratings)
    8.4
    (6 ratings)
    In-Person Training
    -
    (0 ratings)
    4.5
    (1 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    1.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    1.2
    (3 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    1.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    4.5
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Arcserve BackupAsigraMSP360 Backup
    Likelihood to Recommend
    Arcserve
    Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
    Read full review
    Asigra
    If implemented as a Cloud Service provider (Public Cloud), In House Solution (Private Cloud) or a mixture of both (Hybrid Cloud):
    • The Agentless Architecture means there are less support burdens.
    • Encryption at Source gives the customer confidence their data is secure.
    • WAN Optimisation (Compression & Block Level Incremential Forever and De-deupe of Data), enables a large amount of Data to be protected offsite.
    • One step Backup to both Local and Offsite storage enables LAN speed restores with offsite peace of mind.
    • Asigra Replication from DS-System to DS-System enables another geographically separate copy of the data.
    Read full review
    MSP360
    For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
    Incentivized
    Read full review
    Pros
    Arcserve
    • It offers excellent features like dedupe, high availability, DR, and BMR.
    • Arcserve Backup has many offerings to fit many business sizes and needs.
    • Arcserve Backup sales and technical support is good to work with.
    • Very nice reseller program and benefits.
    Incentivized
    Read full review
    Asigra
    • Provides capability of local backups while maintaining remote copies on cloud to ensure faster recoveries of recent data and remote protection of all data.
    • Helps reduce cost of long term retention by leveraging the BLM functionality.
    • It does not need specialized hardware for it to work. Customers and Service Providers can choose their own infrastructure and do not need to rely on any OS or storage based replication even for deploying replication of backups.
    • Supports wide range of environments including virtual environments with remarkable features like remote VDR with incremental restores.
    Read full review
    MSP360
    • Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
    • You can limit cloud usage for customers and servers.
    • You can transfer entire servers or virtual machines to cloud.
    • You can backup files, disks, or virtual machines to local and cloud locations.
    Incentivized
    Read full review
    Cons
    Arcserve
    • Arcserve Backup can be costly.
    • To utilize Arcserve Backup and all its features may require a layout of dedicated equipment or additional infrastructure.
    • They don't always explain that for Arcserve Backup to work well, and it requires specific system requirements and extensive internet bandwidth.
    Incentivized
    Read full review
    Asigra
    • We would like to see Asigra come out with a Replication Model for quick Recovery of systems upon Disaster. We can have quicker recovery, DR, with Virtual Machines but we would like to have Physical Machine recovery in less than 2 hours. Replication can accomplish this...
    • We would like to see Geolocation and remote wipe for endpoint devices
    • We would like to see the solution provide easy "roll back" after a disaster.
    Read full review
    MSP360
    • Message errors are hard to understand
    • Should add a general interface to manage all accounts, not a specific interface for every account.
    • The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
    Read full review
    Likelihood to Renew
    Arcserve
    Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
    Read full review
    Asigra
    • Asigra is a great entry way into the cloud.
    • Compliance is a tricky thing. Jumping backup software means having to deal with previous copies somehow. Asigra is built for the long haul.
    • Asigra is continuing to increase their feature stack. They have made huge steps in the VM backup in the last 3 years and continue to implement features there.
    • As far as cloud backup software goes, there are many that can do it, but none that do it as well as Asigra.
    Incentivized
    Read full review
    MSP360
    I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
    Incentivized
    Read full review
    Usability
    Arcserve
    It basically covers all our required scenarios, including VMs, partitions, files or any other objects through NAS, SAN or DAS connections. It's easy to set up and utilize the features and functions. There are a few times that we needed to switch over for the RHA replications and UDP backups. For the RHN replication, there was a roughly 10 minutes downtime during the switchover. For the UDP, it works pretty well.
    Incentivized
    Read full review
    Asigra
    It is a bit rough around the edges and the GUI feels like a wrap around of a CLI but it is simple to use. The problem comes in when there is an error code you are usually chasing down the error code in the specific vendor's forums rather than Asigra's
    Incentivized
    Read full review
    MSP360
    The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
    Incentivized
    Read full review
    Reliability and Availability
    Arcserve
    No answers on this topic
    Asigra
    Over 6 consecutive years our Asigra Backend had 99.99% uptime and provided 7x24 data restore availability.
    Software is robust in operations, provides N+1 node architecture to protect against failure of half of the nodes (majority of the nodes still up) and software based replication to protect against data loss across two geographically independent datacenter locations. Why not 10 points? Some major upgrades still require short downtime within a planned maintenance windows.
    Read full review
    MSP360
    No answers on this topic
    Support Rating
    Arcserve
    Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.
    Incentivized
    Read full review
    Asigra
    They respond quickly on your request. They ask for details at the time of logging the support request itself ensuring the first response is not for collecting the basic details only. They refund you the support request if they find it as a functionality issue. They follow up on you to ensure you are satisfied and happy with the response and resolution that they have provided.
    Read full review
    MSP360
    I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
    Incentivized
    Read full review
    Online Training
    Arcserve
    No answers on this topic
    Asigra
    Anything training past level 1 and level 2 is a waste of time. They do not offer training, just an exam and require you to read 2500 pages of their documentation as their training. They are selling you something which you already have. Training exams are far fetched and cover topics hidden within the documentation. A lot of their documentation does not match across itself. They don't even follow the standard versions Major.Minor.ServicePack.Hotfix. They use the MAJOR.MAJOR.MAJOR.Hotfix method, which doesn't match their documentation. They require you to take training in order to keep your engaged hybrid partnership. If you ask me personally, their training is a scam to make more money.
    Read full review
    MSP360
    No answers on this topic
    Implementation Rating
    Arcserve
    No answers on this topic
    Asigra
    Quick to install, easy to create jobs, schedules and retention policies. No large cycles of setting up backup volumes or trash volumes. Retention job itself configures the BLM functionality so you don't need an expertise to handle the BLM module separately.
    Read full review
    MSP360
    Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
    Incentivized
    Read full review
    Alternatives Considered
    Arcserve
    We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.
    Incentivized
    Read full review
    Asigra
    I would say that it has the same functionality as the three mentioned above in their respective fields (might have a bit less than some of them) but Asigra offers all of this and more so if you are looking for a single backup solution across the entire firm then Asigra is the much better choice
    Incentivized
    Read full review
    MSP360
    We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
    Read full review
    Return on Investment
    Arcserve
    • We were able to roll back up and replication into one product, which reduced the costs without having to go with multiple vendors.
    • As a result of Arcserve UDP, we were able to implement a full DR scenario test, which until that point hadn't been successful.
    Incentivized
    Read full review
    Asigra
    • Our entire Asigra environment can be easily monitored through one plane of glass thanks to their DS-Operator and Asigra Management Console.
    • It's quite simple to use and navigate.
    • Never has restoration fallen short.
    • Data from several generations can be saved and retrieved.
    • After a hardware failure, an edge server can be easily and quickly rebuilt.
    Incentivized
    Read full review
    MSP360
    • Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
    • By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
    • We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
    Incentivized
    Read full review
    ScreenShots

    MSP360 Backup Screenshots

    Screenshot of the web panelScreenshot of image-based backup wizardScreenshot of the file backup wizardScreenshot of cloud storages