What users are saying about

Asana

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Top Rated
800 Ratings

Zoho CRM

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334 Ratings

Asana

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Top Rated
800 Ratings
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Score 8.3 out of 101

Zoho CRM

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334 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.
Kirk Brote profile photo

Zoho CRM

I think Zoho CRM is well suited for the SMB market [because] it can be implemented very quickly and provide value within the first month. The key questions to ask are more focused internally regarding the actual requirements of sales, marketing, support and management
James Lochran profile photo

Feature Rating Comparison

Project Management

Asana
7.8
Zoho CRM
Task Management
Asana
9.1
Zoho CRM
Resource Management
Asana
7.8
Zoho CRM
Gantt Charts
Asana
6.5
Zoho CRM
Scheduling
Asana
8.5
Zoho CRM
Workflow Automation
Asana
7.5
Zoho CRM
Team Collaboration
Asana
9.0
Zoho CRM
Support for Agile Methodology
Asana
8.5
Zoho CRM
Support for Waterfall Methodology
Asana
8.5
Zoho CRM
Document Management
Asana
6.8
Zoho CRM
Email integration
Asana
7.4
Zoho CRM
Mobile Access
Asana
7.8
Zoho CRM
Timesheet Tracking
Asana
6.1
Zoho CRM
Change request and Case Management
Asana
8.4
Zoho CRM
Budget and Expense Management
Asana
7.0
Zoho CRM

Professional Services Automation

Asana
6.2
Zoho CRM
Project & financial reporting
Asana
5.5
Zoho CRM
Integration with accounting software
Asana
7.0
Zoho CRM

Sales Force Automation

Asana
Zoho CRM
8.2
Customer data management / contact management
Asana
Zoho CRM
8.4
Workflow management
Asana
Zoho CRM
8.1
Territory management
Asana
Zoho CRM
7.9
Opportunity management
Asana
Zoho CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Asana
Zoho CRM
7.6
Contract management
Asana
Zoho CRM
8.2
Quote & order management
Asana
Zoho CRM
7.9
Interaction tracking
Asana
Zoho CRM
8.6
Channel / partner relationship management
Asana
Zoho CRM
8.4

Customer Service & Support

Asana
Zoho CRM
7.1
Case management
Asana
Zoho CRM
7.0
Call center management
Asana
Zoho CRM
7.3
Help desk management
Asana
Zoho CRM
7.0

Marketing Automation

Asana
Zoho CRM
7.8
Lead management
Asana
Zoho CRM
7.9
Email marketing
Asana
Zoho CRM
7.6

CRM Project Management

Asana
Zoho CRM
7.9
Task management
Asana
Zoho CRM
8.1
Billing and invoicing management
Asana
Zoho CRM
7.5
Reporting
Asana
Zoho CRM
8.2

CRM Reporting & Analytics

Asana
Zoho CRM
8.1
Forecasting
Asana
Zoho CRM
8.0
Pipeline visualization
Asana
Zoho CRM
8.3
Customizable reports
Asana
Zoho CRM
8.1

Customization

Asana
Zoho CRM
8.1
Custom fields
Asana
Zoho CRM
7.9
Custom objects
Asana
Zoho CRM
7.8
Scripting environment
Asana
Zoho CRM
8.2
API for custom integration
Asana
Zoho CRM
8.3

Security

Asana
Zoho CRM
8.7
Single sign-on capability
Asana
Zoho CRM
9.0
Role-based user permissions
Asana
Zoho CRM
8.5

Social CRM

Asana
Zoho CRM
7.6
Social data
Asana
Zoho CRM
7.6
Social engagement
Asana
Zoho CRM
7.7

Integrations with 3rd-party Software

Asana
Zoho CRM
7.4
Marketing automation
Asana
Zoho CRM
7.5
Compensation management
Asana
Zoho CRM
7.4

Platform

Asana
Zoho CRM
7.8
Mobile access
Asana
Zoho CRM
7.8

Pros

  • Simplicity of user interface without neglecting functionality
  • Timeline and calendar views are extremely useful
  • Templates for repeatable projects
Barbara Carneiro profile photo
  • One of the things that led to the purchasing of Zoho was it's flexibility. We have some unique fields and other data that we wanted to associate with our leads and making the adjustments in Zoho was very straight forward and required no external consulting assistance.
  • The Web forms component within Zoho is very strong, it's easy to create new forms and quickly embedded them into your landing pages.
  • Ease of use and accessibility is another strong point. There are video tutorials and manuals but in general things are intuitive so you can easily figure it out. From an access standpoint it's also nice to have the web and mobile support.
  • Reporting in another area that Zoho offers a lot of capabilities. You can create dashboards and export data when additional analysis is required.
James Lochran profile photo

Cons

  • Nothing to note, really. We love it!
Barbara Carneiro profile photo
  • The licensing is area that could be improved. You need to really study the different tiers of service to make sure the tier you purchased provids the support you need.
  • Additional workflow / automation rule support would also be appreciated
  • Integration support - particularly with accounting tools like QuickBooks
James Lochran profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo
Zoho CRM7.6
Based on 19 answers
The rating is based on:
  • Satisfaction with the product
  • Ability to extend the product to meet new and unanticipated needs
  • Ability to manage the cost of the service as needed
Peter Marquez profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
Zoho CRM7.8
Based on 3 answers
Zoho CRM is extremely intuitive and allows users complete visibility of sales data through reports/analytics. The platform has wide native integration with other cloud-based business solutions. But, it's fairly simple to write scripts with their publicly available API.
No photo available

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
Zoho CRM9.0
Based on 1 answer
No answer on this topic is available.

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
Zoho CRM4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta profile photo

Online Training

No score
No answers yet
No answers on this topic
Zoho CRM8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Zoho CRM8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood profile photo

Alternatives Considered

Trello is really just more on boards and the con with that is if you list lots of task under one headboard some tasks are buried from the view since the boards are a bit big. I like the list feature of Asana, especially for project management. Trello on the other is a great platform for creative projects like graphics, book covers, and others since if you attached the file to board you can easily view the image. Asana though on my part allows me more freedom and more creativity since it has more features like calendar and priority level. Basecamp is more of casual way of arranging task. I don't like it that much.
Brent Lionel Mausisa profile photo
Zoho CRM is a web software that has all business included, it's not a complementary part of software that has to be bought at different prices to get the job done. It's very frustrating having a computer software, and with the high cost per user we cannot have the complete Office running at the same level. But with Zoho CRM we can do all the office issues and the CRM software as well, without having the trouble of different updates by users and complex implementation scenarios.
Yemsi Pino profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • The best tool I have used for project management
  • ROI hit in few months, Productivity alot increased
Jestin Sebastian profile photo
  • Improved customer interaction metrics
  • Increasing returns in revenue
  • Higher level of customer satisfaction feedbacks
Tolga Özgentürk profile photo

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Asana Editions & Modules
Asana
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Zoho CRM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoho CRM Editions & Modules
Zoho CRM
Edition
Standard
`121
Professional
$201
Enterprise
$351
1. per user, per month
Additional Pricing Details