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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Confluence

    Score8.2 out of 10
    N/AConfluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

    $6.40

    per month per user

    Conga Composer

    Score7.9 out of 10
    N/AConga Composer is a document generation and automation tool designed to simplify and streamline the process of creating and distributing customized documents, presentations, and reports.

    $30

    per month per user

    SmartDX

    N/AN/ASmartDXTM cloud technology reduces manual capture of the same data terms across multiple teams and unlocks golden source data in machine readable format. This is to ensure consistency in downstream systems, aiding in reconciliation and eliminating duplicate manual processes. Getting data into record keeping systems is a regulatory requirement and, increasingly, a business differentiator. The solution can be embedded into a bank’s business processes as part of implementing a document digitization…N/A
    Pricing
    ConfluenceConga ComposerSmartDX
    Editions & Modules
    Free
    $0
    Free for 10 Users
    Standard
    $6.40
    per month per user
    Premium
    $12.30
    per month per user
    Data Center
    220,000.00
    40,001+ Users - Annually
    Enterprise
    Contact Sales
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ConfluenceConga ComposerSmartDX
    Free Trial
    YesYesNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoYesNo
    Entry-level Setup FeeNo setup feeOptionalNo setup fee
    Additional DetailsPrices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.
    More Pricing Information
    Community Pulse
    ConfluenceConga ComposerSmartDX
    Considered Multiple Products
    Atlassian
    No answer on this topic
    Conga
    No answer on this topic
    Smart Communications
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    97 Answers
    91%
    Would buy again
    128 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    87 Answers
    94%
    Delivers good value for the price
    112 Answers
    No answers on this topic
    Happy with the feature set
    92%
    Happy with the feature set
    100 Answers
    91%
    Happy with the feature set
    127 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    45 Answers
    93%
    Lived up to sales and marketing promises
    80 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    54 Answers
    90%
    Implementation went as expected
    95 Answers
    No answers on this topic
    Features
    ConfluenceConga ComposerSmartDX
    Project Management
    Comparison of Project Management features of Atlassian Confluence and Conga Composer and SmartDX
    Feature
    Atlassian Confluence
    7.1
    158 Ratings
    9% below category average
    Conga Composer
    -
    Ratings
    SmartDX
    -
    Ratings
    Task Management7.2127 Ratings00 Ratings00 Ratings
    Gantt Charts7.912 Ratings00 Ratings00 Ratings
    Scheduling7.221 Ratings00 Ratings00 Ratings
    Workflow Automation6.591 Ratings00 Ratings00 Ratings
    Mobile Access6.9118 Ratings00 Ratings00 Ratings
    Search7.0157 Ratings00 Ratings00 Ratings
    Visual planning tools7.2127 Ratings00 Ratings00 Ratings
    Communication
    Comparison of Communication features of Atlassian Confluence and Conga Composer and SmartDX
    Feature
    Atlassian Confluence
    7.9
    158 Ratings
    1% below category average
    Conga Composer
    -
    Ratings
    SmartDX
    -
    Ratings
    Chat6.415 Ratings00 Ratings00 Ratings
    Notifications8.2156 Ratings00 Ratings00 Ratings
    Discussions7.9149 Ratings00 Ratings00 Ratings
    Surveys7.015 Ratings00 Ratings00 Ratings
    Internal knowledgebase9.0150 Ratings00 Ratings00 Ratings
    Integrates with GoToMeeting6.03 Ratings00 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings00 Ratings
    Integrates with Outlook9.610 Ratings00 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Atlassian Confluence and Conga Composer and SmartDX
    Feature
    Atlassian Confluence
    7.7
    157 Ratings
    4% below category average
    Conga Composer
    -
    Ratings
    SmartDX
    -
    Ratings
    Versioning8.2137 Ratings00 Ratings00 Ratings
    Video files6.9105 Ratings00 Ratings00 Ratings
    Audio files6.997 Ratings00 Ratings00 Ratings
    Document collaboration8.4153 Ratings00 Ratings00 Ratings
    Access control8.7148 Ratings00 Ratings00 Ratings
    Advanced security features8.3115 Ratings00 Ratings00 Ratings
    Integrates with Google Drive5.947 Ratings00 Ratings00 Ratings
    Device sync8.486 Ratings00 Ratings00 Ratings
    Best Alternatives
    ConfluenceConga ComposerSmartDX
    Small Businesses
    Flock
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    Formstack for Salesforce
    Score7.1 out of 10
    M‑Files
    Score8.9 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Formstack for Salesforce
    Score7.1 out of 10
    Esker
    Score7.4 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Formstack for Salesforce
    Score7.1 out of 10
    Tungsten Capture
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    ConfluenceConga ComposerSmartDX
    Likelihood to Recommend
    8.3
    (174 ratings)
    8.3
    (160 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.5
    (22 ratings)
    8.9
    (15 ratings)
    -
    (0 ratings)
    Usability
    8.1
    (63 ratings)
    7.5
    (7 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (3 ratings)
    3.6
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (5 ratings)
    3.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.4
    (25 ratings)
    6.9
    (10 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.8
    (4 ratings)
    3.7
    (5 ratings)
    -
    (0 ratings)
    Configurability
    6.0
    (1 ratings)
    1.8
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (4 ratings)
    2.7
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    3.6
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    2.7
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    1.8
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    3.3
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    ConfluenceConga ComposerSmartDX
    Likelihood to Recommend
    Atlassian
    It is well suited due to the below reasons 1. Easy collaboration between teams 2. Strong integration with other applications 3. Centralized documentation among teams and within the organisation 4. Project planning and report sharing 5. Employee onboarding is easier and maintain HR policies very well. Less appropriate in below scenarios When this is being used as a main tool for communication rather than its purpose of collaboration.
    Incentivized
    Read full review
    Conga
    From my experience, Conga Composer is particularly well-suited for generating documents, such as quotes and contracts, directly from Salesforce. It saves us a great deal of time, which is remarkably beneficial for companies with sales teams. Not suitable for companies lacking significant Salesforce expertise or administrative support.
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Pros
    Atlassian
    • Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
    • Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
    • Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
    Incentivized
    Read full review
    Conga
    • One great feature of Conga Composer is the ability to create various document types, including Word files, PDFs, and even PowerPoint presentations.
    • The ability to encrypt and share data is quite impressive with Conga Composer.
    • The integration, especially with different email providers, is quite good with Conga Composer.
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Cons
    Atlassian
    • UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
    • Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
    • Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
    Incentivized
    Read full review
    Conga
    • Not very intuitive. Once you know the system it's fine but there is a learning curve
    • I would like to see training opportunities on features that I am not using or aware of
    • I am sure I am only using about 3% of it's full potential
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Likelihood to Renew
    Atlassian
    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review
    Conga
    Though I love how easily Conga Composer ties into Salesforce and its given analytics, it takes a lot of data entry to get up and running. I don't love that sometimes queries can take a long time to pull. I like keeping our marketing templates consistent via templates in the system. Pulling multiple objects into one report is fantastic too.
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Usability
    Atlassian
    Atlassian Confluence is a great tool for project management, especially for internal documentation. It has a minimum governance requirement to use its full power. Also, it is a little pricy to unlock its full power as well, so it is not recommended for companies with a low budget in my opinion.
    Incentivized
    Read full review
    Conga
    It's a fairly simple tool to integrate into your current business structure. When we've had issues, we were able to resolve them extremely quickly. The users click a button and it can bring in all the quote lines, and our credit application seamlessly into our tool. I'd definitely recommend it to other colleagues
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Reliability and Availability
    Atlassian
    I do not recall having outages or applications error so far, very reliable and available.
    Incentivized
    Read full review
    Conga
    It was available, it just didn't always work depending on what glitches were happening within our app
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Performance
    Atlassian
    We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
    Incentivized
    Read full review
    Conga
    This product appears to work well. It was not a fit for us this time, but we would consider in future
    Read full review
    Smart Communications
    No answers on this topic
    Support Rating
    Atlassian
    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Incentivized
    Read full review
    Conga
    It's been hit and miss depending on the issue. We use javascript to generate the urls which has confused many techs even though it generates a clean url - they are overwhelmed by the concept of code and can't understand that the url is all that matters.
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Implementation Rating
    Atlassian
    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Incentivized
    Read full review
    Conga
    It was painful internally to build out all of the templates, but the actual implementation of the product was okay.
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Alternatives Considered
    Atlassian
    We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
    Incentivized
    Read full review
    Conga
    I think Nintex is the primary competitor for Conga Composer, but I have not personally used it. I was not present for the decision to purchase Conga but I would recommend it in future document automation vendor selection processes because I have seen how well it works! We are especially fond of complementary features in Conga Composer, including Conga Email Templates and Conga Global Merge.
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Contract Terms and Pricing Model
    Atlassian
    No answers on this topic
    Conga
    Not fair. Its an upfront cost and then pay per use
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Scalability
    Atlassian
    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Incentivized
    Read full review
    Conga
    We used it for something simple and it was still a pain to use
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Professional Services
    Atlassian
    No answers on this topic
    Conga
    Needs additional training on what they are selling, how to install and use to explain to customers
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Return on Investment
    Atlassian
    • We totally rely on this tool since a decade now and despite being so much transition in our company it has served us well in those transitions
    • Many times, during security audits we are asked to showcase our readiness for various compliance points and confluence helps us a lot in maintaining that
    • Talking about Confluence in front of clients and customers gives us an upper hand that we are up to date with latest trend and technologies and tools for our RnD planning and management
    Incentivized
    Read full review
    Conga
    • Could really use better error handling on the product when the document doesn't generate. Zero notifications are provided right now and have no idea where in a 20 page template the error is. Need to keep cutting the template into pieces to find the error.
    • The report generates 90% of the time so far.
    • Getting easier to generate templates when knowing how the JSON will be structured to add to merged fields.
    • Use Work Plan Template Entries and Work Steps to dynamically generate many deliverables.
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    ScreenShots

    Conga Composer Screenshots

    Screenshot of how documents are created automatically, directly from SalesforceScreenshot of documents generated with any data, from any object - standard or customScreenshot of Conga Document GenerationScreenshot of popular document formats available, like Word, Excel, PowerPoint, HTML, and PDFScreenshot of how large documents are sent via a link - and they provide visibility into customer document engagementScreenshot of how multiple documents can be sent with one or no clicks