Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
$6.40
per month per user
Helpjuice
Score 8.1 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…
$120
per month
Pricing
Atlassian Confluence
Helpjuice
Editions & Modules
Free
$0
Free for 10 Users
Standard
$6.40
per month per user
Premium
$12.30
per month per user
Data Center
220,000.00
40,001+ Users - Annually
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Confluence
Helpjuice
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Prices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.
Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.
More Pricing Information
Community Pulse
Atlassian Confluence
Helpjuice
Features
Atlassian Confluence
Helpjuice
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Confluence
7.0
157 Ratings
9% below category average
Helpjuice
-
Ratings
Task Management
7.1125 Ratings
00 Ratings
Gantt Charts
7.912 Ratings
00 Ratings
Scheduling
7.221 Ratings
00 Ratings
Workflow Automation
6.289 Ratings
00 Ratings
Mobile Access
6.8116 Ratings
00 Ratings
Search
6.8155 Ratings
00 Ratings
Visual planning tools
7.2126 Ratings
00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Atlassian Confluence
7.9
157 Ratings
0% below category average
Helpjuice
-
Ratings
Chat
6.415 Ratings
00 Ratings
Notifications
8.2154 Ratings
00 Ratings
Discussions
7.6147 Ratings
00 Ratings
Surveys
7.015 Ratings
00 Ratings
Internal knowledgebase
9.0148 Ratings
00 Ratings
Integrates with GoToMeeting
6.03 Ratings
00 Ratings
Integrates with Gmail and Google Hangouts
9.37 Ratings
00 Ratings
Integrates with Outlook
9.610 Ratings
00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Atlassian Confluence
7.7
156 Ratings
3% below category average
Helpjuice
-
Ratings
Versioning
8.1135 Ratings
00 Ratings
Video files
6.8104 Ratings
00 Ratings
Audio files
6.896 Ratings
00 Ratings
Document collaboration
8.3151 Ratings
00 Ratings
Access control
8.6146 Ratings
00 Ratings
Advanced security features
8.3113 Ratings
00 Ratings
Integrates with Google Drive
5.947 Ratings
00 Ratings
Device sync
8.384 Ratings
00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Atlassian Confluence
-
Ratings
Helpjuice
7.5
7 Ratings
9% below category average
Organize and prioritize service tickets
00 Ratings
6.84 Ratings
Expert directory
00 Ratings
9.35 Ratings
Subscription-based notifications
00 Ratings
7.36 Ratings
ITSM collaboration and documentation
00 Ratings
6.45 Ratings
Ticket creation and submission
00 Ratings
7.54 Ratings
Ticket response
00 Ratings
7.84 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Atlassian Confluence
-
Ratings
Helpjuice
8.1
8 Ratings
1% above category average
External knowledge base
00 Ratings
7.77 Ratings
Internal knowledge base
00 Ratings
8.55 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).
Helpjuice is an excellent platform when you’re looking to modernize the way you create documentation. Many companies, especially larger corporations, are stuck in the past, utilizing PDFs and share drives to house and access procedures. With Helpjuice, we now have a centralized web-based platform that provides everything from analytic functions to standard templates, user-specific features, and more. My team specifically chose Helpjuice during the pandemic, when all the tech writers from my company (including myself) were moved into a single team. We needed to find a platform that would allow us to align our publishing standards while also moving us forward in the way we publish procedures. That platform was ultimately Helpjuice. Helpjuice certainly offers a variety of features, but one of the few drawbacks is that it does not incorporate or seem to integrate with any specific ticketing tool. While this isn’t an issue for me or my team, as we are required to use a specific tool internally, I can imagine that someone looking for a complete package with multi-step workflows and an intake process would not find Helpjuice adequate.
Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Great for organizing knowledge in a hierarchical format. Seamless for engineering and product teams managing software development. Helps in formatting pages effectively, reducing manual work. Tracks changes well and allows for easy rollbacks. Granular controls for who can view/edit pages. Search function is not great which needs improvement. Hire some google engineers
HelpJuice is really amazing as a starter knowledge base vendor. They have great customer service and the ability to customize your website is endless. However, it is difficult to scale up.
We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
Prior to using Helpjuice, I was using Microsoft Publisher to create all the training materials and manuals for multiple divisions within my company. It was awful. It would lag whenever I opened larger manuals, it operated like software from the late 90s, it was not intuitive, from a design perspective, and after migrating to a MacBook Pro as my work computer, I discovered that the program was NEVER created for Mac OS, requiring me to run Windows on my MacBook whenever I had to update any procedures that hadn’t yet migrated to Helpjuice. What a nightmare.