Atlassian Confluence vs. Helpjuice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Confluence
Score 8.0 out of 10
N/A
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
$6.40
per month per user
Helpjuice
Score 8.1 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…
$120
per month
Pricing
Atlassian ConfluenceHelpjuice
Editions & Modules
Free
$0
Free for 10 Users
Standard
$6.40
per month per user
Premium
$12.30
per month per user
Data Center
220,000.00
40,001+ Users - Annually
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
ConfluenceHelpjuice
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.
More Pricing Information
Community Pulse
Atlassian ConfluenceHelpjuice
Features
Atlassian ConfluenceHelpjuice
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Confluence
7.0
157 Ratings
9% below category average
Helpjuice
-
Ratings
Task Management7.1125 Ratings00 Ratings
Gantt Charts7.912 Ratings00 Ratings
Scheduling7.221 Ratings00 Ratings
Workflow Automation6.289 Ratings00 Ratings
Mobile Access6.8116 Ratings00 Ratings
Search6.8155 Ratings00 Ratings
Visual planning tools7.2126 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Atlassian Confluence
7.9
157 Ratings
0% below category average
Helpjuice
-
Ratings
Chat6.415 Ratings00 Ratings
Notifications8.2154 Ratings00 Ratings
Discussions7.6147 Ratings00 Ratings
Surveys7.015 Ratings00 Ratings
Internal knowledgebase9.0148 Ratings00 Ratings
Integrates with GoToMeeting6.03 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings
Integrates with Outlook9.610 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Atlassian Confluence
7.7
156 Ratings
3% below category average
Helpjuice
-
Ratings
Versioning8.1135 Ratings00 Ratings
Video files6.8104 Ratings00 Ratings
Audio files6.896 Ratings00 Ratings
Document collaboration8.3151 Ratings00 Ratings
Access control8.6146 Ratings00 Ratings
Advanced security features8.3113 Ratings00 Ratings
Integrates with Google Drive5.947 Ratings00 Ratings
Device sync8.384 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Atlassian Confluence
-
Ratings
Helpjuice
7.5
7 Ratings
9% below category average
Organize and prioritize service tickets00 Ratings6.84 Ratings
Expert directory00 Ratings9.35 Ratings
Subscription-based notifications00 Ratings7.36 Ratings
ITSM collaboration and documentation00 Ratings6.45 Ratings
Ticket creation and submission00 Ratings7.54 Ratings
Ticket response00 Ratings7.84 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Atlassian Confluence
-
Ratings
Helpjuice
8.1
8 Ratings
1% above category average
External knowledge base00 Ratings7.77 Ratings
Internal knowledge base00 Ratings8.55 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Atlassian Confluence
-
Ratings
Helpjuice
6.8
6 Ratings
16% below category average
Customer portal00 Ratings8.36 Ratings
IVR00 Ratings6.01 Ratings
Social integration00 Ratings4.02 Ratings
Email support00 Ratings7.95 Ratings
Help Desk CRM integration00 Ratings8.01 Ratings
Best Alternatives
Atlassian ConfluenceHelpjuice
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Score 9.1 out of 10
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Score 9.0 out of 10
Medium-sized Companies
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Score 9.8 out of 10
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Score 9.0 out of 10
Enterprises
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Score 9.0 out of 10
SysAid
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Score 8.9 out of 10
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User Ratings
Atlassian ConfluenceHelpjuice
Likelihood to Recommend
8.2
(174 ratings)
8.1
(8 ratings)
Likelihood to Renew
9.0
(21 ratings)
-
(0 ratings)
Usability
8.0
(61 ratings)
9.3
(4 ratings)
Availability
9.0
(3 ratings)
-
(0 ratings)
Performance
8.0
(5 ratings)
-
(0 ratings)
Support Rating
5.4
(25 ratings)
-
(0 ratings)
Implementation Rating
8.8
(4 ratings)
-
(0 ratings)
Configurability
6.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.0
(4 ratings)
-
(0 ratings)
Product Scalability
8.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Atlassian ConfluenceHelpjuice
Likelihood to Recommend
Atlassian
I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).
Read full review
Helpjuice
Helpjuice is an excellent platform when you’re looking to modernize the way you create documentation. Many companies, especially larger corporations, are stuck in the past, utilizing PDFs and share drives to house and access procedures. With Helpjuice, we now have a centralized web-based platform that provides everything from analytic functions to standard templates, user-specific features, and more. My team specifically chose Helpjuice during the pandemic, when all the tech writers from my company (including myself) were moved into a single team. We needed to find a platform that would allow us to align our publishing standards while also moving us forward in the way we publish procedures. That platform was ultimately Helpjuice. Helpjuice certainly offers a variety of features, but one of the few drawbacks is that it does not incorporate or seem to integrate with any specific ticketing tool. While this isn’t an issue for me or my team, as we are required to use a specific tool internally, I can imagine that someone looking for a complete package with multi-step workflows and an intake process would not find Helpjuice adequate.
Read full review
Pros
Atlassian
  • Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
  • Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
  • Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
Read full review
Helpjuice
  • We were looking for a publishing feature where there would be some required oversight.
  • We have really enjoyed the AI Tool of Wizardshot as it has helped reduce the time spent writing articles.
  • The analytic dashboard to see who has contributed what and which articles are the most clicked on is wonderful
Read full review
Cons
Atlassian
  • UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
  • Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
  • Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
Read full review
Helpjuice
  • Article feedback disappears when resolved, would like to see a integration with Jira which we now use to track feedback changes.
  • Analytics for the AI search would be appreciated. Currently we have no idea how many people are actually using this feature.
  • A way to train the AI search bot. Currently there is no way to up/down vote answers or indicate how accurate or helpful an answer is.
Read full review
Likelihood to Renew
Atlassian
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Read full review
Helpjuice
No answers on this topic
Usability
Atlassian
Great for organizing knowledge in a hierarchical format. Seamless for engineering and product teams managing software development. Helps in formatting pages effectively, reducing manual work. Tracks changes well and allows for easy rollbacks. Granular controls for who can view/edit pages. Search function is not great which needs improvement. Hire some google engineers
Read full review
Helpjuice
HelpJuice is really amazing as a starter knowledge base vendor. They have great customer service and the ability to customize your website is endless. However, it is difficult to scale up.
Read full review
Reliability and Availability
Atlassian
I do not recall having outages or applications error so far, very reliable and available.
Read full review
Helpjuice
No answers on this topic
Performance
Atlassian
We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
Read full review
Helpjuice
No answers on this topic
Support Rating
Atlassian
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Read full review
Helpjuice
No answers on this topic
Implementation Rating
Atlassian
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Read full review
Helpjuice
No answers on this topic
Alternatives Considered
Atlassian
We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
Read full review
Helpjuice
Prior to using Helpjuice, I was using Microsoft Publisher to create all the training materials and manuals for multiple divisions within my company. It was awful. It would lag whenever I opened larger manuals, it operated like software from the late 90s, it was not intuitive, from a design perspective, and after migrating to a MacBook Pro as my work computer, I discovered that the program was NEVER created for Mac OS, requiring me to run Windows on my MacBook whenever I had to update any procedures that hadn’t yet migrated to Helpjuice. What a nightmare.
Read full review
Scalability
Atlassian
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Read full review
Helpjuice
No answers on this topic
Return on Investment
Atlassian
  • The AI feature which lets me find relevant documents while reading one document is really beneficial.
  • Centralising of knowledge systems is one of the key differentiators for large organisations.
  • As long as folks keep using Google Docs and Atlassian Confluence, there is going to be a challenge in building a continuum.
Read full review
Helpjuice
  • As I mentioned, my productivity in terms of working around issues, asking for help, etc. is greatly reduced on a DAILY basis.
  • I spend as much time finding bugs and filing tickets as I do writing content, and this was especially true at the beginning.
  • The Doc Center looks nice, so you'd never know the pain behind it.
Read full review
ScreenShots

Helpjuice Screenshots

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