What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
849 Ratings
28 Ratings

Confluence

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
849 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Likelihood to Recommend

Confluence

Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
No photo available

IT Glue

IT Glue is well suited to any size managed service provider that requires a secure central knowledge base. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Shaun Joubert profile photo

Feature Rating Comparison

Project Management

Confluence
7.4
IT Glue
Task Management
Confluence
7.3
IT Glue
Gantt Charts
Confluence
7.5
IT Glue
Scheduling
Confluence
7.0
IT Glue
Workflow Automation
Confluence
7.7
IT Glue
Mobile Access
Confluence
7.5
IT Glue
Search
Confluence
7.3
IT Glue
Visual planning tools
Confluence
7.6
IT Glue

Communication

Confluence
7.8
IT Glue
Chat
Confluence
6.4
IT Glue
Notifications
Confluence
8.1
IT Glue
Discussions
Confluence
8.2
IT Glue
Surveys
Confluence
7.1
IT Glue
Internal knowledgebase
Confluence
9.0
IT Glue
Integrates with GoToMeeting
Confluence
6.0
IT Glue
Integrates with Gmail and Google Hangouts
Confluence
8.6
IT Glue
Integrates with Outlook
Confluence
9.2
IT Glue

File Sharing & Management

Confluence
8.2
IT Glue
Versioning
Confluence
9.1
IT Glue
Video files
Confluence
7.3
IT Glue
Audio files
Confluence
8.2
IT Glue
Document collaboration
Confluence
8.4
IT Glue
Access control
Confluence
8.5
IT Glue
Advanced security features
Confluence
8.3
IT Glue
Integrates with Google Drive
Confluence
7.2
IT Glue
Device sync
Confluence
8.6
IT Glue

Pros

Confluence

  • Editing of pages on demand, without hassle
  • Whole text editor, so you don't need to create things on Office and paste on Confluence
  • Integration with JIRA SD and Trello
  • Atlassian support is amazing!
No photo available

IT Glue

  • It works consistently
  • They are innovating regularly
  • Good consolidation of information
William Pote profile photo

Cons

Confluence

  • Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
  • Posting on Atlassian can also take more time than expected due to the plethora of options available.
  • Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.
Alexandria Alvarez Gerbasi profile photo

IT Glue

  • Sync process takes a LONG time, especially for the in-house version.
  • Embedded vs Standard passwords can get tricky to manage.
Rob Rotundo profile photo

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA profile photo

IT Glue

No score
No answers yet
No answers on this topic

Usability

Confluence

Confluence 8.5
Based on 9 answers
Easy to learn and easily accepted by most users I have seen. Thanks to notifications and rules and constraints, once the solution is set up, the users get used to working with it. The quality of documents shared among them is much higher, compared to sending messages, Word documents or mail-attachments, etc.
Viktor Mulac profile photo

IT Glue

IT Glue 8.7
Based on 6 answers
IT Glue is very user-friendly and allows the team to onboard quickly. It does require some training, but it's honestly pretty straightforward.
William Pote profile photo

Reliability and Availability

Confluence

Confluence 10.0
Based on 2 answers
It is always on, always ready. It is very adaptable and reliable.
No photo available

IT Glue

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 9.7
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo profile photo

IT Glue

IT Glue 9.0
Based on 6 answers
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Dale Bradford profile photo

Support

Confluence

Confluence 9.0
Based on 5 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer profile photo

IT Glue

No score
No answers yet
No answers on this topic

Implementation

Confluence

Confluence 9.0
Based on 1 answer
Great process overall
No photo available

IT Glue

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.
Brian Taylor profile photo

IT Glue

This is the only true "documentation only" product I have used, but it is the industry standard.
Derek Schroeder profile photo

Scalability

Confluence

Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
No photo available

IT Glue

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Confluence has greatly improved our internal processes for projects and planning. We used to be a culture that emailed word docs back and forth, or just stored them in a common network area before Confluence (the stone age I know!). We're more efficient due to this now.
  • We've used Confluence to create more of an importance on detailed documentation and notes on our environment (servers, applications, etc.). The amount of valuable documentation that we have is orders of magnitude more than we had pre-Confluence.
Paul Chauvet profile photo

IT Glue

  • IT Glue is a great investment. It is cost-effective and links with an existing ticketing system or RMM. You can import your existing configurations as well as servers and workstations.
  • Aside from several very minor complaints, there is absolutely no reason NOT to do IT Glue.
Derek Schroeder profile photo

Screenshots

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

Confluence
Additional Pricing Details

IT Glue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$495

IT Glue Editions & Modules

IT Glue
Edition
Basic
$191
Select
$291
Enterprise
$391
1. per user
Additional Pricing Details

Add comparison