Confluence vs IT Glue | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 849 reviews and ratings

Score 9 out of 10

Based on 28 reviews and ratings

Feature Rating Comparison

Confluence

7.4

IT Glue

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Task Management

7.3

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Gantt Charts

7.5

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Scheduling

7.0

—

Workflow Automation

7.7

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Mobile Access

7.5

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Search

7.3

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Visual planning tools

7.6

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Confluence

7.8

IT Glue

—

Chat

6.4

—

Notifications

8.1

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Discussions

8.2

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Surveys

7.1

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Internal knowledgebase

9.0

—

Integrates with GoToMeeting

6.0

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Integrates with Gmail and Google Hangouts

8.6

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Integrates with Outlook

9.2

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Confluence

8.2

IT Glue

—

Versioning

9.1

—

Video files

7.3

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Audio files

8.2

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Document collaboration

8.4

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Access control

8.5

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Advanced security features

8.3

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Integrates with Google Drive

7.2

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Device sync

8.6

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Pros

Editing of pages on demand, without hassle
Whole text editor, so you don't need to create things on Office and paste on Confluence
Integration with JIRA SD and Trello
Atlassian support is amazing!

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Verified User

Analyst in Information Technology

Computer Software Company, 10,001+ employees

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It works consistently
They are innovating regularly
Good consolidation of information

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CEO

eTop Technology, Inc.Computer & Network Security, 1-10 employees

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Cons

Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
Posting on Atlassian can also take more time than expected due to the plethora of options available.
Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.

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Alexandria Alvarez Gerbasi

Chief Administrative Officer

OVS Group LLCOil & Energy, 51-200 employees

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Sync process takes a LONG time, especially for the in-house version.
Embedded vs Standard passwords can get tricky to manage.

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Service Manager

Professional Computer AssociatesInformation Technology and Services, 11-50 employees

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Likelihood to Renew

Confluence 10.0

Based on 15 answers

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

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Charles Thomasset, MBA

Director, Project/Process Management

Lehigh UniversityHigher Education, 1001-5000 employees

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No score

No answers yet

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Usability

Confluence 8.5

Based on 9 answers

Easy to learn and easily accepted by most users I have seen. Thanks to notifications and rules and constraints, once the solution is set up, the users get used to working with it. The quality of documents shared among them is much higher, compared to sending messages, Word documents or mail-attachments, etc.

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Advisor

A.T. KearneyManagement Consulting, 1001-5000 employees

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IT Glue 8.7

Based on 6 answers

IT Glue is very user-friendly and allows the team to onboard quickly. It does require some training, but it's honestly pretty straightforward.

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CEO

eTop Technology, Inc.Computer & Network Security, 1-10 employees

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Reliability and Availability

Confluence 10.0

Based on 2 answers

It is always on, always ready. It is very adaptable and reliable.

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

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No score

No answers yet

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Performance

Confluence 9.7

Based on 4 answers

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.

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Senior Firmware Engineer

Spirent CommunicationsTelecommunications, 1001-5000 employees

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IT Glue 9.0

Based on 6 answers

Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.

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Network Administrator

Leap Managed ITInformation Technology and Services, 11-50 employees

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Support

Confluence 9.0

Based on 5 answers

I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.

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Systems Engineer

Cold Spring Harbor LaboratoryResearch, 501-1000 employees

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No score

No answers yet

No answers on this topic

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Implementation

Confluence 9.0

Based on 1 answer

Great process overall

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

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No score

No answers yet

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Alternatives Considered

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.

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Systems Engineer

Synectics for Management Decisions, IncInformation Technology and Services, 51-200 employees

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This is the only true "documentation only" product I have used, but it is the industry standard.

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Derek Schroeder

Service Manager

Kloud9Information Technology and Services, 11-50 employees

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Scalability

Confluence 10.0

Based on 1 answer

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Return on Investment

Confluence has greatly improved our internal processes for projects and planning. We used to be a culture that emailed word docs back and forth, or just stored them in a common network area before Confluence (the stone age I know!). We're more efficient due to this now.
We've used Confluence to create more of an importance on detailed documentation and notes on our environment (servers, applications, etc.). The amount of valuable documentation that we have is orders of magnitude more than we had pre-Confluence.

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Information Security Officer

SUNY New PaltzHigher Education, 1001-5000 employees

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IT Glue is a great investment. It is cost-effective and links with an existing ticketing system or RMM. You can import your existing configurations as well as servers and workstations.
Aside from several very minor complaints, there is absolutely no reason NOT to do IT Glue.

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Derek Schroeder

Service Manager

Kloud9Information Technology and Services, 11-50 employees

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Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Confluence Editions & Modules

Confluence

—

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

$495

IT Glue Editions & Modules

IT Glue

Edition

Basic

$191

Select

$291

Enterprise

$391

1. per user

Additional Pricing Details

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Rating Summary

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