TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Confluence

    Score8.2 out of 10
    N/AConfluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

    $6.40

    per month per user

    Ooma Office

    Score6.5 out of 10
    N/AFor businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…

    $9.95

    per month

    Pricing
    ConfluenceOoma Office
    Editions & Modules
    Free
    $0
    Free for 10 Users
    Standard
    $6.40
    per month per user
    Premium
    $12.30
    per month per user
    Data Center
    220,000.00
    40,001+ Users - Annually
    Enterprise
    Contact Sales
    Local Phone Number
    $9.95
    per month
    Toll Free Number
    $9.95
    per month
    Toll Free Calling Plan
    $15.00
    per month
    Base Price
    $19.95
    per month
    User Extension
    $19.95
    per month
    Pro
    $24.95
    per month
    Ooma Linx
    $49.99
    per month
    Ooma Wireless Adapter
    $49.99
    per month
    Ooma DP1 Desk Phone
    $89.99
    per month
    Expansion Base Station
    $99.99
    per month
    Yealink IP Phones
    $99.99
    per month
    Cisco IP Phones
    $109.99
    per month
    Yealink Conference IP Phones
    $399.99
    per month
    Conference Bridge
    Free
    Ring Groups
    Free
    Virtual Receptionist
    Free
    Number Porting
    Free
    Offerings
    Pricing Offerings
    ConfluenceOoma Office
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$19.95 per user/month
    Additional DetailsPrices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.
    More Pricing Information
    Community Pulse
    ConfluenceOoma Office
    Considered Both Products
    Atlassian
    No answer on this topic
    Ooma, Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    97 Answers
    96%
    Would buy again
    73 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    87 Answers
    99%
    Delivers good value for the price
    74 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    100 Answers
    100%
    Happy with the feature set
    76 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    45 Answers
    97%
    Lived up to sales and marketing promises
    72 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    54 Answers
    92%
    Implementation went as expected
    69 Answers
    Features
    ConfluenceOoma Office
    Project Management
    Comparison of Project Management features of Atlassian Confluence and Ooma Office
    Feature
    Atlassian Confluence
    7.1
    158 Ratings
    9% below category average
    Ooma Office
    -
    Ratings
    Task Management7.2127 Ratings00 Ratings
    Gantt Charts7.912 Ratings00 Ratings
    Scheduling7.221 Ratings00 Ratings
    Workflow Automation6.591 Ratings00 Ratings
    Mobile Access6.9118 Ratings00 Ratings
    Search7.0157 Ratings00 Ratings
    Visual planning tools7.2127 Ratings00 Ratings
    Communication
    Comparison of Communication features of Atlassian Confluence and Ooma Office
    Feature
    Atlassian Confluence
    7.9
    158 Ratings
    1% below category average
    Ooma Office
    -
    Ratings
    Chat6.415 Ratings00 Ratings
    Notifications8.2156 Ratings00 Ratings
    Discussions7.9149 Ratings00 Ratings
    Surveys7.015 Ratings00 Ratings
    Internal knowledgebase9.0150 Ratings00 Ratings
    Integrates with GoToMeeting6.03 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings
    Integrates with Outlook9.610 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Atlassian Confluence and Ooma Office
    Feature
    Atlassian Confluence
    7.7
    157 Ratings
    4% below category average
    Ooma Office
    -
    Ratings
    Versioning8.2137 Ratings00 Ratings
    Video files6.9105 Ratings00 Ratings
    Audio files6.997 Ratings00 Ratings
    Document collaboration8.4153 Ratings00 Ratings
    Access control8.7148 Ratings00 Ratings
    Advanced security features8.3115 Ratings00 Ratings
    Integrates with Google Drive5.947 Ratings00 Ratings
    Device sync8.486 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Atlassian Confluence and Ooma Office
    Feature
    Atlassian Confluence
    -
    Ratings
    Ooma Office
    8.0
    53 Ratings
    1% above category average
    Hosted PBX00 Ratings9.527 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings8.533 Ratings
    Directory of employee names00 Ratings5.947 Ratings
    Call Management
    Comparison of Call Management features of Atlassian Confluence and Ooma Office
    Feature
    Atlassian Confluence
    -
    Ratings
    Ooma Office
    6.1
    73 Ratings
    30% below category average
    Answering rules00 Ratings5.564 Ratings
    Call recording00 Ratings6.449 Ratings
    Call park00 Ratings6.046 Ratings
    Call screening00 Ratings6.255 Ratings
    Message alerts00 Ratings6.563 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Atlassian Confluence and Ooma Office
    Feature
    Atlassian Confluence
    -
    Ratings
    Ooma Office
    4.3
    46 Ratings
    59% below category average
    Audio conferencing00 Ratings4.346 Ratings
    Mobile apps
    Comparison of Mobile apps features of Atlassian Confluence and Ooma Office
    Feature
    Atlassian Confluence
    -
    Ratings
    Ooma Office
    7.5
    73 Ratings
    5% below category average
    Mobile app for iOS00 Ratings6.559 Ratings
    Mobile app for Android00 Ratings8.544 Ratings
    Best Alternatives
    ConfluenceOoma Office
    Small Businesses
    Flock
    Score9.5 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConfluenceOoma Office
    Likelihood to Recommend
    8.3
    (174 ratings)
    6.4
    (76 ratings)
    Likelihood to Renew
    9.5
    (22 ratings)
    9.1
    (2 ratings)
    Usability
    8.1
    (63 ratings)
    6.8
    (16 ratings)
    Availability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    5.4
    (25 ratings)
    8.1
    (31 ratings)
    Implementation Rating
    8.8
    (4 ratings)
    8.0
    (1 ratings)
    Configurability
    6.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (4 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ConfluenceOoma Office
    Likelihood to Recommend
    Atlassian
    It is well suited due to the below reasons 1. Easy collaboration between teams 2. Strong integration with other applications 3. Centralized documentation among teams and within the organisation 4. Project planning and report sharing 5. Employee onboarding is easier and maintain HR policies very well. Less appropriate in below scenarios When this is being used as a main tool for communication rather than its purpose of collaboration.
    Incentivized
    Read full review
    Ooma, Inc.
    We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
    Incentivized
    Read full review
    Pros
    Atlassian
    • Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
    • Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
    • Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
    Incentivized
    Read full review
    Ooma, Inc.
    • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
    • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
    • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
    • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
    Read full review
    Cons
    Atlassian
    • UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
    • Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
    • Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
    Incentivized
    Read full review
    Ooma, Inc.
    • Cell phone app could be a little easier to use.
    • Ooma Desktop needs some tweaking to make it more user friendly.
    • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review
    Ooma, Inc.
    We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
    Read full review
    Usability
    Atlassian
    Atlassian Confluence is a great tool for project management, especially for internal documentation. It has a minimum governance requirement to use its full power. Also, it is a little pricy to unlock its full power as well, so it is not recommended for companies with a low budget in my opinion.
    Incentivized
    Read full review
    Ooma, Inc.
    Ooma has helped us make better use of our phones and given us many more capabilities than our previous service. The mobile app has provided an excellent connection and quality. Its integration with the cellular phone app and contacts makes it a breeze to use. Emailed recordings of voicemails are very helpful for both receiving messages and allowing us to archive them. It has also saved us a significant amount of money and provided us with a more capable and reliable system all at once.
    Incentivized
    Read full review
    Reliability and Availability
    Atlassian
    I do not recall having outages or applications error so far, very reliable and available.
    Incentivized
    Read full review
    Ooma, Inc.
    No answers on this topic
    Performance
    Atlassian
    We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
    Incentivized
    Read full review
    Ooma, Inc.
    No answers on this topic
    Support Rating
    Atlassian
    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Incentivized
    Read full review
    Ooma, Inc.
    Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
    Incentivized
    Read full review
    Implementation Rating
    Atlassian
    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Incentivized
    Read full review
    Ooma, Inc.
    Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
    Read full review
    Alternatives Considered
    Atlassian
    We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
    Incentivized
    Read full review
    Ooma, Inc.
    We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
    Incentivized
    Read full review
    Scalability
    Atlassian
    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Incentivized
    Read full review
    Ooma, Inc.
    No answers on this topic
    Return on Investment
    Atlassian
    • We totally rely on this tool since a decade now and despite being so much transition in our company it has served us well in those transitions
    • Many times, during security audits we are asked to showcase our readiness for various compliance points and confluence helps us a lot in maintaining that
    • Talking about Confluence in front of clients and customers gives us an upper hand that we are up to date with latest trend and technologies and tools for our RnD planning and management
    Incentivized
    Read full review
    Ooma, Inc.
    • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
    • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
    Read full review
    ScreenShots

    Ooma Office Screenshots

    Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal