What users are saying about
Confluence
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Top Rated
1662 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 1662 reviews and ratings
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 46 reviews and ratings
Feature Set Ratings
- Atlassian Confluence ranks higher in 1 feature set: Project Management
Project Management

7.5
Confluence
75%

7.3
OpenAir PSA
73%
OpenAir PSA ranks higher in 12/16 features
OpenAir PSA ranks higher in 12/16 features
Task Management

7.7
77%
83 Ratings

8.0
80%
15 Ratings
Gantt Charts

7.9
79%
12 Ratings

8.0
80%
9 Ratings
Scheduling

7.2
72%
21 Ratings

6.0
60%
12 Ratings
Workflow Automation

8.0
80%
55 Ratings

6.0
60%
9 Ratings
Mobile Access

6.8
68%
80 Ratings

7.5
75%
12 Ratings
Search

7.8
78%
103 Ratings

N/A
0 Ratings
Visual planning tools

7.4
74%
82 Ratings

N/A
0 Ratings
Resource Management

N/A
0 Ratings

7.5
75%
15 Ratings
Team Collaboration

N/A
0 Ratings

8.0
80%
12 Ratings
Support for Agile Methodology

N/A
0 Ratings

6.0
60%
7 Ratings
Support for Waterfall Methodology

N/A
0 Ratings

7.0
70%
8 Ratings
Document Management

N/A
0 Ratings

8.5
85%
6 Ratings
Email integration

N/A
0 Ratings

6.9
69%
9 Ratings
Timesheet Tracking

N/A
0 Ratings

7.0
70%
14 Ratings
Change request and Case Management

N/A
0 Ratings

8.0
80%
10 Ratings
Budget and Expense Management

N/A
0 Ratings

7.5
75%
14 Ratings
Communication

8.0
Confluence
80%

OpenAir PSA
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Chat

6.4
64%
15 Ratings

N/A
0 Ratings
Notifications

8.6
86%
103 Ratings

N/A
0 Ratings
Discussions

8.0
80%
97 Ratings

N/A
0 Ratings
Surveys

7.0
70%
15 Ratings

N/A
0 Ratings
Internal knowledgebase

9.3
93%
97 Ratings

N/A
0 Ratings
Integrates with GoToMeeting

6.0
60%
3 Ratings

N/A
0 Ratings
Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings

N/A
0 Ratings
Integrates with Outlook

9.6
96%
10 Ratings

N/A
0 Ratings
File Sharing & Management

8.3
Confluence
83%

OpenAir PSA
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Versioning

8.6
86%
89 Ratings

N/A
0 Ratings
Video files

7.7
77%
66 Ratings

N/A
0 Ratings
Audio files

8.0
80%
60 Ratings

N/A
0 Ratings
Document collaboration

8.5
85%
100 Ratings

N/A
0 Ratings
Access control

8.8
88%
98 Ratings

N/A
0 Ratings
Advanced security features

8.6
86%
74 Ratings

N/A
0 Ratings
Integrates with Google Drive

7.9
79%
47 Ratings

N/A
0 Ratings
Device sync

8.1
81%
46 Ratings

N/A
0 Ratings
Professional Services Automation

Confluence
Feature Set Not Supported
N/A

8.6
OpenAir PSA
86%
OpenAir PSA ranks higher in 4/4 features
OpenAir PSA ranks higher in 4/4 features
Quotes/estimates

N/A
0 Ratings

8.0
80%
5 Ratings
Invoicing

N/A
0 Ratings

9.0
90%
7 Ratings
Project & financial reporting

N/A
0 Ratings

8.5
85%
9 Ratings
Integration with accounting software

N/A
0 Ratings

9.0
90%
7 Ratings
Attribute Ratings
- Atlassian Confluence is rated higher in 2 areas: Likelihood to Renew, Support Rating
- OpenAir PSA is rated higher in 6 areas: Likelihood to Recommend, Usability, Availability, Performance, Implementation Rating, Product Scalability
Likelihood to Recommend

8.3
Confluence
83%
122 Ratings

8.5
OpenAir PSA
85%
20 Ratings
Likelihood to Renew

9.7
Confluence
97%
19 Ratings

8.2
OpenAir PSA
82%
7 Ratings
Usability

8.3
Confluence
83%
12 Ratings

9.4
OpenAir PSA
94%
4 Ratings
Availability

9.0
Confluence
90%
5 Ratings

10.0
OpenAir PSA
100%
6 Ratings
Performance

8.0
Confluence
80%
9 Ratings

9.0
OpenAir PSA
90%
6 Ratings
Support Rating

6.4
Confluence
64%
45 Ratings

5.5
OpenAir PSA
55%
12 Ratings
In-Person Training

Confluence
N/A
0 Ratings

10.0
OpenAir PSA
100%
2 Ratings
Implementation Rating

8.4
Confluence
84%
6 Ratings

10.0
OpenAir PSA
100%
4 Ratings
Product Scalability

8.0
Confluence
80%
2 Ratings

10.0
OpenAir PSA
100%
2 Ratings
Likelihood to Recommend
Confluence
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Sr. Engineer
GreyOrangeInformation Technology & Services, 1001-5000 employees
OpenAir PSA
This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product

Verified User
Manager in Information Technology
Information Technology and Services Company, 201-500 employeesPros
Confluence
- QUICK How-to Guides that can be generated and share instantly
- One can subscribe to the pages and spaces and receive updates in the feed on their home page
- Automatic Email notifications of new updates in the Confluence area
- The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Software Integration Tester
WirecardFinancial Services, 501-1000 employees
OpenAir PSA
- Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
- Tasks are easily designed to automate processes in your business workflow.
- OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 51-200 employeesCons
Confluence
- Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
- An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
- Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Senior System Engineer
Wipro LimitedInformation Technology & Services, 10,001+ employees
OpenAir PSA
- Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
- Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
- During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
- OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.

Verified User
Manager in Professional Services
Information Technology and Services Company, 10,001+ employeesPricing Details
Confluence
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per month
Confluence Editions & Modules
On-premise Edition
Server | 10.001 |
---|---|
Server | 2700.002 |
Server | 5300.003 |
Server | 10,200.004 |
Server | 19,800.005 |
Server | 30,000.006 |
Server | 45,000.007 |
Server | 90,000.008 |
Server | 150,000.009 |
Data Center | 15,000.0010 |
Data Center | 30,000.0011 |
Data Center | 52,000.0012 |
Data Center | 79,200.0013 |
Data Center | 105,600.0014 |
Data Center | 132,000.0015 |
Data Center | 143,000.0016 |
Data Center | 154,000.0017 |
Data Center | 165,000.0018 |
Data Center | 176,000.0019 |
Data Center | 187,000.0020 |
Data Center | 198,000.0021 |
Data Center | 209,000.0022 |
Data Center | 220,000.0023 |
- 10 Users - Perpetual License
- 25 Users - Perpetual License
- 50 Users - Perpetual License
- 100 Users - Perpetual License
- 250 Users - Perpetual License
- 500 Users - Perpetual License
- 2,000 Users - Perpetual License
- 10,000 Users - Perpetual License
- 10,001+ Users - Perpetual License
- 500 Users - Annually
- 1,000 Users - Annually
- 2,000 Users - Annually
- 3,000 Users - Annually
- 4,000 Users - Annually
- 5,000 Users - Annually
- 10,000 Users - Annually
- 15,000 Users - Annually
- 20,000 Users - Annually
- 25,000 Users - Annually
- 30,000 Users - Annually
- 35,000 Users - Annually
- 40,000 Users - Annually
- 40,001+ Users - Annually
SaaS Edition
Free | 0.001 |
---|---|
Standard | 5.002 |
Premium | 10.002 |
Enterprise | Contact Sales |
- Free for 10 Users
- Per User Per Month
- none
Additional Pricing Details
—OpenAir PSA
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—OpenAir PSA Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Confluence
Confluence 9.7
Based on 19 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Director, Project/Process Management
Lehigh UniversityHigher Education, 1001-5000 employees
OpenAir PSA
OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.
Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.
OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.
OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems

Verified User
Director in Professional Services
Computer Software Company, 5001-10,000 employeesUsability
Confluence
Confluence 8.3
Based on 12 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesOpenAir PSA
OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 51-200 employeesReliability and Availability
Confluence
Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Senior R&D Eng. Technologist
Trilliant IncTelecommunications, 201-500 employees
OpenAir PSA
OpenAir PSA 10.0
Based on 6 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesPerformance
Confluence
Confluence 8.0
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Senior Firmware Engineer
Spirent CommunicationsTelecommunications, 1001-5000 employees
OpenAir PSA
OpenAir PSA 9.0
Based on 6 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesSupport Rating
Confluence
Confluence 6.4
Based on 45 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesOpenAir PSA
OpenAir PSA 5.5
Based on 12 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Senior Manager Business Operations
MedalliaComputer Software, 1001-5000 employees
In-Person Training
Confluence
No score
No answers yet
No answers on this topic
OpenAir PSA
OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesOnline Training
Confluence
No answers on this topic
OpenAir PSA
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them

Verified User
Director in Professional Services
Computer Software Company, 5001-10,000 employeesImplementation Rating
Confluence
Confluence 8.4
Based on 6 answers
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Chief Innovation Officer
Versatile CreditFinancial Services, 11-50 employees
OpenAir PSA
OpenAir PSA 10.0
Based on 4 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that

Verified User
Director in Professional Services
Computer Software Company, 5001-10,000 employeesAlternatives Considered
Confluence
I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
Senior Web Team Lead
AlithyaComputer Games, 10,001+ employees
OpenAir PSA
OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
Project Administrator
Kermodei Construction Company Ltd.Construction, 11-50 employees
Scalability
Confluence
Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesOpenAir PSA
OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesReturn on Investment
Confluence
- We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
- While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
- However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Manager, Information Technology
Engineering InnovationIndustrial Automation, 51-200 employees
OpenAir PSA
- It covers our requirements for time tracking and project/resource management better than the previous solution we used.
- Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
- It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
Senior Software Development Manager
eSiliconSemiconductors, 501-1000 employees