What users are saying about
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Top Rated
1149 Ratings
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Top Rated
503 Ratings

Confluence

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Top Rated
1149 Ratings
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Score 8.1 out of 100

Zoho CRM

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Top Rated
503 Ratings
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Score 8 out of 100

Likelihood to Recommend

Confluence

I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM has a very simple dashboard you will never get in trouble to find the right CRM
management tool. It is designed in such a way the all the information related
to current and previous sales will be in front of you, by which you can further
take better progressive steps. Zoho
CRM has affected the progress of my organization, its smooth operation and intuitive interface is very easy to get started, no complex steps are involved in
its installation.
Rebecca Davies | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.7
Zoho CRM
Task Management
Confluence
7.9
Zoho CRM
Gantt Charts
Confluence
7.9
Zoho CRM
Scheduling
Confluence
7.2
Zoho CRM
Workflow Automation
Confluence
7.9
Zoho CRM
Mobile Access
Confluence
7.2
Zoho CRM
Search
Confluence
7.8
Zoho CRM
Visual planning tools
Confluence
7.8
Zoho CRM

Communication

Confluence
8.0
Zoho CRM
Chat
Confluence
6.4
Zoho CRM
Notifications
Confluence
8.8
Zoho CRM
Discussions
Confluence
8.0
Zoho CRM
Surveys
Confluence
7.0
Zoho CRM
Internal knowledgebase
Confluence
8.9
Zoho CRM
Integrates with GoToMeeting
Confluence
6.0
Zoho CRM
Integrates with Gmail and Google Hangouts
Confluence
9.3
Zoho CRM
Integrates with Outlook
Confluence
9.6
Zoho CRM

File Sharing & Management

Confluence
8.1
Zoho CRM
Versioning
Confluence
8.7
Zoho CRM
Video files
Confluence
7.6
Zoho CRM
Audio files
Confluence
7.7
Zoho CRM
Document collaboration
Confluence
8.6
Zoho CRM
Access control
Confluence
8.7
Zoho CRM
Advanced security features
Confluence
8.3
Zoho CRM
Integrates with Google Drive
Confluence
7.8
Zoho CRM
Device sync
Confluence
7.4
Zoho CRM

Sales Force Automation

Confluence
Zoho CRM
7.7
Customer data management / contact management
Confluence
Zoho CRM
8.1
Workflow management
Confluence
Zoho CRM
7.8
Territory management
Confluence
Zoho CRM
7.2
Opportunity management
Confluence
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Confluence
Zoho CRM
7.4
Contract management
Confluence
Zoho CRM
7.5
Quote & order management
Confluence
Zoho CRM
7.5
Interaction tracking
Confluence
Zoho CRM
8.1
Channel / partner relationship management
Confluence
Zoho CRM
7.9

Customer Service & Support

Confluence
Zoho CRM
7.2
Case management
Confluence
Zoho CRM
7.4
Call center management
Confluence
Zoho CRM
6.9
Help desk management
Confluence
Zoho CRM
7.2

Marketing Automation

Confluence
Zoho CRM
8.5
Lead management
Confluence
Zoho CRM
8.7
Email marketing
Confluence
Zoho CRM
8.4

CRM Project Management

Confluence
Zoho CRM
7.8
Task management
Confluence
Zoho CRM
7.8
Billing and invoicing management
Confluence
Zoho CRM
7.6
Reporting
Confluence
Zoho CRM
8.1

CRM Reporting & Analytics

Confluence
Zoho CRM
7.7
Forecasting
Confluence
Zoho CRM
7.4
Pipeline visualization
Confluence
Zoho CRM
8.0
Customizable reports
Confluence
Zoho CRM
7.8

Customization

Confluence
Zoho CRM
7.7
Custom fields
Confluence
Zoho CRM
8.2
Custom objects
Confluence
Zoho CRM
7.6
Scripting environment
Confluence
Zoho CRM
7.9
API for custom integration
Confluence
Zoho CRM
7.3

Security

Confluence
Zoho CRM
8.3
Single sign-on capability
Confluence
Zoho CRM
8.2
Role-based user permissions
Confluence
Zoho CRM
8.4

Social CRM

Confluence
Zoho CRM
7.5
Social data
Confluence
Zoho CRM
7.4
Social engagement
Confluence
Zoho CRM
7.5

Integrations with 3rd-party Software

Confluence
Zoho CRM
7.2
Marketing automation
Confluence
Zoho CRM
7.6
Compensation management
Confluence
Zoho CRM
6.8

Platform

Confluence
Zoho CRM
7.1
Mobile access
Confluence
Zoho CRM
7.1

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM consists of UI which is highly user-friendly.
  • It is an excellent tool to manage clients and the company’s resources.
  • A thorough tool available at a very reasonable price.
  • It has wonderful on boarding features for managing sales and marketing.
Justin Jerry | TrustRadius Reviewer

Cons

Confluence

  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Anonymous | TrustRadius Reviewer

Zoho CRM

  • I would say some UI enhancements, although this feature is on it's way with the soon to be released canvas builder. This will allow us to create a homepage view within each module so our users get all the important info they need in a beautifully designed layout to optimize their time spent in Zoho CRM.
  • The integrations with Zoho social, or other social media tools. This may stem from my lack of effort to better utilize this existing feature
  • To be honest I really can't say much is missing from Zoho CRM. One last thing to add is that there are so many functionalities of Zoho CRM that configuring each to optimize our teams success is difficult. It's important to take advantage of the features that best reflect our companies internal processes.
Jon Porreca | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.5
Based on 18 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Confluence

Confluence 8.5
Based on 11 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.1
Based on 16 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 2 answers
No answer on this topic is available.

Performance

Confluence

Confluence 8.8
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 2 answers
No answer on this topic is available.

Support Rating

Confluence

Confluence 8.3
Based on 44 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.9
Based on 20 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

Online Training

Confluence

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 8.0
Based on 5 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Normand Whitehead | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 8 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Confluence

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.
Jeff Tillett | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Confluence has increased cross-departmental visibility into content, activities, and projects
  • Confluence has also increased collaboration across teams
  • The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Love it or leave it, a CRM is integral to sales operations. Zoho may not be the best, but it gets the job done.
  • When reps have consistently used it, sales and conversions have increased.
  • Great to have visibility across the organization and multiple tools without paying a fortune like some other CRMs
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$141
Professional$231
Enterprise$401
Ultimate$521
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.4
Zoho CRM
7.9

Likelihood to Renew

Confluence
9.5
Zoho CRM
7.6

Usability

Confluence
8.5
Zoho CRM
8.1

Reliability and Availability

Confluence
9.0
Zoho CRM
9.0

Performance

Confluence
8.8
Zoho CRM
9.0

Support Rating

Confluence
8.3
Zoho CRM
7.9

Online Training

Confluence
Zoho CRM
8.2

Implementation Rating

Confluence
8.0
Zoho CRM
8.0

Scalability

Confluence
8.0
Zoho CRM

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