Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
$6.40
per month per user
Zoho CRM
Score 8.4 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment.
The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs.
The product also has an integrated project management module.
$14
per month
Pricing
Atlassian Confluence
Zoho CRM
Editions & Modules
Free
$0
Free for 10 Users
Standard
$6.40
per month per user
Premium
$12.30
per month per user
Data Center
220,000.00
40,001+ Users - Annually
Enterprise
Contact Sales
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
Confluence
Zoho CRM
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
$14 /user/month
Additional Details
Prices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.
—
More Pricing Information
Community Pulse
Atlassian Confluence
Zoho CRM
Considered Both Products
Confluence
No answer on this topic
Zoho CRM
Verified User
Administrator
Chose Zoho CRM
I have not used any other CRM other than Zoho so I'm not the best person to compare it to another CRM but overall Zoho is highly customizable so it does allow you to build in functions that are very specific to your company's needs. It also allows you to create tasks and set up …
Features
Atlassian Confluence
Zoho CRM
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Confluence
7.0
157 Ratings
9% below category average
Zoho CRM
-
Ratings
Task Management
7.1125 Ratings
00 Ratings
Gantt Charts
7.912 Ratings
00 Ratings
Scheduling
7.221 Ratings
00 Ratings
Workflow Automation
6.289 Ratings
00 Ratings
Mobile Access
6.8116 Ratings
00 Ratings
Search
6.8155 Ratings
00 Ratings
Visual planning tools
7.2126 Ratings
00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Atlassian Confluence
7.9
157 Ratings
0% below category average
Zoho CRM
-
Ratings
Chat
6.415 Ratings
00 Ratings
Notifications
8.2154 Ratings
00 Ratings
Discussions
7.6147 Ratings
00 Ratings
Surveys
7.015 Ratings
00 Ratings
Internal knowledgebase
9.0148 Ratings
00 Ratings
Integrates with GoToMeeting
6.03 Ratings
00 Ratings
Integrates with Gmail and Google Hangouts
9.37 Ratings
00 Ratings
Integrates with Outlook
9.610 Ratings
00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Atlassian Confluence
7.7
156 Ratings
3% below category average
Zoho CRM
-
Ratings
Versioning
8.1135 Ratings
00 Ratings
Video files
6.8104 Ratings
00 Ratings
Audio files
6.896 Ratings
00 Ratings
Document collaboration
8.3151 Ratings
00 Ratings
Access control
8.6146 Ratings
00 Ratings
Advanced security features
8.3113 Ratings
00 Ratings
Integrates with Google Drive
5.947 Ratings
00 Ratings
Device sync
8.384 Ratings
00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Atlassian Confluence
-
Ratings
Zoho CRM
8.1
288 Ratings
4% above category average
Customer data management / contact management
00 Ratings
8.4279 Ratings
Workflow management
00 Ratings
8.1266 Ratings
Territory management
00 Ratings
8.1196 Ratings
Opportunity management
00 Ratings
8.4253 Ratings
Integration with email client (e.g., Outlook or Gmail)
00 Ratings
8.0248 Ratings
Contract management
00 Ratings
8.2203 Ratings
Quote & order management
00 Ratings
7.9203 Ratings
Interaction tracking
00 Ratings
7.8249 Ratings
Channel / partner relationship management
00 Ratings
7.8192 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Atlassian Confluence
-
Ratings
Zoho CRM
7.8
221 Ratings
2% above category average
Case management
00 Ratings
8.0213 Ratings
Call center management
00 Ratings
7.4172 Ratings
Help desk management
00 Ratings
8.1189 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Atlassian Confluence
-
Ratings
Zoho CRM
8.1
266 Ratings
5% above category average
Lead management
00 Ratings
8.2261 Ratings
Email marketing
00 Ratings
8.1219 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Atlassian Confluence
-
Ratings
Zoho CRM
8.2
263 Ratings
7% above category average
Task management
00 Ratings
8.3248 Ratings
Billing and invoicing management
00 Ratings
8.0180 Ratings
Reporting
00 Ratings
8.2242 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Atlassian Confluence
-
Ratings
Zoho CRM
8.1
258 Ratings
7% above category average
Forecasting
00 Ratings
8.0216 Ratings
Pipeline visualization
00 Ratings
8.0235 Ratings
Customizable reports
00 Ratings
8.3249 Ratings
Customization
Comparison of Customization features of Product A and Product B
Atlassian Confluence
-
Ratings
Zoho CRM
7.9
277 Ratings
3% above category average
Custom fields
00 Ratings
8.3275 Ratings
Custom objects
00 Ratings
7.9222 Ratings
Scripting environment
00 Ratings
7.5178 Ratings
API for custom integration
00 Ratings
8.0203 Ratings
Security
Comparison of Security features of Product A and Product B
Atlassian Confluence
-
Ratings
Zoho CRM
8.2
266 Ratings
2% below category average
Single sign-on capability
00 Ratings
8.2231 Ratings
Role-based user permissions
00 Ratings
8.1261 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Atlassian Confluence
-
Ratings
Zoho CRM
7.9
165 Ratings
7% above category average
Social data
00 Ratings
8.0164 Ratings
Social engagement
00 Ratings
7.9156 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Atlassian Confluence
-
Ratings
Zoho CRM
8.2
210 Ratings
10% above category average
Marketing automation
00 Ratings
8.4207 Ratings
Compensation management
00 Ratings
8.0138 Ratings
Platform
Comparison of Platform features of Product A and Product B
I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).
Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
Need some way to switch a field type without losing the pre-existing data.
The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
Frustrating that only 3 custom lookup fields are allowed per module in our license.
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
Great for organizing knowledge in a hierarchical format. Seamless for engineering and product teams managing software development. Helps in formatting pages effectively, reducing manual work. Tracks changes well and allows for easy rollbacks. Granular controls for who can view/edit pages. Search function is not great which needs improvement. Hire some google engineers
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.