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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Confluence

    Score8.2 out of 10
    N/AConfluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

    $6.40

    per month per user

    Zoom Phone

    Score7.4 out of 10
    N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    ConfluenceZoom Phone
    Editions & Modules
    Free
    $0
    Free for 10 Users
    Standard
    $6.40
    per month per user
    Premium
    $12.30
    per month per user
    Data Center
    220,000.00
    40,001+ Users - Annually
    Enterprise
    Contact Sales
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    ConfluenceZoom Phone
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPrices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Community Pulse
    ConfluenceZoom Phone
    Considered Both Products
    Atlassian
    No answer on this topic
    Zoom
    Chose Zoom Phone
    Zoom Phone was much easier to manage and use than Cisco. It also allowed us to get off premises and into the cloud. We chose Zoom to move into the future of phone systems.

    Zoom Phone/contact center was much easier to setup and use than TalkDesk. It was also quite a bit less …
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    97 Answers
    96%
    Would buy again
    49 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    87 Answers
    96%
    Delivers good value for the price
    45 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    100 Answers
    94%
    Happy with the feature set
    48 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    45 Answers
    89%
    Lived up to sales and marketing promises
    40 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    54 Answers
    92%
    Implementation went as expected
    44 Answers
    Features
    ConfluenceZoom Phone
    Project Management
    Comparison of Project Management features of Atlassian Confluence and Zoom Phone
    Feature
    Atlassian Confluence
    7.1
    158 Ratings
    8% below category average
    Zoom Phone
    -
    Ratings
    Task Management7.2127 Ratings00 Ratings
    Gantt Charts7.912 Ratings00 Ratings
    Scheduling7.221 Ratings00 Ratings
    Workflow Automation6.591 Ratings00 Ratings
    Mobile Access7.0118 Ratings00 Ratings
    Search7.0157 Ratings00 Ratings
    Visual planning tools7.2127 Ratings00 Ratings
    Communication
    Comparison of Communication features of Atlassian Confluence and Zoom Phone
    Feature
    Atlassian Confluence
    7.9
    158 Ratings
    1% below category average
    Zoom Phone
    -
    Ratings
    Chat6.415 Ratings00 Ratings
    Notifications8.2156 Ratings00 Ratings
    Discussions7.9149 Ratings00 Ratings
    Surveys7.015 Ratings00 Ratings
    Internal knowledgebase9.0150 Ratings00 Ratings
    Integrates with GoToMeeting6.03 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings
    Integrates with Outlook9.610 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Atlassian Confluence and Zoom Phone
    Feature
    Atlassian Confluence
    7.7
    157 Ratings
    4% below category average
    Zoom Phone
    -
    Ratings
    Versioning8.3137 Ratings00 Ratings
    Video files6.9105 Ratings00 Ratings
    Audio files6.997 Ratings00 Ratings
    Document collaboration8.4153 Ratings00 Ratings
    Access control8.7148 Ratings00 Ratings
    Advanced security features8.4115 Ratings00 Ratings
    Integrates with Google Drive5.947 Ratings00 Ratings
    Device sync8.486 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Atlassian Confluence and Zoom Phone
    Feature
    Atlassian Confluence
    -
    Ratings
    Zoom Phone
    8.4
    48 Ratings
    6% above category average
    Hosted PBX00 Ratings8.525 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings8.031 Ratings
    User templates00 Ratings8.019 Ratings
    Call reports00 Ratings9.023 Ratings
    Directory of employee names00 Ratings8.543 Ratings
    Call Management
    Comparison of Call Management features of Atlassian Confluence and Zoom Phone
    Feature
    Atlassian Confluence
    -
    Ratings
    Zoom Phone
    8.5
    47 Ratings
    3% above category average
    Answering rules00 Ratings8.544 Ratings
    Call recording00 Ratings8.145 Ratings
    Call park00 Ratings8.537 Ratings
    Call screening00 Ratings9.835 Ratings
    Message alerts00 Ratings8.542 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Atlassian Confluence and Zoom Phone
    Feature
    Atlassian Confluence
    -
    Ratings
    Zoom Phone
    9.3
    24 Ratings
    16% above category average
    Video conferencing00 Ratings9.223 Ratings
    Audio conferencing00 Ratings9.223 Ratings
    Video screen sharing00 Ratings9.423 Ratings
    Instant messaging00 Ratings9.419 Ratings
    Mobile apps
    Comparison of Mobile apps features of Atlassian Confluence and Zoom Phone
    Feature
    Atlassian Confluence
    -
    Ratings
    Zoom Phone
    8.5
    46 Ratings
    8% above category average
    Mobile app for iOS00 Ratings8.541 Ratings
    Mobile app for Android00 Ratings8.532 Ratings
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    ConfluenceZoom Phone
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    Flock
    Score9.5 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConfluenceZoom Phone
    Likelihood to Recommend
    8.3
    (174 ratings)
    6.1
    (51 ratings)
    Likelihood to Renew
    9.5
    (22 ratings)
    8.2
    (2 ratings)
    Usability
    8.1
    (63 ratings)
    7.9
    (4 ratings)
    Availability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    5.4
    (25 ratings)
    6.6
    (4 ratings)
    Implementation Rating
    8.8
    (4 ratings)
    -
    (0 ratings)
    Configurability
    6.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (4 ratings)
    8.2
    (1 ratings)
    Product Scalability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ConfluenceZoom Phone
    Likelihood to Recommend
    Atlassian
    It is well suited due to the below reasons 1. Easy collaboration between teams 2. Strong integration with other applications 3. Centralized documentation among teams and within the organisation 4. Project planning and report sharing 5. Employee onboarding is easier and maintain HR policies very well. Less appropriate in below scenarios When this is being used as a main tool for communication rather than its purpose of collaboration.
    Incentivized
    Read full review
    Zoom
    Zoom Workplace is ideal for any business looking for a communication/collaboration solution. This is more so for businesses with a hybrid workforce. It makes holding virtual meetings and collaboration sessions easy, and teams can participate seamlessly thanks to features such as Zoom Whiteboard, Zoom Teams chat, and Zoom Phone, among others. In a nutshell, Zoom Workplace makes teamwork and productivity easy.
    Incentivized
    Read full review
    Pros
    Atlassian
    • Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
    • Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
    • Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
    Incentivized
    Read full review
    Zoom
    • Having our Phone system all in onc place. Call, Text, Voicemail. with live transcript
    • Zoom Meeting AI companion - taking notes, creating action items, and summarizing the meetings then email immediately afterwards
    • Scheduler - being able to send links to team members or vendors to book a time that works best for them that is linked and synced to my calendar.
    Incentivized
    Read full review
    Cons
    Atlassian
    • UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
    • Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
    • Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
    Incentivized
    Read full review
    Zoom
    • The first time I ported a number and set up a outlying office, I had to keep going back in and correcting things. I feel like there could be more straightforward instructions on this, instead of having to go to multiple sections just to accomplish everything.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review
    Zoom
    Almost perfect. Transformed from just being on my mobile phone. The phone has moved from a ituility to a value driving service in the business. Nobody yet has an AI to help manage the system. Come on Zoom, seems an obvious AI use case.
    Read full review
    Usability
    Atlassian
    Atlassian Confluence is a great tool for project management, especially for internal documentation. It has a minimum governance requirement to use its full power. Also, it is a little pricy to unlock its full power as well, so it is not recommended for companies with a low budget in my opinion.
    Incentivized
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    Zoom
    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Incentivized
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    Reliability and Availability
    Atlassian
    I do not recall having outages or applications error so far, very reliable and available.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Performance
    Atlassian
    We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Support Rating
    Atlassian
    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Incentivized
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    Zoom
    I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
    Incentivized
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    Implementation Rating
    Atlassian
    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Incentivized
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    Zoom
    No answers on this topic
    Alternatives Considered
    Atlassian
    We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
    Incentivized
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    Zoom
    The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work.
    Incentivized
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    Scalability
    Atlassian
    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Incentivized
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    Zoom
    No answers on this topic
    Return on Investment
    Atlassian
    • We totally rely on this tool since a decade now and despite being so much transition in our company it has served us well in those transitions
    • Many times, during security audits we are asked to showcase our readiness for various compliance points and confluence helps us a lot in maintaining that
    • Talking about Confluence in front of clients and customers gives us an upper hand that we are up to date with latest trend and technologies and tools for our RnD planning and management
    Incentivized
    Read full review
    Zoom
    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Incentivized
    Read full review
    ScreenShots

    Zoom Phone Screenshots

    Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel