Atlassian Jira vs. BigTime Software

Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.

Incentivized

I'd like to start by saying, I rarely give 10's on anything, almost always 9's, the main reason for my 10 rating is the support I've received from this team/company. BigTime Software has been well suited for our company b/c it's giving a window into the project budget and time frames to our Project Managers to proactively manage their projects and look for areas to improve and celebrate with support staff. I would say efficiency in time management. BigTime Software is not an accounting software and I love that about it. We were looking for a tool for staff to manage their projects and stay on budget and track time and generate invoices all in one place and we've found that with BigTime Software.

Incentivized

• Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
• The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
• JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.

Incentivized

• I like the functionality of being able to make payments electronically and the amount of banks and payment methods that are available.
• Another very useful feature of this tool is that the system allows to set a parameter to perform automatic invoices.
• I also really like the amount of templates that this tool has. Since it allows us to make customizable reports to our clients.

• The interface is not intuitive to learn for new users
• JQL is similarly challenging for newbies
• It's possible to accidentally move issues from one sprint to another without realizing your mistake
• Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)

Incentivized

• For some types of projects, we are unable to use BigTime's invoicing feature. It would be nice if we could further customize invoices to fit our needs. We still have to use Quickbooks to complete certain invoices.
• Being able to create Purchase Orders in BigTime would be extremely useful to us. We currently use Quickbooks for this.

Incentivized

This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.

In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.

Incentivized

Its been a huge help in saving time and making billing more efficient. Would like to see the product grow and be able to continue to use it.

Incentivized

The interface is simple and easy to use if you have some experience with it. Configuration is also logical most of the time. However, less experienced users tend to find themselves lost in some tasks - usually complex project configuration- but sometimes simple things, such as seeing why a user can't move issues in a workflow. Jira configuration requires a good amount of experience - and even experienced users often resort to documentation. It's a tool that's easy to use if you know what you're doing and where to find the proper documentation, but novice users tend to find it challenging.

Incentivized

Overall most areas of the software are easy to use. I tend to spend a lot of time in analytics and reports. Those are not as user friendly, in my opinion, and could use some improvements. I think it just takes time to get familiar with where items are stored in the program and what changes affect what.

Incentivized

Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.

Incentivized

BigTime is available 99% of the time. At times there are bugs, but most are resolved quickly

Incentivized

Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good

Incentivized

have not noticed a slow integration issue using QBO

Incentivized

I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.

Incentivized

The support is amazing! They are always available through the chat interface in the program. Each support person has fully answered my questions the first time. I have had a positive experience with each inquiry. It is very important to me that I am able to get instant access to help so that I can make the most of the software and all of its capabilities.

Incentivized

Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own

Incentivized

One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.

Incentivized

Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.

Incentivized

I touched on this briefly, in another survey section, but my implementation manager, Kevin, was exceptional. The actual implementation process took 3 months, not 1 before I was comfortable rolling it out to staff. We also had to wait/schedule time and coordinate for our custom xml. invoice to be generated and in a place we felt comfortable sending it out to clients. In the end I was very satisfied, but during the first few months it was challenging.

Incentivized

monday.com cannot be integrated with CI/CD tools, whereas Atlassian Jira integrates with CI/CD tools seamlessly. Atlassian Jira has strong Agile and Scrum support. Coming to monday.com, it has basic agile functionality. But Atlassian Jira has a complex UI, and monday.com has an intuitive, drag-and-drop interface. Overall, Atlassian Jira provides features like Agile project management, DevOps integration, and customizable workflows.

Incentivized

I liked the client management, but it didn't do time tracking, billing or syncing with quickbooks. It was too robust for my needs. I tried it for the client management and thought I might use it along with bigtime, but it was too cumbersome and would involve too much double entry. And it didn't track time or bill which are necessary functions

Incentivized

Product is rellay good but pricing part I am not aware

Incentivized

Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs

Incentivized

The product is useful for faster billing and efficient timesheet logs. I do like the report features however there are many options and can be overwhelming for the user. It is most helpful to set up reports speaking to an agent to ensure the right fields are set, etc.

Incentivized

• Atlassian Jira's robust workflow automation has boosted team efficiency, shortening delivery cycles and driving a positive ROI through improved project management.
• Its advanced reporting and integration capabilities have enabled data-driven decisions, aligning operations with key business objectives.
• However, the steep learning curve can delay adoption, potentially hindering short-term ROI.

Incentivized

• Before BigTime, we were using Excel to track everything, creating invoices, and run reports. Getting on BigTime has saved us tons of time and effort which equates to dollars saved on labor.
• From a legal standpoint, BigTime has allowed us to be organized and prepared in the event we would need to present financial details to anyone.

Incentivized