<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
105 Ratings
Auvik
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 105 reviews and ratings
New Relic
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 251 reviews and ratings
Feature Set Ratings
Network Performance Monitoring
7.6
Auvik
76%

New Relic
Feature Set Not Supported
N/A
Auvik ranks higher in 10/10 features
Auvik ranks higher in 10/10 features
Automated network device discovery
8.1
81%
82 Ratings

N/A
0 Ratings
Network monitoring
8.3
83%
82 Ratings

N/A
0 Ratings
Baseline threshold calculation
7.5
75%
65 Ratings

N/A
0 Ratings
Alerts
7.9
79%
81 Ratings

N/A
0 Ratings
Network capacity planning
7.2
72%
67 Ratings

N/A
0 Ratings
Packet capture analysis
7.1
71%
50 Ratings

N/A
0 Ratings
Network mapping
8.0
80%
80 Ratings

N/A
0 Ratings
Customizable reports
6.8
68%
59 Ratings

N/A
0 Ratings
Wireless infrastructure monitoring
7.3
73%
66 Ratings

N/A
0 Ratings
Hardware health monitoring
7.6
76%
76 Ratings

N/A
0 Ratings
Attribute Ratings
- Auvik is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, Product Scalability
- New Relic is rated higher in 1 area: Availability
Likelihood to Recommend
8.7
Auvik
87%
95 Ratings

8.5
New Relic
85%
111 Ratings
Likelihood to Renew
9.1
Auvik
91%
1 Rating

7.3
New Relic
73%
10 Ratings
Usability
7.3
Auvik
73%
1 Rating

5.8
New Relic
58%
5 Ratings
Availability
9.1
Auvik
91%
1 Rating

10.0
New Relic
100%
2 Ratings
Performance
8.2
Auvik
82%
1 Rating

8.0
New Relic
80%
2 Ratings
Support Rating
9.2
Auvik
92%
3 Ratings

7.7
New Relic
77%
7 Ratings
Implementation Rating
Auvik
N/A
0 Ratings

7.1
New Relic
71%
9 Ratings
Product Scalability
9.1
Auvik
91%
1 Rating

8.0
New Relic
80%
1 Rating
Likelihood to Recommend
Auvik
We find Auvik is well suited for smaller networks. Larger networks tend to get cluttered in the dashboard. You can zoom in but the 64,000 foot view can look overwhelming. The ability to filer network segments was eyeopening in the presentation and will be something we will likely start following up on
Engineering Architect
ZCorumInformation Technology & Services, 51-200 employees
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesPros
Auvik
- Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
- Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
- Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.

Verified User
Supervisor in Information Technology
Information Technology & Services Company, 5001-10,000 employeesNew Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
Cons
Auvik
- Feature request platform needs more management, I see lots of duplicates.
- Pressing enter after typing my password should move to the 2FA screen, seems like an easy fix but still not.
- Deploy on an RPi! Making sub-100$ Auvik appliances would be great instead of relying on workstations or containers.
Project Specialist
Skycomp Solutions IncInformation Technology & Services, 11-50 employees
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
Pricing Details
Auvik
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Auvik Editions & Modules
—
Additional Pricing Details
—New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—Likelihood to Renew
Auvik
Auvik 9.1
Based on 1 answer
Because it's an amazing product.
Systems Engineer
Intrust ITInformation Technology & Services, 51-200 employees
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesUsability
Auvik
Auvik 7.3
Based on 1 answer
The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employeesNew Relic
New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesReliability and Availability
Auvik
Auvik 9.1
Based on 1 answer
We have never had a major outage or impact that was noticeable.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employeesNew Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Performance
Auvik
Auvik 8.2
Based on 1 answer
Pages can be slow to load on larger sites but tends to be fine for most clients.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employeesNew Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Support Rating
Auvik
Auvik 9.2
Based on 3 answers
Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.

Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employeesNew Relic
New Relic 7.7
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Implementation Rating
Auvik
No score
No answers yet
No answers on this topic
New Relic
New Relic 7.1
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
Alternatives Considered
Auvik
Coding your own network monitors won't scale up without a team. I would rather do less work for more time aka money. What's more to say here, Auvik is a GUI, Monitor, Reporting system, Remote access tool, Password storage, mass tool, and more all in one, well worth the price tag.
Managed Services Engineer
LogicallyInformation Technology & Services, 201-500 employees
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesScalability
Auvik
Auvik 9.1
Based on 1 answer
Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring.On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employeesNew Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Return on Investment
Auvik
- the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting.
Platform Operations Consultant
ADITSInformation Technology & Services, 11-50 employees
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employees