What users are saying about

Auvik vs New Relic

Auvik
4 Ratings
New Relic
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Top Rated
203 Ratings

Auvik

4 Ratings
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Score 7 out of 100

Based on 4 reviews and ratings

New Relic

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Top Rated
203 Ratings
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Score 8.1 out of 100

Based on 203 reviews and ratings

Likelihood to Recommend

Auvik

Auvik is a great tool for discovering the details and eccentricities of your or your customer's networks. It truly is a tool I didn't know I needed and now I can't live without. Immediately after deploying it I was able to proactively identify some network pain points that allowed me to correct multiple network deficiencies and create happier customers without even realizing they were having problems (slow network speeds, congested ports). Onboarding and ongoing support are top notch. They really don't just "throw you to the wolves," though that being said, the complexity of the product does merit taking the onboarding and initial setup seriously and not just going with a "deploy and go" type of scenario, but that's strictly because of the scope and feature set that the product offers.

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Drew Hackworth | TrustRadius Reviewer
Drew Hackworth
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New Relic

For monitoring specific URLs for response time, tracking performance of an application over time, and being able to drill down to the function level where an app component might be experiencing an issue, it seems to be well suited.Also, the overall NR suite seems to experience rapid changes, which could potentially be somewhat unsettling to users who are trying to get familiar with a feature area. I'm unsure also, how consistently these are documented.It seems to have less ability them some other products, to be able to see what low-level procedures on the code or DB side could be bottlenecks.

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Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer
Jim Locke, ITIL v3F, ITIL RCV
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Pros

Auvik

  • Setup is easy
  • Integrates with Connectwise
  • Integrates with IT Glue

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Jeff Aiken | TrustRadius Reviewer
Jeff Aiken
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New Relic

  • The New Relic agent does a great job of monitoring and profiling an application.
  • The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
  • New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Auvik

  • SNMP traps (not an advertised feature)
  • Endpoint monitoring (not an advertised feature)

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Drew Hackworth | TrustRadius Reviewer
Drew Hackworth
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New Relic

  • Sometimes we can't drill down deep enough on errors or traces.
  • Inter communication paths are not obvious (stack) though service maps are helpful at times.
  • I often feel like it's not really built for cloud monitoring and microservices.
  • There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.

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Anonymous | TrustRadius Reviewer
Verified User
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Likelihood to Renew

Auvik

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.4
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Anonymous | TrustRadius Reviewer
Verified User
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Usability

Auvik

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.9
Based on 4 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

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Anonymous | TrustRadius Reviewer
Verified User
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Reliability and Availability

Auvik

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!

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Jayson E. Conry | TrustRadius Reviewer
Jayson E. Conry
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Performance

Auvik

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry | TrustRadius Reviewer
Jayson E. Conry
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Support Rating

Auvik

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 6 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry | TrustRadius Reviewer
Jayson E. Conry
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Implementation Rating

Auvik

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.5
Based on 8 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Travis Crowder | TrustRadius Reviewer
Travis Crowder
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Alternatives Considered

Auvik

Actually, we went from Auvik to LogicMonitor, Auvik is like playing with Tinker Toys compared to LogicMonitor. We moved from Auvik to LogicMonitor for a bunch of reasons, pricing was among them. Auvik charges extra for Netflow monitoring where LogicMonitor has is included. If you want anything more than basic ping monitoring in Auvik you have to do an SNMP walk on every device that you are monitoring and then write to create custom OID's to monitor for what should be simple out of the box monitoring, such as Cisco Health or Jitter/Latency.

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Jeff Aiken | TrustRadius Reviewer
Jeff Aiken
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New Relic

New Relic has a lot of benefits comparing to other solutions.The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.Great APM integration, easy and simple, which our developing teams love.And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.

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Anonymous | TrustRadius Reviewer
Verified User
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Scalability

Auvik

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry | TrustRadius Reviewer
Jayson E. Conry
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Return on Investment

Auvik

  • Better customer experiences
  • Simplicity addressing network concerns
  • Automated network discovery and documentation

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Drew Hackworth | TrustRadius Reviewer
Drew Hackworth
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New Relic

  • I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
  • It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
  • By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
  • Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Auvik

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Auvik Editions & Modules

—
Additional Pricing Details
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New Relic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Proactive Detection0.254
Incident Intelligence0.505
  1. per user
  2. per GB
  3. per million app transactions
  4. per incident
Additional Pricing Details
—

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