What users are saying about
1187 Ratings
1187 Ratings
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Score 8.3 out of 100
30 Ratings
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Score 9.2 out of 100

Feature Set Ratings

  • Glip (discontinued) ranks higher in 1 feature set: Project Management

Project Management

7.8

Basecamp

78%
9.9

Glip (discontinued)

99%
Basecamp ranks higher in 13/14 features

Task Management

8.4
84%
115 Ratings
9.9
99%
11 Ratings

Resource Management

7.9
79%
96 Ratings
N/A
0 Ratings

Gantt Charts

7.2
72%
39 Ratings
N/A
0 Ratings

Scheduling

8.0
80%
92 Ratings
N/A
0 Ratings

Workflow Automation

6.7
67%
67 Ratings
N/A
0 Ratings

Team Collaboration

8.7
87%
115 Ratings
N/A
0 Ratings

Support for Agile Methodology

7.6
76%
48 Ratings
N/A
0 Ratings

Support for Waterfall Methodology

7.8
78%
44 Ratings
N/A
0 Ratings

Document Management

7.8
78%
108 Ratings
N/A
0 Ratings

Email integration

8.0
80%
95 Ratings
N/A
0 Ratings

Mobile Access

8.5
85%
94 Ratings
N/A
0 Ratings

Timesheet Tracking

7.3
73%
43 Ratings
N/A
0 Ratings

Change request and Case Management

7.3
73%
54 Ratings
N/A
0 Ratings

Budget and Expense Management

7.6
76%
39 Ratings
N/A
0 Ratings

Professional Services Automation

7.7

Basecamp

77%

Glip (discontinued)

Feature Set Not Supported
N/A
Basecamp ranks higher in 4/4 features

Quotes/estimates

8.0
80%
29 Ratings
N/A
0 Ratings

Invoicing

6.7
67%
25 Ratings
N/A
0 Ratings

Project & financial reporting

8.2
82%
34 Ratings
N/A
0 Ratings

Integration with accounting software

7.8
78%
27 Ratings
N/A
0 Ratings

Attribute Ratings

  • Basecamp is rated higher in 2 areas: Likelihood to Renew, Support Rating
  • Glip (discontinued) is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.5

Basecamp

85%
141 Ratings
9.9

Glip (discontinued)

99%
14 Ratings

Likelihood to Renew

10.0

Basecamp

100%
26 Ratings
9.0

Glip (discontinued)

90%
2 Ratings

Usability

7.8

Basecamp

78%
15 Ratings
8.0

Glip (discontinued)

80%
2 Ratings

Availability

10.0

Basecamp

100%
10 Ratings

Glip (discontinued)

N/A
0 Ratings

Performance

7.3

Basecamp

73%
8 Ratings

Glip (discontinued)

N/A
0 Ratings

Support Rating

8.6

Basecamp

86%
55 Ratings
6.1

Glip (discontinued)

61%
8 Ratings

Online Training

5.0

Basecamp

50%
1 Rating

Glip (discontinued)

N/A
0 Ratings

Implementation Rating

7.7

Basecamp

77%
8 Ratings

Glip (discontinued)

N/A
0 Ratings

Configurability

8.0

Basecamp

80%
1 Rating

Glip (discontinued)

N/A
0 Ratings

Ease of integration

Basecamp

N/A
0 Ratings
10.0

Glip (discontinued)

100%
1 Rating

Likelihood to Recommend

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
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RingCentral

Glip should definitely be on your shortlist for a team collaboration tool. Glip has a lower cost and contains all the features found in competitive tools such as Microsoft Teams and Webex Teams. Glip is also scalable and robust enough for large enterprises and is great to coordinate and document large projects with hundreds of tasks and hundreds of resources. Glip, MS, and Webex Teams are excellent for an individual to create and receive task assignments and document and complete those tasks but these tools do not replace enterprise project management software and tools. Glip, MS Teams, and Webex Teams quickly become complicated and disorganized and it becomes easy to drown in all the sea of data unless you work diligently and continually at organizing your workspace.
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Pros

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
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RingCentral

  • Ease of use: It is extremely easy to use Glip and its features.
  • Ease of adoption: You can start using Glip in a couple of minutes and scale its use to the whole team, no hassle.
  • Scalability: This products scales well both in users and in pricing.
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Cons

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
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RingCentral

  • Allow the ability to move a conversation when a hyperlink is involved. Currently not able to do this. Glip is aware and hopefully working on it.
  • Add a more robust search feature to find old conversations. Search query time could also be sped up.
  • Add reminder notifications. When tasks are added, it is sometimes easy to overlook older tasks.
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Pricing Details

Basecamp

Starting Price

$99 per month

Editions & Modules

Basecamp editions and modules pricing
EditionModules
Basecamp PersonalFree1
Basecamp Business992

Footnotes

  1. Limited Capabilities
  2. Per Month [Unlimited Users]

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Glip (discontinued)

Starting Price

$11.99 Per User Per Month

Editions & Modules

Glip (discontinued) editions and modules pricing
EditionModules
Pro$11.991

Footnotes

  1. Per User Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Basecamp

When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
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RingCentral

Glip has saved us so much time that my team could no longer live without it. I don't know what we would do. All of us used it constantly all day every day. It is one of the best tools in my arsenal!
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Usability

Basecamp

Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
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RingCentral

Mobile UI is not as pleasant as others, it looks washed out and that makes it seem like it lacks some features.
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Reliability and Availability

Basecamp

I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
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RingCentral

No answers on this topic

Support Rating

Basecamp

For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
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RingCentral

We have a free account so I understand why we are not at the top of the list. But we have had issues before that took forever for them to get back to us. Once I had to make a Twitter account just to tweet at them about the issue and they finally got back to me. After several weeks. And the issue was something we just had to wait out for a few more days. Normally you have to submit a ticket through their support page and maybe they will get back to you and maybe not. We had one issue where the standard user on the iMac was getting popups every few minutes about installing a helper tool. The only way to fix this was to delete and reinstall Glip as an admin user. This was frustrating because it took time to do this for me as the IT person, and after reaching out to a few times, I was finally given an answer two years after I had asked about it! Finally some devs reach out to me on Glip and told me to just put the app in the user folder instead of the app folder which is managed by the admin account. They said it should be fixed now and I believe it is.
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Implementation Rating

Basecamp

Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
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RingCentral

No answers on this topic

Alternatives Considered

Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
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RingCentral

Zoom, Slack, and Wunderlist are all great applications. They do a good job at one core focus. If your team is already familiar with these applications and satisfied with them, you can stick with them. I found Slack confusing and difficult to learn, as did others when onboarding. Zoom and Wunderlist both have a solid user interface and do their jobs well -- not many complaints from them. I just valued simplicity and ease of adoption, which made us look at Glip as one app to do it all.
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Return on Investment

Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
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RingCentral

  • Because Glip was free, it helped us save money on our chat app. While not a crucial part of the business, the costs of software for your company add up and it was nice that, in this case, it did not add to our expenses.
  • This isn't really Glip directly, but we used it because we were using RingCentral Meetings for video conferencing with clients, and unfortunately RingCentral Meetings was a bit difficult to use. This was often the client doing things wrong, but it was annoying to have frequent audio feedback, etc. So if that is part of your reason to use Glip, check out if you have any problems there first.
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