Basecamp vs. Google Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Basecamp
Score 8.2 out of 10
N/A
Basecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.
$15
per month per user
Google Chat
Score 7.9 out of 10
N/A
Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.N/A
Pricing
BasecampGoogle Chat
Editions & Modules
Basecamp Business
$99
Per Month [Unlimited Users]
Basecamp Personal
Free
Limited Capabilities
No answers on this topic
Offerings
Pricing Offerings
BasecampGoogle Chat
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BasecampGoogle Chat
Project Management
Comparison of Project Management features of Product A and Product B
Basecamp
7.0
121 Ratings
9% below category average
Google Chat
8.2
23 Ratings
4% above category average
Task Management8.5120 Ratings8.413 Ratings
Resource Management7.5101 Ratings00 Ratings
Gantt Charts1.941 Ratings8.29 Ratings
Scheduling6.296 Ratings8.915 Ratings
Workflow Automation6.571 Ratings7.012 Ratings
Team Collaboration9.0120 Ratings00 Ratings
Support for Agile Methodology5.750 Ratings00 Ratings
Support for Waterfall Methodology5.646 Ratings00 Ratings
Document Management8.8112 Ratings00 Ratings
Email integration6.798 Ratings00 Ratings
Mobile Access8.898 Ratings8.822 Ratings
Timesheet Tracking8.846 Ratings00 Ratings
Change request and Case Management7.156 Ratings00 Ratings
Budget and Expense Management7.040 Ratings00 Ratings
Search00 Ratings8.720 Ratings
Visual planning tools00 Ratings7.111 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Basecamp
6.8
41 Ratings
10% below category average
Google Chat
-
Ratings
Quotes/estimates8.329 Ratings00 Ratings
Invoicing6.925 Ratings00 Ratings
Project & financial reporting8.034 Ratings00 Ratings
Integration with accounting software4.028 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Basecamp
-
Ratings
Google Chat
8.6
23 Ratings
7% above category average
Chat00 Ratings9.623 Ratings
Notifications00 Ratings9.623 Ratings
Discussions00 Ratings8.021 Ratings
Surveys00 Ratings7.515 Ratings
Internal knowledgebase00 Ratings8.612 Ratings
Integrates with GoToMeeting00 Ratings8.08 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.216 Ratings
Integrates with Outlook00 Ratings9.07 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Basecamp
-
Ratings
Google Chat
8.7
23 Ratings
9% above category average
Versioning00 Ratings8.516 Ratings
Video files00 Ratings8.320 Ratings
Audio files00 Ratings8.319 Ratings
Document collaboration00 Ratings9.119 Ratings
Access control00 Ratings8.816 Ratings
Advanced security features00 Ratings9.217 Ratings
Integrates with Google Drive00 Ratings8.116 Ratings
Device sync00 Ratings9.221 Ratings
Best Alternatives
BasecampGoogle Chat
Small Businesses
Stackby
Stackby
Score 9.4 out of 10
Stackby
Stackby
Score 9.4 out of 10
Medium-sized Companies
Planview AgilePlace
Planview AgilePlace
Score 9.4 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Planview AgilePlace
Planview AgilePlace
Score 9.4 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BasecampGoogle Chat
Likelihood to Recommend
8.8
(147 ratings)
8.5
(23 ratings)
Likelihood to Renew
10.0
(26 ratings)
8.0
(2 ratings)
Usability
9.0
(17 ratings)
9.0
(5 ratings)
Availability
10.0
(5 ratings)
-
(0 ratings)
Performance
7.3
(4 ratings)
-
(0 ratings)
Support Rating
8.8
(28 ratings)
7.3
(3 ratings)
Online Training
5.0
(1 ratings)
-
(0 ratings)
Implementation Rating
7.7
(4 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
BasecampGoogle Chat
Likelihood to Recommend
37 Signals
Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Read full review
Google
To keep communication within your organization and to organize any event where multiple team involvement is needed we recommend using google chat as it has very great features like priority notification. We can add groups and have collective communication that helps in making decisions faster. You can also connect with multiple people over the calls and also easily create a transcript that can be useful for future references. i see in certain areas this is not well suited where you are involved with client calls or customer calls I don't recommend this application as this is not that suitable for large audience or system meaning this have certain limitation in adding total number of people to calls.
Read full review
Pros
37 Signals
  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Read full review
Google
  • When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
  • Scheduling a meeting with someone is very easy on Google Chat.
  • We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.
Read full review
Cons
37 Signals
  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Read full review
Google
  • Google Hangouts Chat has a room for improvement in customizing the themes background.The themes are outdated and hard to change if you don't know the right key to change it.
  • It could be more user friendly if there will be no hidden features. Formatting messages is very likely to use and fun.
  • With conversations going on about everything all the time, it's easy to get pulled into far too many discussions but sometimes its hard to mention names because it shows many result even the users are not included on the chat room.
Read full review
Likelihood to Renew
37 Signals
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Read full review
Google
The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat.
Read full review
Usability
37 Signals
I would give it a ten but we have some very minor issues. Those have all been easy to work around and I still really like Basecamp. We also have trouble with some clients who can only handle email—but those are rare cases when technology is just not their thing.
Read full review
Google
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Read full review
Reliability and Availability
37 Signals
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Read full review
Google
No answers on this topic
Support Rating
37 Signals
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Read full review
Google
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Read full review
Implementation Rating
37 Signals
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
Read full review
Google
No answers on this topic
Alternatives Considered
37 Signals
Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Read full review
Google
Our organization uses the entire Google Suite of products, so the integration with Google Drive and especially Gmail made this decision a "no brainer". In canvassing most of our employees, many of them had more experience using this product as opposed to Skype, and the feedback was overwhelmingly positive.
Read full review
Return on Investment
37 Signals
  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Read full review
Google
  • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
  • I hope we can make it on our own choice of colors to heightened workers vibe
  • It is connected to your email
Read full review
ScreenShots