Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Basecamp
Score 8.6 out of 10
N/A
Basecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.
$15
per month per user
HubSpot CRM
Score 8.4 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
BasecampHubSpot CRM
Editions & Modules
Basecamp Business
$99
Per Month [Unlimited Users]
Basecamp Personal
Free
Limited Capabilities
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
BasecampHubSpot CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BasecampHubSpot CRM
Considered Both Products
Basecamp
Chose Basecamp
Like I said, when I worked for a small company, it worked great, but now we are using HubSpot where it has its own project management tool for us to use, so it's just easier to have one platform for everything we do.
HubSpot CRM
Chose HubSpot CRM
I did not need so much of the task features that other CRMs have (which I do like the HubSpot CRM task features and how you can set up future follow-ups with contacts) but those other CRMs are not good if you are not a project-based company, and you have a lot of contacts. If …
Chose HubSpot CRM
HubSpot CRM has the upper hand in terms of ease of usage, change management and training new team members. HubSpot CRM has everything sorted in terms of UX and no team member especially new team members don't feel intimidated by this tool. It is really easy to use and access to …
Chose HubSpot CRM
Compared to Wrike, it is much more user-friendly. It has multiple levels of dropdowns and different ways to view the stats or timelines you're working in. Wrike did not provide these features and made it very confusing to track where each project was. Also, HubSpot CRM creates …
Chose HubSpot CRM
HubSpot offers so many more features over Zoho. It far exceeds what Zoho was capable of and does it far better. The integrations are amazing and the automation makes our lives so much easier in the long run. Zoho wasn’t very user-friendly where I truly believe HubSpot is. Zoho …
Chose HubSpot CRM
It was impossible to get my team to consistently use Base CRM. It was a fine tool, but HubSpot's CRM is superior for our business and our team actually uses and enjoys using the CRM now.
Chose HubSpot CRM
Didn't do any side-by-side comparison. HubSpot CRM came with the HubSpot marketing product, and worked perfectly together right out of the box. And we got Sidekick in addition,making it easy to be happy with what we have in place. Most companies our size (14 FTE) don't have …
Features
BasecampHubSpot CRM
Project Management
Comparison of Project Management features of Product A and Product B
Basecamp
8.5
123 Ratings
11% above category average
HubSpot CRM
-
Ratings
Task Management9.5122 Ratings00 Ratings
Resource Management8.6102 Ratings00 Ratings
Gantt Charts5.743 Ratings00 Ratings
Scheduling7.698 Ratings00 Ratings
Workflow Automation7.772 Ratings00 Ratings
Team Collaboration9.8122 Ratings00 Ratings
Support for Agile Methodology8.351 Ratings00 Ratings
Support for Waterfall Methodology8.347 Ratings00 Ratings
Document Management9.7114 Ratings00 Ratings
Email integration8.7100 Ratings00 Ratings
Mobile Access9.0100 Ratings00 Ratings
Timesheet Tracking9.348 Ratings00 Ratings
Change request and Case Management9.158 Ratings00 Ratings
Budget and Expense Management8.042 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Basecamp
6.8
41 Ratings
10% below category average
HubSpot CRM
-
Ratings
Quotes/estimates8.329 Ratings00 Ratings
Invoicing6.925 Ratings00 Ratings
Project & financial reporting8.034 Ratings00 Ratings
Integration with accounting software4.028 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.9
1605 Ratings
2% above category average
Customer data management / contact management00 Ratings8.81546 Ratings
Workflow management00 Ratings7.91516 Ratings
Territory management00 Ratings4.9184 Ratings
Opportunity management00 Ratings8.31450 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.61562 Ratings
Contract management00 Ratings8.0185 Ratings
Quote & order management00 Ratings7.81063 Ratings
Interaction tracking00 Ratings8.61507 Ratings
Channel / partner relationship management00 Ratings8.2186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.6
1073 Ratings
0% below category average
Case management00 Ratings7.9999 Ratings
Call center management00 Ratings7.1863 Ratings
Help desk management00 Ratings7.7920 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
8.5
1416 Ratings
10% above category average
Lead management00 Ratings8.71337 Ratings
Email marketing00 Ratings8.31347 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.9
1467 Ratings
3% above category average
Task management00 Ratings8.31406 Ratings
Billing and invoicing management00 Ratings7.4735 Ratings
Reporting00 Ratings8.01299 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.9
1435 Ratings
4% above category average
Forecasting00 Ratings7.71129 Ratings
Pipeline visualization00 Ratings8.11364 Ratings
Customizable reports00 Ratings7.81323 Ratings
Customization
Comparison of Customization features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.5
1368 Ratings
2% below category average
Custom fields00 Ratings8.11340 Ratings
Custom objects00 Ratings7.81167 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings7.9953 Ratings
Security
Comparison of Security features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
8.6
1326 Ratings
3% above category average
Single sign-on capability00 Ratings8.71187 Ratings
Role-based user permissions00 Ratings8.51263 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.3
908 Ratings
1% below category average
Social data00 Ratings7.1890 Ratings
Social engagement00 Ratings7.5880 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
8.0
1017 Ratings
8% above category average
Marketing automation00 Ratings8.01010 Ratings
Compensation management00 Ratings7.9665 Ratings
Platform
Comparison of Platform features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
8.0
1204 Ratings
6% above category average
Mobile access00 Ratings8.01204 Ratings
Best Alternatives
BasecampHubSpot CRM
Small Businesses
Stackby
Stackby
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.9 out of 10
Medium-sized Companies
Planview AgilePlace
Planview AgilePlace
Score 9.6 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Planview AgilePlace
Planview AgilePlace
Score 9.6 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BasecampHubSpot CRM
Likelihood to Recommend
9.5
(149 ratings)
8.2
(1639 ratings)
Likelihood to Renew
10.0
(26 ratings)
9.6
(30 ratings)
Usability
9.3
(19 ratings)
7.9
(1487 ratings)
Availability
10.0
(5 ratings)
8.2
(1 ratings)
Performance
7.3
(4 ratings)
6.4
(1 ratings)
Support Rating
8.8
(28 ratings)
6.4
(24 ratings)
Online Training
5.0
(1 ratings)
-
(0 ratings)
Implementation Rating
7.7
(4 ratings)
7.7
(9 ratings)
Configurability
8.0
(1 ratings)
4.5
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
5.5
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
6.4
(1 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
BasecampHubSpot CRM
Likelihood to Recommend
37 Signals
Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Read full review
HubSpot
Well Suited - If you have a small sales team and want to focus on your priority leads - Need a tool to frequently email your top of the funnel to ensure brand recall happens the fastest possible way Not Suited - If you are expecting excellent UI/UX with a gamified approach CRM - Looking for a quick easy to use CRM (HubSpot required technical knowledge to setup).
Read full review
Pros
37 Signals
  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Read full review
HubSpot
  • Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
  • Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
  • Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
Read full review
Cons
37 Signals
  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Read full review
HubSpot
  • A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
  • Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
  • I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
Read full review
Likelihood to Renew
37 Signals
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Read full review
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Usability
37 Signals
It is easy to use, even for clients who have no experience with the platform. It can only get a little cumbersome to ensure that a client can't see certain documents you might want to keep in the Docs & Files folders. And sometimes, getting a client to actually use an unfamiliar platform can be a challenge.
Read full review
HubSpot
It's incredibly easy to use, pretty intuitive even to those who are not as technically savvy. For all the basics, most people can figure it out. I think the piece that can get tricky is how things are defined and how to correctly label opportunities at certain stages of the pipeline without getting confused or accidentally duplicating work that's already been done.
Read full review
Reliability and Availability
37 Signals
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Read full review
HubSpot
No answers on this topic
Support Rating
37 Signals
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Read full review
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
Implementation Rating
37 Signals
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
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HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered
37 Signals
Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Read full review
HubSpot
This answer may be a little more concise, as it's simpler! Although functionality is fairly similar, Management brought the Sales team into the boardroom and took us through a high-level guided tour of both Pipedrive & HubSpot CRM. It essentially boiled down to which interface do you prefer/which can you see yourselves using quicker/easier/faster? End result: HubSpot CRM based on unanimous decision!
Read full review
Return on Investment
37 Signals
  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
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HubSpot
  • Tradeshow Lists and being able to create lists for our sales team to reach out.
  • Email Campaigns about new products and having CTA links for people to click which turn into purchase orders.
  • Creating Events and sending out invites for the events and those have turned into leads and business!
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.