What users are saying about
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1147 Ratings
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Top Rated
1733 Ratings

Basecamp

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1147 Ratings
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Score 8.4 out of 100

HubSpot CRM

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Top Rated
1733 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Project Management

    7.8

    Basecamp

    78%

    HubSpot CRM

    Feature Set Not Supported
    N/A
    Basecamp ranks higher in 14/14 features

    Task Management

    8.2
    82%
    112 Ratings
    N/A
    0 Ratings

    Resource Management

    7.8
    78%
    93 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.2
    72%
    38 Ratings
    N/A
    0 Ratings

    Scheduling

    8.3
    83%
    89 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.6
    66%
    66 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.6
    86%
    112 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    7.5
    75%
    46 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.0
    80%
    42 Ratings
    N/A
    0 Ratings

    Document Management

    7.8
    78%
    106 Ratings
    N/A
    0 Ratings

    Email integration

    7.9
    79%
    93 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.6
    86%
    91 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.1
    71%
    42 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.4
    74%
    52 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    7.8
    78%
    38 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.6

    Basecamp

    76%

    HubSpot CRM

    Feature Set Not Supported
    N/A
    Basecamp ranks higher in 4/4 features

    Quotes/estimates

    7.9
    79%
    29 Ratings
    N/A
    0 Ratings

    Invoicing

    6.7
    67%
    25 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.2
    82%
    33 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.7
    77%
    27 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Basecamp

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.8
    88%
    548 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    530 Ratings

    Territory management

    N/A
    0 Ratings
    7.3
    73%
    184 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    507 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.5
    85%
    536 Ratings

    Contract management

    N/A
    0 Ratings
    7.9
    79%
    185 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    334 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.6
    86%
    513 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.3
    73%
    186 Ratings

    Customer Service & Support

    Basecamp

    Feature Set Not Supported
    N/A
    7.4

    HubSpot CRM

    74%
    HubSpot CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    331 Ratings

    Call center management

    N/A
    0 Ratings
    7.2
    72%
    284 Ratings

    Help desk management

    N/A
    0 Ratings
    7.4
    74%
    303 Ratings

    Marketing Automation

    Basecamp

    Feature Set Not Supported
    N/A
    8.7

    HubSpot CRM

    87%
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.6
    86%
    467 Ratings

    Email marketing

    N/A
    0 Ratings
    8.7
    87%
    464 Ratings

    CRM Project Management

    Basecamp

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    487 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.0
    70%
    223 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    457 Ratings

    CRM Reporting & Analytics

    Basecamp

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.7
    77%
    379 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    473 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.2
    82%
    465 Ratings

    Customization

    Basecamp

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    487 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    405 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.3
    63%
    133 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.2
    82%
    313 Ratings

    Security

    Basecamp

    Feature Set Not Supported
    N/A
    8.6

    HubSpot CRM

    86%
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    397 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.6
    86%
    440 Ratings

    Social CRM

    Basecamp

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.8
    78%
    322 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    317 Ratings

    Integrations with 3rd-party Software

    Basecamp

    Feature Set Not Supported
    N/A
    8.0

    HubSpot CRM

    80%
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.4
    84%
    351 Ratings

    Compensation management

    N/A
    0 Ratings
    7.5
    75%
    200 Ratings

    Platform

    Basecamp

    Feature Set Not Supported
    N/A
    7.1

    HubSpot CRM

    71%
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.1
    71%
    411 Ratings

    Attribute Ratings

    • Basecamp is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • HubSpot CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating

    Likelihood to Recommend

    8.4

    Basecamp

    84%
    139 Ratings
    8.6

    HubSpot CRM

    86%
    581 Ratings

    Likelihood to Renew

    10.0

    Basecamp

    100%
    27 Ratings
    9.3

    HubSpot CRM

    93%
    7 Ratings

    Usability

    7.8

    Basecamp

    78%
    15 Ratings
    8.8

    HubSpot CRM

    88%
    483 Ratings

    Availability

    10.0

    Basecamp

    100%
    10 Ratings

    HubSpot CRM

    N/A
    0 Ratings

    Performance

    7.3

    Basecamp

    73%
    8 Ratings

    HubSpot CRM

    N/A
    0 Ratings

    Support Rating

    8.6

    Basecamp

    86%
    55 Ratings
    8.2

    HubSpot CRM

    82%
    17 Ratings

    Online Training

    5.0

    Basecamp

    50%
    1 Rating

    HubSpot CRM

    N/A
    0 Ratings

    Implementation Rating

    7.7

    Basecamp

    77%
    8 Ratings
    9.1

    HubSpot CRM

    91%
    10 Ratings

    Likelihood to Recommend

    Basecamp

    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Andrea Hester | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.
    Nandkumar Bhujbal | TrustRadius Reviewer

    Pros

    Basecamp

    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    • Sequences- setting up email/call campaign sequences for automated emails.
    • Automated emails shut off once the customer has responded so you can make a manual reply.
    • Very user friendly for your sales or account manager staff.
    • The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
    • Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
    • Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
    • The ability to create new companies and HubSpot pulls in their financial information.
    • The analytics section allows you to be able to see your daily progress.
    • The dashboard helps you manage your pipeline for sales and productivity.
    • The ability to see email templates made across your department is very helpful.
    • User friendly!!!
    Adrianne L. Watson | TrustRadius Reviewer

    Cons

    Basecamp

    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Heather Miller | TrustRadius Reviewer

    HubSpot CRM

    • There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
    • The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
    • Depending on list size, email sends can be slow as it sends in batches.
    Sura Hart | TrustRadius Reviewer

    Pricing Details

    Basecamp

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Basecamp Editions & Modules

    Edition
    Basecamp PersonalFree1
    Basecamp Business$992
    1. Limited Capabilities
    2. Per Month [Unlimited Users]
    Additional Pricing Details

    HubSpot CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 Per Month [Unlimited Users]

    HubSpot CRM Editions & Modules

    Edition
    Free Forever$01
    CRM Bundle$502
    1. Per Month [Unlimited Users]
    2. per month
    Additional Pricing Details

    Likelihood to Renew

    Basecamp

    Basecamp 10.0
    Based on 27 answers
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 9.3
    Based on 7 answers
    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Greg Linnemanstons | TrustRadius Reviewer

    Usability

    Basecamp

    Basecamp 7.8
    Based on 15 answers
    Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 8.8
    Based on 483 answers
    I have used Pipedrive and Salesforce, and they all provide outlook at sales. I think Hubspot worked really well as an inclusive marketing, CRM, forecasting tool. As a sales rep, Pipedrive was easier to use, but lacked all the reporting necessary for our leadership team. I have not used Salesforce in a while, but I remember it being more sales focused
    Art Pierce | TrustRadius Reviewer

    Reliability and Availability

    Basecamp

    Basecamp 10.0
    Based on 10 answers
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Lisa Keyser | TrustRadius Reviewer

    HubSpot CRM

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Basecamp

    Basecamp 8.6
    Based on 55 answers
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Anthony Burke | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 8.2
    Based on 17 answers
    I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
    Sereena Schneider (LION) | TrustRadius Reviewer

    Implementation Rating

    Basecamp

    Basecamp 7.7
    Based on 8 answers
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
    Jenni Waggoner | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 9.1
    Based on 10 answers
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Greg Linnemanstons | TrustRadius Reviewer

    Alternatives Considered

    Basecamp

    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Blake Baron | TrustRadius Reviewer

    HubSpot CRM

    Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.
    Varun Naidu | TrustRadius Reviewer

    Return on Investment

    Basecamp

    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Elizabeth Hyman | TrustRadius Reviewer

    HubSpot CRM

    • If you're a larger company with a lot of contacts, the platform will feel expensive. But when looking at it compared to money saved in direct mail and other offline outreach tactics (with less trackability and possibly less effectiveness), the value is more than there.
    • The integrations and automations are allowing for smarter work, more appropriate, and targeted communications.
    • The recent shift in pricing structure (to the marketing contacts model) allows for more flexibility in cost if not every contact is a sales or marketing opportunity.
    • For true B2B inbound marketing, the platform does its job, just be mindful of the requirement internally to support it with high quality, lead-generating content. Otherwise you'll still be treading water.
    Charles Fashana, MBA | TrustRadius Reviewer

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