What users are saying about
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1147 Ratings
Basecamp
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1147 Ratings
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Based on 1147 reviews and ratings
HubSpot CRM
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Top Rated
1733 Ratings
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Based on 1733 reviews and ratings
Feature Set Ratings
Project Management

7.8
Basecamp
78%

HubSpot CRM
Feature Set Not Supported
N/A
Basecamp ranks higher in 14/14 features
Basecamp ranks higher in 14/14 features
Task Management

8.2
82%
112 Ratings

N/A
0 Ratings
Resource Management

7.8
78%
93 Ratings

N/A
0 Ratings
Gantt Charts

7.2
72%
38 Ratings

N/A
0 Ratings
Scheduling

8.3
83%
89 Ratings

N/A
0 Ratings
Workflow Automation

6.6
66%
66 Ratings

N/A
0 Ratings
Team Collaboration

8.6
86%
112 Ratings

N/A
0 Ratings
Support for Agile Methodology

7.5
75%
46 Ratings

N/A
0 Ratings
Support for Waterfall Methodology

8.0
80%
42 Ratings

N/A
0 Ratings
Document Management

7.8
78%
106 Ratings

N/A
0 Ratings
Email integration

7.9
79%
93 Ratings

N/A
0 Ratings
Mobile Access

8.6
86%
91 Ratings

N/A
0 Ratings
Timesheet Tracking

7.1
71%
42 Ratings

N/A
0 Ratings
Change request and Case Management

7.4
74%
52 Ratings

N/A
0 Ratings
Budget and Expense Management

7.8
78%
38 Ratings

N/A
0 Ratings
Professional Services Automation

7.6
Basecamp
76%

HubSpot CRM
Feature Set Not Supported
N/A
Basecamp ranks higher in 4/4 features
Basecamp ranks higher in 4/4 features
Quotes/estimates

7.9
79%
29 Ratings

N/A
0 Ratings
Invoicing

6.7
67%
25 Ratings

N/A
0 Ratings
Project & financial reporting

8.2
82%
33 Ratings

N/A
0 Ratings
Integration with accounting software

7.7
77%
27 Ratings

N/A
0 Ratings
Sales Force Automation

Basecamp
Feature Set Not Supported
N/A

8.1
HubSpot CRM
81%
HubSpot CRM ranks higher in 9/9 features
HubSpot CRM ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings

8.8
88%
548 Ratings
Workflow management

N/A
0 Ratings

8.3
83%
530 Ratings
Territory management

N/A
0 Ratings

7.3
73%
184 Ratings
Opportunity management

N/A
0 Ratings

8.3
83%
507 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings

8.5
85%
536 Ratings
Contract management

N/A
0 Ratings

7.9
79%
185 Ratings
Quote & order management

N/A
0 Ratings

7.9
79%
334 Ratings
Interaction tracking

N/A
0 Ratings

8.6
86%
513 Ratings
Channel / partner relationship management

N/A
0 Ratings

7.3
73%
186 Ratings
Customer Service & Support

Basecamp
Feature Set Not Supported
N/A

7.4
HubSpot CRM
74%
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Case management

N/A
0 Ratings

7.6
76%
331 Ratings
Call center management

N/A
0 Ratings

7.2
72%
284 Ratings
Help desk management

N/A
0 Ratings

7.4
74%
303 Ratings
Marketing Automation

Basecamp
Feature Set Not Supported
N/A

8.7
HubSpot CRM
87%
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Lead management

N/A
0 Ratings

8.6
86%
467 Ratings
Email marketing

N/A
0 Ratings

8.7
87%
464 Ratings
CRM Project Management

Basecamp
Feature Set Not Supported
N/A

7.8
HubSpot CRM
78%
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Task management

N/A
0 Ratings

8.3
83%
487 Ratings
Billing and invoicing management

N/A
0 Ratings

7.0
70%
223 Ratings
Reporting

N/A
0 Ratings

8.2
82%
457 Ratings
CRM Reporting & Analytics

Basecamp
Feature Set Not Supported
N/A

8.1
HubSpot CRM
81%
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Forecasting

N/A
0 Ratings

7.7
77%
379 Ratings
Pipeline visualization

N/A
0 Ratings

8.4
84%
473 Ratings
Customizable reports

N/A
0 Ratings

8.2
82%
465 Ratings
Customization

Basecamp
Feature Set Not Supported
N/A

7.8
HubSpot CRM
78%
HubSpot CRM ranks higher in 4/4 features
HubSpot CRM ranks higher in 4/4 features
Custom fields

N/A
0 Ratings

8.4
84%
487 Ratings
Custom objects

N/A
0 Ratings

8.2
82%
405 Ratings
Scripting environment

N/A
0 Ratings

6.3
63%
133 Ratings
API for custom integration

N/A
0 Ratings

8.2
82%
313 Ratings
Security

Basecamp
Feature Set Not Supported
N/A

8.6
HubSpot CRM
86%
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings

8.6
86%
397 Ratings
Role-based user permissions

N/A
0 Ratings

8.6
86%
440 Ratings
Social CRM

Basecamp
Feature Set Not Supported
N/A

7.8
HubSpot CRM
78%
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Social data

N/A
0 Ratings

7.8
78%
322 Ratings
Social engagement

N/A
0 Ratings

7.8
78%
317 Ratings
Integrations with 3rd-party Software

Basecamp
Feature Set Not Supported
N/A

8.0
HubSpot CRM
80%
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings

8.4
84%
351 Ratings
Compensation management

N/A
0 Ratings

7.5
75%
200 Ratings
Platform

Basecamp
Feature Set Not Supported
N/A

7.1
HubSpot CRM
71%
HubSpot CRM ranks higher in 1/1 features
HubSpot CRM ranks higher in 1/1 features
Mobile access

N/A
0 Ratings

7.1
71%
411 Ratings
Attribute Ratings
- Basecamp is rated higher in 2 areas: Likelihood to Renew, Support Rating
- HubSpot CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
Likelihood to Recommend

8.4
Basecamp
84%
139 Ratings

8.6
HubSpot CRM
86%
581 Ratings
Likelihood to Renew

10.0
Basecamp
100%
27 Ratings

9.3
HubSpot CRM
93%
7 Ratings
Usability

7.8
Basecamp
78%
15 Ratings

8.8
HubSpot CRM
88%
483 Ratings
Availability

10.0
Basecamp
100%
10 Ratings

HubSpot CRM
N/A
0 Ratings
Performance

7.3
Basecamp
73%
8 Ratings

HubSpot CRM
N/A
0 Ratings
Support Rating

8.6
Basecamp
86%
55 Ratings

8.2
HubSpot CRM
82%
17 Ratings
Online Training

5.0
Basecamp
50%
1 Rating

HubSpot CRM
N/A
0 Ratings
Implementation Rating

7.7
Basecamp
77%
8 Ratings

9.1
HubSpot CRM
91%
10 Ratings
Likelihood to Recommend
Basecamp
Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Director Of Operations
Clearfire, Inc.Internet, 1-10 employees
HubSpot CRM
HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.
Chief Innovation Advisor- UX Design
Vrunik SolutionsDesign, 11-50 employees
Pros
Basecamp
- Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
- The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
- Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.

Verified User
Project Manager in Marketing
Design Company, 1-10 employeesHubSpot CRM
- Sequences- setting up email/call campaign sequences for automated emails.
- Automated emails shut off once the customer has responded so you can make a manual reply.
- Very user friendly for your sales or account manager staff.
- The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
- Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
- Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
- The ability to create new companies and HubSpot pulls in their financial information.
- The analytics section allows you to be able to see your daily progress.
- The dashboard helps you manage your pipeline for sales and productivity.
- The ability to see email templates made across your department is very helpful.
- User friendly!!!
Ministry Consultant
Injoy Stewardship SolutionsReligious Institutions, 11-50 employees
Cons
Basecamp
- High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
- Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
- Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Senior Graphic Designer
Oregon State University MarketingMarketing and Advertising, 1001-5000 employees
HubSpot CRM
- There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
- The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
- Depending on list size, email sends can be slow as it sends in batches.
Director of Operations
MuteSixMarketing and Advertising, 51-200 employees
Pricing Details
Basecamp
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per month
Basecamp Editions & Modules
Edition
Basecamp Personal | Free1 |
---|---|
Basecamp Business | $992 |
- Limited Capabilities
- Per Month [Unlimited Users]
Additional Pricing Details
—HubSpot CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Per Month [Unlimited Users]
HubSpot CRM Editions & Modules
Edition
Free Forever | $01 |
---|---|
CRM Bundle | $502 |
- Per Month [Unlimited Users]
- per month
Additional Pricing Details
—Likelihood to Renew
Basecamp
Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.

Verified User
Account Manager in Marketing
Marketing and Advertising Company, 11-50 employeesHubSpot CRM
HubSpot CRM 9.3
Based on 7 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
President
WeidertMarketing and Advertising, 11-50 employees
Usability
Basecamp
Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.

Verified User
Professional in Marketing
Health, Wellness and Fitness Company, 501-1000 employeesHubSpot CRM
HubSpot CRM 8.8
Based on 483 answers
I have used Pipedrive and Salesforce, and they all provide outlook at sales. I think Hubspot worked really well as an inclusive marketing, CRM, forecasting tool. As a sales rep, Pipedrive was easier to use, but lacked all the reporting necessary for our leadership team. I have not used Salesforce in a while, but I remember it being more sales focused
Account Executive
Virti, IncComputer Software, 11-50 employees
Reliability and Availability
Basecamp
Basecamp 10.0
Based on 10 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Developer & Designer
LMK Web Design and ConsultingInformation Technology and Services, 1-10 employees
HubSpot CRM
No score
No answers yet
No answers on this topic
Support Rating
Basecamp
Basecamp 8.6
Based on 55 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Jemully MediaMarketing and Advertising, 1-10 employees
HubSpot CRM
HubSpot CRM 8.2
Based on 17 answers
I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
Director of Client Care
Marketing NinjasMarketing and Advertising, 1-10 employees
Implementation Rating
Basecamp
Basecamp 7.7
Based on 8 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Marketing Content Manager | Social Media | Newsletter | Blog | White Papers
360trainingE-Learning, 201-500 employees
HubSpot CRM
HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
President
WeidertMarketing and Advertising, 11-50 employees
Alternatives Considered
Basecamp
Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Senior Financial Analyst - Cost Analytics
Lowe's Companies, Inc.Retail, 10,001+ employees
HubSpot CRM
Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.
Regional Head - Inside Sales
DarwinboxHuman Resources, 501-1000 employees
Return on Investment
Basecamp
- It has saved me time when having to get the same message out to multiple restaurants
- It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
- The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Director of Operations
Kome Sushi KitchenRestaurants, 11-50 employees
HubSpot CRM
- If you're a larger company with a lot of contacts, the platform will feel expensive. But when looking at it compared to money saved in direct mail and other offline outreach tactics (with less trackability and possibly less effectiveness), the value is more than there.
- The integrations and automations are allowing for smarter work, more appropriate, and targeted communications.
- The recent shift in pricing structure (to the marketing contacts model) allows for more flexibility in cost if not every contact is a sales or marketing opportunity.
- For true B2B inbound marketing, the platform does its job, just be mindful of the requirement internally to support it with high quality, lead-generating content. Otherwise you'll still be treading water.
Director of Marketing
AAA Western and Central New YorkAutomotive, 501-1000 employees