What users are saying about
1008 Ratings
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Top Rated
730 Ratings
1008 Ratings
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Score 8.2 out of 100

HubSpot CRM

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Top Rated
730 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Basecamp

Basecamp is great for the organization of design or copy comps and sharing progression of the project. It is not meant to be only a file share site, but integrates well with box, dropbox, and Google Drive for larger files. It allows for client sharing, so that only certain messages and files are seen by your clients, but requires a bit of training within your team to function properly.
Heather Miller | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM is well suited for any company that wishes to efficiently organize its contact records, keeping all that data in one place in a way that's easy to update and integrate with other services. It may be less appropriate for a smaller organization with a very limited number of contacts.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Basecamp
7.8
HubSpot CRM
Task Management
Basecamp
8.4
HubSpot CRM
Resource Management
Basecamp
7.4
HubSpot CRM
Gantt Charts
Basecamp
7.3
HubSpot CRM
Scheduling
Basecamp
7.3
HubSpot CRM
Workflow Automation
Basecamp
7.0
HubSpot CRM
Team Collaboration
Basecamp
8.7
HubSpot CRM
Support for Agile Methodology
Basecamp
7.0
HubSpot CRM
Support for Waterfall Methodology
Basecamp
7.5
HubSpot CRM
Document Management
Basecamp
7.6
HubSpot CRM
Email integration
Basecamp
8.2
HubSpot CRM
Mobile Access
Basecamp
8.1
HubSpot CRM
Timesheet Tracking
Basecamp
7.8
HubSpot CRM
Change request and Case Management
Basecamp
8.4
HubSpot CRM
Budget and Expense Management
Basecamp
8.1
HubSpot CRM

Professional Services Automation

Basecamp
7.8
HubSpot CRM
Quotes/estimates
Basecamp
8.6
HubSpot CRM
Invoicing
Basecamp
7.8
HubSpot CRM
Project & financial reporting
Basecamp
7.7
HubSpot CRM
Integration with accounting software
Basecamp
7.0
HubSpot CRM

Sales Force Automation

Basecamp
HubSpot CRM
7.9
Customer data management / contact management
Basecamp
HubSpot CRM
8.8
Workflow management
Basecamp
HubSpot CRM
7.8
Territory management
Basecamp
HubSpot CRM
6.9
Opportunity management
Basecamp
HubSpot CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
Basecamp
HubSpot CRM
8.4
Contract management
Basecamp
HubSpot CRM
7.8
Quote & order management
Basecamp
HubSpot CRM
7.6
Interaction tracking
Basecamp
HubSpot CRM
8.1
Channel / partner relationship management
Basecamp
HubSpot CRM
7.4

Customer Service & Support

Basecamp
HubSpot CRM
7.5
Case management
Basecamp
HubSpot CRM
7.6
Call center management
Basecamp
HubSpot CRM
7.2
Help desk management
Basecamp
HubSpot CRM
7.6

Marketing Automation

Basecamp
HubSpot CRM
8.6
Lead management
Basecamp
HubSpot CRM
8.4
Email marketing
Basecamp
HubSpot CRM
8.7

CRM Project Management

Basecamp
HubSpot CRM
7.5
Task management
Basecamp
HubSpot CRM
8.1
Billing and invoicing management
Basecamp
HubSpot CRM
6.4
Reporting
Basecamp
HubSpot CRM
7.8

CRM Reporting & Analytics

Basecamp
HubSpot CRM
7.6
Forecasting
Basecamp
HubSpot CRM
7.8
Pipeline visualization
Basecamp
HubSpot CRM
7.8
Customizable reports
Basecamp
HubSpot CRM
7.0

Customization

Basecamp
HubSpot CRM
7.6
Custom fields
Basecamp
HubSpot CRM
8.1
Custom objects
Basecamp
HubSpot CRM
7.4
Scripting environment
Basecamp
HubSpot CRM
7.1
API for custom integration
Basecamp
HubSpot CRM
7.7

Security

Basecamp
HubSpot CRM
8.3
Single sign-on capability
Basecamp
HubSpot CRM
8.3
Role-based user permissions
Basecamp
HubSpot CRM
8.4

Social CRM

Basecamp
HubSpot CRM
8.0
Social data
Basecamp
HubSpot CRM
7.9
Social engagement
Basecamp
HubSpot CRM
8.1

Integrations with 3rd-party Software

Basecamp
HubSpot CRM
8.4
Marketing automation
Basecamp
HubSpot CRM
8.4
Compensation management
Basecamp
HubSpot CRM
8.5

Platform

Basecamp
HubSpot CRM
7.2
Mobile access
Basecamp
HubSpot CRM
7.2

Pros

Basecamp

  • Ease of use meaning that non-technical users can be onboarded with minimal training required
  • Range of features meaning that you can use Basecamp as your core project management platform and don't need to rely on other tools in conjunction
  • Good collaborative features to encourage adoption and management of end-to-end process on Basecamp
Anonymous | TrustRadius Reviewer

HubSpot CRM

  • Sequences: this allows team members to set up email to go out to specific contacts and look like it's coming from them directly, rather than a marketing email.
  • Deal Pipeline: easy to see where everything is with a quick glance, great overview and planning tool.
  • Templates: save team members so much time by being able to save common emails instead of having to retype them all the time.
  • Email tracking: we're able to see when a lead opens an email, clicks on something, or any other activity associated with that email.
Sereena Schneider (LION) | TrustRadius Reviewer

Cons

Basecamp

  • I use Basecamp V2 because the newer V3 misses some functionality of V2. It seems it was built for a slightly different purpose. Unfortunately, V2 is not seeing feature updates as often as V3
  • Integration with other platforms would be nice. For example, I'd love to see my personal calendar or my business Outlook calendar overlaid on the Basecamp calendar, but this is not a possibility currently.
  • I can subscribe to Basecamp's iCal to show the Basecamp calendar on my personal calendar, which is handy, but it is quite limited. I can't see any detail about the task aside from the title. None of the description or information on what project or task list the task is attached to.
Nicholas Kouvatsos | TrustRadius Reviewer

HubSpot CRM

  • Its internal search for a contact really sucks. If you want to be sure a contact isn't already in your database you have to search using their email address. Anything else including company name doesn't always bring up what you would expect.
  • The ability to utilize HubSpot data and generate a report that you can share with partners or vendors.
  • SIC and NAICS functionality.
  • Vertical market focus is not easily done without lots of customization.
Ed Romaine | TrustRadius Reviewer

Likelihood to Renew

Basecamp

Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

Basecamp

Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.4
Based on 16 answers
I think [HubSpot CRM] is an excellent program, very easy to use and very intuitive. If I'm not sure how to do something, it never takes very long to figure it out and they offer support if I am really stumped.
Tracy Arrington | TrustRadius Reviewer

Reliability and Availability

Basecamp

Basecamp 10.0
Based on 6 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Lisa Keyser | TrustRadius Reviewer

HubSpot CRM

No score
No answers yet
No answers on this topic

Support Rating

Basecamp

Basecamp 8.5
Based on 28 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Anthony Burke | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
Support for the HubSpot platform has truly been exceptional. With Enterprise and Pro packages, my team is able to get information extremely quickly without any headache at all. Other paid platforms we've used have let us down with low response times and unhelpful representatives but that is not the case with HubSpot CRM support.
Tory Robinson | TrustRadius Reviewer

Implementation Rating

Basecamp

Basecamp 7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

Basecamp

I have used Jira in past roles with different organizations, and I find Basecamp to be much more user-friendly and better at the more complex conversations that need to be had around product features. Basecamp knows what it does well, and sticks to that, instead of trying to be a more all-around product development tool like Jira. In my experience, Jira's interface was much more confusing, and contained a lot of functionality that my team didn't use.
Anonymous | TrustRadius Reviewer

HubSpot CRM

The honest truth was we purchases Hubspot [CRM] when we were smaller and it was substantially less expensive than Salesforce. Now that we are larger we are hoping to switch over for the customization and extra integrations Salesforce offers. Hubspot [CRM] is lacking many features that seem simple and have been requested for years in their support forums, but it seems like the company has no interest in building them.
Matthew Gardner | TrustRadius Reviewer

Return on Investment

Basecamp

  • We have far less meetings! Which is great. I think this has made us far more efficient, wasting time with meetings and getting more done.
  • We are able to keep track of notes and progress on a project much more easily. I feel like things stay on track much better than before we had Basecamp.
  • I think timelines and deadlines are kept very clear and everyone has clear expectations. This means people know exactly what they need to work on at any given time (and know what they will be working on next too). As bad as it sounds to say, I think before we had Basecamp, deadlines and timelines weren't very clear sometimes.
Jessica Meadows Rich | TrustRadius Reviewer

HubSpot CRM

  • Positive - Super-affordable CRM tool that definitely increased the number of leads we process, and helped us introduce specific tracking.
  • Negative - More advanced features come with an expensive price and commitment of annual plans.
  • Positive - Comprehensive sales and marketing tracking allowed us to improve our sales across the board.
Fedor Paretsky | TrustRadius Reviewer

Screenshots

Pricing Details

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Basecamp Editions & Modules

Edition
Basecamp PersonalFree1
Basecamp Business$992
  1. Limited Capabilities
  2. Per Month [Unlimited Users]
Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Basecamp
8.4
HubSpot CRM
8.7

Likelihood to Renew

Basecamp
10.0
HubSpot CRM
9.1

Usability

Basecamp
7.8
HubSpot CRM
8.4

Reliability and Availability

Basecamp
10.0
HubSpot CRM

Performance

Basecamp
7.3
HubSpot CRM

Support Rating

Basecamp
8.5
HubSpot CRM
8.3

Online Training

Basecamp
5.0
HubSpot CRM

Implementation Rating

Basecamp
7.7
HubSpot CRM
9.1

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