Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Basecamp
Score 7.9 out of 10
N/A
Basecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.
$15
per month per user
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
BasecampHubSpot CRM
Editions & Modules
Basecamp Business
$99
Per Month [Unlimited Users]
Basecamp Personal
Free
Limited Capabilities
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
BasecampHubSpot CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BasecampHubSpot CRM
Considered Both Products
Basecamp
Chose Basecamp
Like I said, when I worked for a small company, it worked great, but now we are using HubSpot where it has its own project management tool for us to use, so it's just easier to have one platform for everything we do.
HubSpot CRM
Chose HubSpot CRM
HubSpot CRM has the upper hand in terms of ease of usage, change management and training new team members. HubSpot CRM has everything sorted in terms of UX and no team member especially new team members don't feel intimidated by this tool. It is really easy to use and access to …
Chose HubSpot CRM
Compared to Wrike, it is much more user-friendly. It has multiple levels of dropdowns and different ways to view the stats or timelines you're working in. Wrike did not provide these features and made it very confusing to track where each project was. Also, HubSpot CRM creates …
Chose HubSpot CRM
HubSpot offers so many more features over Zoho. It far exceeds what Zoho was capable of and does it far better. The integrations are amazing and the automation makes our lives so much easier in the long run. Zoho wasn’t very user-friendly where I truly believe HubSpot is. Zoho …
Chose HubSpot CRM
It was impossible to get my team to consistently use Base CRM. It was a fine tool, but HubSpot's CRM is superior for our business and our team actually uses and enjoys using the CRM now.
Chose HubSpot CRM
Didn't do any side-by-side comparison. HubSpot CRM came with the HubSpot marketing product, and worked perfectly together right out of the box. And we got Sidekick in addition,making it easy to be happy with what we have in place. Most companies our size (14 FTE) don't have …
Top Pros
Top Cons
Features
BasecampHubSpot CRM
Project Management
Comparison of Project Management features of Product A and Product B
Basecamp
4.5
118 Ratings
50% below category average
HubSpot CRM
-
Ratings
Task Management5.6117 Ratings00 Ratings
Resource Management4.498 Ratings00 Ratings
Gantt Charts3.340 Ratings00 Ratings
Scheduling4.493 Ratings00 Ratings
Workflow Automation3.468 Ratings00 Ratings
Team Collaboration5.0117 Ratings00 Ratings
Support for Agile Methodology4.449 Ratings00 Ratings
Support for Waterfall Methodology3.845 Ratings00 Ratings
Document Management4.5109 Ratings00 Ratings
Email integration4.796 Ratings00 Ratings
Mobile Access4.995 Ratings00 Ratings
Timesheet Tracking3.644 Ratings00 Ratings
Change request and Case Management3.955 Ratings00 Ratings
Budget and Expense Management7.139 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Basecamp
7.8
40 Ratings
4% above category average
HubSpot CRM
-
Ratings
Quotes/estimates8.329 Ratings00 Ratings
Invoicing6.925 Ratings00 Ratings
Project & financial reporting8.034 Ratings00 Ratings
Integration with accounting software7.927 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
8.0
1464 Ratings
4% above category average
Customer data management / contact management00 Ratings8.71416 Ratings
Workflow management00 Ratings8.31380 Ratings
Territory management00 Ratings6.8184 Ratings
Opportunity management00 Ratings8.21319 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.51421 Ratings
Contract management00 Ratings8.0185 Ratings
Quote & order management00 Ratings7.4949 Ratings
Interaction tracking00 Ratings8.41371 Ratings
Channel / partner relationship management00 Ratings7.7186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.5
966 Ratings
1% above category average
Case management00 Ratings7.4900 Ratings
Call center management00 Ratings7.6776 Ratings
Help desk management00 Ratings7.4826 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
8.5
1295 Ratings
12% above category average
Lead management00 Ratings8.51220 Ratings
Email marketing00 Ratings8.61228 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.6
1339 Ratings
0% above category average
Task management00 Ratings8.01282 Ratings
Billing and invoicing management00 Ratings7.1654 Ratings
Reporting00 Ratings7.71185 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.9
1307 Ratings
4% above category average
Forecasting00 Ratings7.61026 Ratings
Pipeline visualization00 Ratings8.31237 Ratings
Customizable reports00 Ratings7.81207 Ratings
Customization
Comparison of Customization features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.4
1251 Ratings
2% below category average
Custom fields00 Ratings8.11227 Ratings
Custom objects00 Ratings7.81060 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings7.6855 Ratings
Security
Comparison of Security features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
8.4
1205 Ratings
1% above category average
Single sign-on capability00 Ratings8.41072 Ratings
Role-based user permissions00 Ratings8.51149 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.5
821 Ratings
3% above category average
Social data00 Ratings7.5804 Ratings
Social engagement00 Ratings7.4794 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.7
928 Ratings
7% above category average
Marketing automation00 Ratings7.8921 Ratings
Compensation management00 Ratings7.6597 Ratings
Platform
Comparison of Platform features of Product A and Product B
Basecamp
-
Ratings
HubSpot CRM
7.8
1094 Ratings
4% above category average
Mobile access00 Ratings7.81094 Ratings
Best Alternatives
BasecampHubSpot CRM
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BasecampHubSpot CRM
Likelihood to Recommend
6.6
(144 ratings)
8.5
(1506 ratings)
Likelihood to Renew
10.0
(26 ratings)
9.8
(25 ratings)
Usability
7.8
(15 ratings)
8.3
(1406 ratings)
Availability
10.0
(5 ratings)
-
(0 ratings)
Performance
7.3
(4 ratings)
-
(0 ratings)
Support Rating
8.8
(28 ratings)
7.2
(21 ratings)
Online Training
5.0
(1 ratings)
-
(0 ratings)
Implementation Rating
7.7
(4 ratings)
7.3
(6 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
BasecampHubSpot CRM
Likelihood to Recommend
37 Signals
Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Read full review
HubSpot
It's incredibly helpful to be able to segment based on specific properties/criteria. This is especially useful combined with email marketing in order to develop tailored lists which require little maintenance when set up. In terms of engagement, it's also incredibly useful to see what people have been engaging with on websites and blog sites
Read full review
Pros
37 Signals
  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Read full review
HubSpot
  • Sales tracking - The platform is easy to manage and provides various ways to track and analyse sales data
  • Customer database - The system pulls in information from various data points adding incremental knowledge and value to customer records automatically
  • Deal monitoring - The deals section of the system makes it easy to review all stages of deals along with customisable stages
Read full review
Cons
37 Signals
  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Read full review
HubSpot
  • If an email comes in from multiple clients and they email has the same exact subject line, the emails get merged into only one of the companies/contacts and we do not realize we received the request from multiple clients.
  • If a project is created and tickets are created and assigned and linked to the project and the subject is identical, they all merge into one and they are all not visible.. they fall off somewhere which causes steps of a project to be missed. We have changed our side to accommodate this but trying hard to not duplicate names but sometimes that is very hard to do.
  • In Companies, all notes are visible to every user. I would like to have a section for Admin notes ONLY.. this would be executive level information that our end users do not need to see.
  • Notes, regardless of where entered are linked to the companies with no rhyme or reason. If you are in the Company record, you see a list of notes and there is no indication where the note came from.. what ticket or project.
Read full review
Likelihood to Renew
37 Signals
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Read full review
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Usability
37 Signals
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Read full review
HubSpot
HubSpot is superior! I use monday.com, Copper, Acculynx etc. HubSpot smokes them out of the water in all categories accept cost. If you utilize the tool, the ROI is significant. We have been able to maximize our outreach and capitalize on features, options, reports of this tool. Highly recommend
Read full review
Reliability and Availability
37 Signals
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Read full review
HubSpot
No answers on this topic
Support Rating
37 Signals
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Read full review
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
Implementation Rating
37 Signals
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
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HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
Alternatives Considered
37 Signals
Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Read full review
HubSpot
Hubspot has been more robust for us as a tool due to the fact that marketing also lives in there with us. Both tools have great prospecting functionality, but the big thing for us has been the ability to have better aligned efforts and visibility with both sales & marketing working in the same space.
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Return on Investment
37 Signals
  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Read full review
HubSpot
  • Hubspot automation significantly reduces the time we spend managing pipelines. Like hours to minutes time saving.
  • Integration with our website ensures lead capture is comprehensive and automatic, half of my research and information gathering is done before I get a notification of a new lead.
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.