BigCommerce vs. GoDaddy

Big Commerce is great for managing our items for sale all while serving as a home base for our customers. - Whether they want to buy PPE, learn about PPE or have any questions or concerns, they know they can come to our site and get the service/product they need!

Incentivized

I have purchased domains through a few different sites over the years and the ones I purchased from other companies, I always had issues with. The ones I have purchased through GoDaddy were no problem at all. They have easy help pages that helps you set up step-by-step no matter where you will use your domain. I now only purchase them from GoDaddy. They also have coupon codes where you can sometimes get them for 99 cents, especially if you are a new user.

Incentivized

• SEO - fast loading speeds, helps us rank on Google
• Product customization - allows us to customize templates to our needs to fit all viable information
• Integration with other platforms - seamless connection to other properties like Google Ads and Analytics

Incentivized

• Customer service is definitely number one here. The fact that they are open for calls 24/7 and have a great support team is a really nice thing to have when you aren't fully versed in all things domains/cpanel/email etc. They also usually answer quickly.
• Ease of use throughout the website. It's made for the non web savvy individual, clear and instructive for proper usage.
• I think they know their target market well and it's nice to see that their website shows just that.

Incentivized

• Better and easier localisation for stores outside the US
• Speed - it is not the fastest
• Make sure that third-party theme developers update regularly and use best practice
• Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant

Incentivized

• Support agents are woefully undertrained, even in knowledge of their own products.
• Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
• There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.

Incentivized

BigCommerce is a great platform! It does the job and has a very good API set. I would definitely recommend it to others, but I would warn them about the cost associated with BigCommerce. There are lower cost solutions, but definitely not as feature rich as BigCommerce. It's definitely not perfect, and has a few wrinkles to iron, but nothing is ever perfect. It does the job for us and I do enjoy using the platform!!

Incentivized

We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service

Incentivized

I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.

Incentivized

Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.

Incentivized

So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7

Incentivized

I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.

Incentivized

Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!

Incentivized

I think a lot of companies can learn from GoDaddy's support team. I have found:

• Chat or phone support is almost always available.
• Their agents are friendly and helpful.
• Their agents seem to care and be knowledgeable about a wide range of issues.
• I rarely have to escalate my problem to get the support that I need.
• If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.

Incentivized

They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.

A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.

Incentivized

When you look at the landscape of e-commerce platforms, BigCommerce really sets itself apart by being built for serious growth from day one. While Wix is great for simple drag-and-drop projects and Shopify excels at getting a basic shop live in an hour, they both often hit a "plugin wall" where you have to keep paying for third-party apps just to get standard features. BigCommerce, on the other hand, packs those advanced tools—like faceted search, customer groups, and multi-currency support—directly into the core platform. Compared to WooCommerce, which gives you total freedom but leaves you responsible for all the security patches and server maintenance, BigCommerce offers that "Open SaaS" sweet spot. You get the stability of a hosted platform with the flexibility of open APIs. Plus, the fact that they don’t charge transaction fees regardless of which payment processor you use is a massive win for the bottom line. It’s essentially enterprise-grade power without the usual enterprise headache.

Incentivized

GoDaddy is able to be integrated from these various platforms. I haven't used much of other services such as Host Gator, but GoDaddy's relative ease of use makes it a relatively simple platform for your small business needs. It does not quite plug and play, but it's not too far off, either.

Incentivized

I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.

Incentivized

• In my experience, BigCommerce added hours to our work week vs. Volusion due to poor inventory control features we were used to.
• Eventually, as our sales accumulate and we are billed more (tiers), we will be paying $200-$300 more each month on site and app costs vs. Volusion.
• We feel secure in our fears of company going out of business vs. Volusion.
• I just wish we did not have to see Volusion as a risk as it's a much better platform for our business.

• Definitely a positive ROI because we are able to have a website to get information out there in addition to our social media pages. It brings everything together in one place. Companies with websites are way more credible than those without.
• We are planning on hosting our online store through GoDaddy, as well, which will also increase our ROI.

Incentivized