What users are saying about
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Top Rated
602 Ratings
Top Rated
138 Ratings

BigCommerce

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Top Rated
602 Ratings
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Score 8.5 out of 100
Top Rated
138 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

BigCommerce

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.
Michael Johnson | TrustRadius Reviewer

GoDaddy

GoDaddy is a good solution for:
  • first-time, non-techy, local service business owner (not eCom) to manage their business all in one place (looking to build their website, send emails, manage their listings and web presence all in one place
    • The user dashboard for their small business suite is pretty user-friendly. Someone could probably build their site in about three hours.
    • A decent place to keep all business solutions in one easy place and have someone to help them troubleshoot with support.
  • More technically savvy business owners - any field
    • Buy and manage their domains all in one place
    • Get technical support for issues (ex: troubleshooting with CNAME and ANAME records) when redirecting traffic to new pages
    • Buy domains in bulk
I would not recommend GoDaddy's website builder:
  • For eCommerce - the tracking and capabilities are better on Shopify. There are drag and drop themes just the same as with GoDaddy.
  • For people who love to tweak - There are limitations on the WYSIWYG editor.
  • For people who are running a lot of Facebook ad campaigns / socially driven campaigns - It's harder to track conversions and give Facebook the information it needs to prove purchases (any field). We've driven traffic and proved $45k in sales from some of the campaigns that we've done. We had to do it in a roundabout way.
page V | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.2
GoDaddy
Product catalog & listings
BigCommerce
8.2
GoDaddy
Product management
BigCommerce
8.5
GoDaddy
Bulk product upload
BigCommerce
8.2
GoDaddy
Branding
BigCommerce
7.9
GoDaddy
Mobile storefront
BigCommerce
8.7
GoDaddy
Product variations
BigCommerce
8.3
GoDaddy
Website integration
BigCommerce
8.7
GoDaddy
Visual customization
BigCommerce
8.2
GoDaddy
CMS
BigCommerce
7.5
GoDaddy

Online Shopping Cart

BigCommerce
8.6
GoDaddy
Abandoned cart recovery
BigCommerce
8.5
GoDaddy
Checkout user experience
BigCommerce
8.7
GoDaddy

Online Payment System

BigCommerce
8.9
GoDaddy
eCommerce security
BigCommerce
8.9
GoDaddy

eCommerce Marketing

BigCommerce
7.9
GoDaddy
Promotions & discounts
BigCommerce
8.4
GoDaddy
Personalized recommendations
BigCommerce
7.9
GoDaddy
SEO
BigCommerce
7.5
GoDaddy

eCommerce Business Management

BigCommerce
8.1
GoDaddy
Multi-site management
BigCommerce
7.8
GoDaddy
Order processing
BigCommerce
9.0
GoDaddy
Inventory management
BigCommerce
8.4
GoDaddy
Shipping
BigCommerce
7.9
GoDaddy
Custom functionality
BigCommerce
7.7
GoDaddy

Pros

BigCommerce

  • Features (less reliance on 3rd party plugins)
  • Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
  • Price (almost half the price of Shopify Plus in our case)
  • Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
  • Apps/Plugins (they have most all the popular ones)
Anonymous | TrustRadius Reviewer

GoDaddy

  • Customer service has great hours of availability. When things go wrong, and they will, it is nice to have the ability to get in touch with someone.
  • Wide variety of services. GoDaddy can be a one stop shop if you are looking for marketing and email services. They offer more than just domains and email platforms.
  • Once set up, very easy to use.
Kirsten Rodriguez | TrustRadius Reviewer

Cons

BigCommerce

  • Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!
April Chin | TrustRadius Reviewer

GoDaddy

  • Better pricing for renewals. When I see the difference in pricing of purchasing a new domain versus renewing it, I get turned off with such a huge difference. I think it'd be better if they lowered their renewal pricing. Or just some more promotions, I feel like I never receive promotions from them. Another or could be a rewards program for being a loyal customer for x amount of years.
  • They can be a bit annoying/overwhelming with the product/service add-ons once you've gotten what you needed--I understand why they do it but it almost feels like they're trying to trick you into something which makes me feel less trusting of the company.
  • Though I said I liked the user interface for the non savvy person, I must say that their design/branding/ui could use some improvement. It has a lot going on and it doesn't look clean. A lot of things just look like they were thrown together.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

GoDaddy

GoDaddy 5.0
Based on 1 answer
We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service
Anonymous | TrustRadius Reviewer

Usability

BigCommerce

BigCommerce 9.5
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

GoDaddy

GoDaddy 10.0
Based on 2 answers
Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
Anonymous | TrustRadius Reviewer

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 4 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

GoDaddy

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 4 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

GoDaddy

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 8.9
Based on 29 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

GoDaddy

GoDaddy 8.8
Based on 14 answers
Every time I have raised a query, they have been very prompt and have taken up the matter to resolve and successfully lead to a conclusion. They haven't just waited for an email. They also call you and guide you step by step so there is no confusion.
Anonymous | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

GoDaddy

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 14 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

GoDaddy

No score
No answers yet
No answers on this topic

Alternatives Considered

BigCommerce

BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store
Anonymous | TrustRadius Reviewer

GoDaddy

I never selected GoDaddy, but when a client doesn't want to upgrade, I won't force the issue. If a client wants a fresh build and are severely budget-constrained,Weebly is my recommendation. Having the money for a quality WordPress build but no stomach for monthly expenses leads to DigitalOcean, which we normally use for experimental builds since they spin up so quickly and easily. If a client wants professional hosting with automatic backups, guaranteed stability, and proven performance, WP Engine is our recommendation. We will never recommend GoDaddy.
Robert Allen | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.0
Based on 302 answers
BigCommerce has a monthly "Town Hall" meeting where they show what they are working on, what projects are in the pipeline and what they are doing to increase the useability and functionality of the platform.There is a Q&A session at the end where users can ask about specific projects or progress. Each and every session, there is significant progress on ease of use, dedicated platform support in both hardware - redundant server farms, partnering with Google Cloud, identifying and mitigating DDOS attacks in under 200msec, quadrupling server capacity for large traffic times i.e. Black Friday week, etc.—that makes seamless scaling possible.
Anonymous | TrustRadius Reviewer

GoDaddy

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Better site management has increased order volume.
  • Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
  • Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.
Peggy Steffens | TrustRadius Reviewer

GoDaddy

  • Once site was built, very little maintenance involved daily.
  • Easy and quick to edit so time investment is low.
  • Financial App did help me quite a bit. Just not as robust as other offerings but price reflects that.
  • Pro has allowed me to quickly update clients' sites.
June Burchfield - LION | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

GoDaddy

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoDaddy Editions & Modules

Edition
FreeFree
Basic9.992
Standard14.992
Premium19.992
Ecommerce24.992
  1. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigCommerce
8.9
GoDaddy
7.5

Likelihood to Renew

BigCommerce
9.9
GoDaddy
5.0

Usability

BigCommerce
9.5
GoDaddy
10.0

Reliability and Availability

BigCommerce
9.1
GoDaddy

Performance

BigCommerce
9.1
GoDaddy

Support Rating

BigCommerce
8.9
GoDaddy
8.8

Online Training

BigCommerce
9.1
GoDaddy

Implementation Rating

BigCommerce
8.5
GoDaddy

Scalability

BigCommerce
8.0
GoDaddy

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