What users are saying about
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Top Rated
506 Ratings
Top Rated
170 Ratings

BigCommerce

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Top Rated
506 Ratings
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Score 8.7 out of 100
Top Rated
170 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

BigCommerce

I do not know how to code, so the info available here has been very useful and helpful and easy to learn and use given my lack of knowledge. If you were well-versed in coding and could write your own web page I imagine you wouldn't need it. That is not the case here. I still feel that it would make adding data so much easier even if you could do it all yourself. The reports and data compiled also seem easy to access without having to set up spreadsheets and compile data.
Peggy Steffens | TrustRadius Reviewer

Squarespace

Squarespace is perfect for a small to midsize business that wants a website that's easy to manage all on their own. An enterprise level company should definitely look toward other platforms to meet their needs, but Squarespace can be a great fit for many other businesses. The decision should be based on the features and functionality you need. Many businesses just need a website that's reliable, simple, and professional
Bryan Hume | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.5
Squarespace
Product catalog & listings
BigCommerce
8.8
Squarespace
Product management
BigCommerce
8.9
Squarespace
Bulk product upload
BigCommerce
8.5
Squarespace
Branding
BigCommerce
8.2
Squarespace
Mobile storefront
BigCommerce
8.7
Squarespace
Product variations
BigCommerce
8.6
Squarespace
Website integration
BigCommerce
8.8
Squarespace
Visual customization
BigCommerce
8.4
Squarespace
CMS
BigCommerce
7.5
Squarespace

Online Shopping Cart

BigCommerce
8.8
Squarespace
Abandoned cart recovery
BigCommerce
8.7
Squarespace
Checkout user experience
BigCommerce
8.8
Squarespace

Online Payment System

BigCommerce
9.4
Squarespace
eCommerce security
BigCommerce
9.4
Squarespace

eCommerce Marketing

BigCommerce
8.3
Squarespace
Promotions & discounts
BigCommerce
8.6
Squarespace
Personalized recommendations
BigCommerce
8.2
Squarespace
SEO
BigCommerce
8.2
Squarespace

eCommerce Business Management

BigCommerce
8.4
Squarespace
Multi-site management
BigCommerce
8.2
Squarespace
Order processing
BigCommerce
9.2
Squarespace
Inventory management
BigCommerce
8.6
Squarespace
Shipping
BigCommerce
8.3
Squarespace
Custom functionality
BigCommerce
7.9
Squarespace

Security

BigCommerce
Squarespace
9.0
Role-based user permissions
BigCommerce
Squarespace
9.0

Platform & Infrastructure

BigCommerce
Squarespace
8.1
API
BigCommerce
Squarespace
7.9
Internationalization / multi-language
BigCommerce
Squarespace
8.4

Web Content Creation

BigCommerce
Squarespace
8.5
WYSIWYG editor
BigCommerce
Squarespace
8.6
Code quality / cleanliness
BigCommerce
Squarespace
8.2
Admin section
BigCommerce
Squarespace
8.6
Page templates
BigCommerce
Squarespace
8.6
Library of website themes
BigCommerce
Squarespace
8.5
Mobile optimization / responsive design
BigCommerce
Squarespace
8.9
Publishing workflow
BigCommerce
Squarespace
8.5
Form generator
BigCommerce
Squarespace
8.3

Web Content Management

BigCommerce
Squarespace
7.3
Content taxonomy
BigCommerce
Squarespace
7.7
SEO support
BigCommerce
Squarespace
7.5
Bulk management
BigCommerce
Squarespace
6.4
Availability / breadth of extensions
BigCommerce
Squarespace
6.9
Community / comment management
BigCommerce
Squarespace
7.8

Pros

BigCommerce

  • Very detailed product description options allows us to showcase our products one-by-one. The multiple options to customize how you can showcase your product is extremely helpful.
  • The back-end user home page is the "control center" for managing all incoming orders. It has numerous ways to interact with your orders and communicate with your customers.
  • The back-end "control center" allows you to manage your products by category, brand, color, etc. When you have 1000's of products, trying to find it without "professional" skus can be challenging. BC allows you to search with just words.
brenda wilson | TrustRadius Reviewer

Squarespace

  • Very robust how-to and troubleshooting guides – if you're trying to do something specific, a quick google search will lead you to a writeup by Squarespace of exactly the issue you're trying to solve. Comparing this to competitors where you're more or less on your own, Squarespace makes you feel confident that you can make any change you'd want.
  • Well-designed template sites – you'd have to try very hard to create an ugly site when you've got such robust templates to work with. Plus design fundamentals like ample white space and color palettes are built in to the design process.
  • Lots of options – Squarespace has beautifully-designed add-ons that clients ask for (such as adding a dynamic map to their site which shows their shop's location). These options require no jury-rigging and dovetail with the design of the site.
  • Unbreakable web design – there is no way to break your site, unlike with competitors where you're trying to cobble together plug-ins to make your site function how you'd want it.
Anonymous | TrustRadius Reviewer

Cons

BigCommerce

  • Need to be able to add tracking information to customer order
  • Would like shipping alert to be editable to include tracking number
  • Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
Darcy Knapp, MBA | TrustRadius Reviewer

Squarespace

  • The editing experience is VERY slow. Every time you switch in or out of an editor (page content, styles, etc), Squarespace takes 3-5 seconds to load, which is not a deal-breaker, but definitely annoying.
  • There's still no "real" way to set a background color on a given section. You can fake it by using a background image, which works, but what if you want a light background? Squarespace automatically makes the text white for any section, regardless of how bright the background is.
  • It's frustrating that Squarespace hasn't implemented some sort of variable system for fonts and colors. If you decide to change fonts or colors, you have to go around and update it in 50 million different places, which is a huge pain.
Andrew Folts | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.7
Based on 43 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Squarespace

Squarespace 10.0
Based on 4 answers
Unless our website requires significantly more functionality in the future, I can't see us terminating our contract
Emily Muhoberac | TrustRadius Reviewer

Usability

BigCommerce

BigCommerce 9.3
Based on 18 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Squarespace

Squarespace 10.0
Based on 3 answers
It's simple to use for someone who is really good with computers as well as those who are not. I've been using my personal squarespace for years and have also helped clients build a starting page which they are later able to manage theirselves.
Mandy Cramer | TrustRadius Reviewer

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 2 answers
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
Jack Bendrihem | TrustRadius Reviewer

Squarespace

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 2 answers
unbeliveable .. quick. no slow downs. only 1 time we had an outage.
Jack Bendrihem | TrustRadius Reviewer

Squarespace

No score
No answers yet
No answers on this topic

Support

BigCommerce

BigCommerce 8.6
Based on 22 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Squarespace

Squarespace 10.0
Based on 2 answers
Help is available directly from the back end and uses full sentence searching to find answers to questions others may have asked before. With a ton of articles and support questions documents, it is very likely that your question has been answered. If not each page has the ability to open a direct email to support. Each case has a number and can be followed. Responses are often quick and have links and directions clearly stated
Angela Skees | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
we aren't computer literate as many younger people are so it was difficult at time
Jack Bendrihem | TrustRadius Reviewer

Squarespace

No score
No answers yet
No answers on this topic

Implementation

BigCommerce

BigCommerce 8.5
Based on 11 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Squarespace

No score
No answers yet
No answers on this topic

Alternatives Considered

BigCommerce

Though Shopify has an easy to use interface for the beginners in eCommerce, they charge an additional merchant fee for using a payment gateway other than their own. For a store like mine where margins are already slim, added fees and charges can really stack up. BigCommerce provides you with the ability to choose your payment gateway without added fees. When compared to Squarespace, simply put, BigCommerce provides me with a much greater selection of apps, marketing tools, and website template customization.
Matthew Walker | TrustRadius Reviewer

Squarespace

The ease of use was a massive plus in Squarespace's side. I have limited knowledge of HTML and web development. Squarespace won simply because of its user-friendliness and the low barrier to entry when it comes to creating a good looking website. Every alternative that I looked at was either more expensive or required more knowledge than I possessed.
Anonymous | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.6
Based on 256 answers
Along with affordability, we chose BigCommerce specifically because it was scalable. After outgrowing our previous wholesale solution we wanted to ensure that the next solution would last us as long as possible. Moving to a new platform can come along with a large learning curve so we wanted to make sure we weren't just putting a bandaid on our current issues. We believe we'll be able to utilize BigCommerce for years to come.
Asher Hoffman | TrustRadius Reviewer

Squarespace

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Using BigCommerce with the integrated ShipStation app has helped me save time immensely for processing shipping.
  • Among our products is a digital download. BigCommerce has made it possible for us to sell our downloadable product.
  • Merely by using BigCommerce, I've been ranked on page one of Google and other search engines. I have not had to pay for SEO. This has given us greater visibility to customers searching for what we offer.
stephen oostdyk | TrustRadius Reviewer

Squarespace

  • My clients are very happy with the results they're getting from their websites.
  • They don't really manage the sites themselves, so can't really speak to the ease of use for them. However, I find it relatively easy to build good looking sites for them. This in turn makes it economical for them.
  • Making changes and updating their sites can be done relatively quickly. We can embed whatever elements they need, like video.
  • We can easily manage updates to their on-site SEO.
Robbin Block | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.951
EnterpriseCustom1
Pro249.951
  1. per month
Additional Pricing Details

Squarespace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Squarespace Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigCommerce
8.8
Squarespace
8.5

Likelihood to Renew

BigCommerce
9.7
Squarespace
10.0

Usability

BigCommerce
9.3
Squarespace
10.0

Reliability and Availability

BigCommerce
9.1
Squarespace

Performance

BigCommerce
9.1
Squarespace

Support

BigCommerce
8.6
Squarespace
10.0

Online Training

BigCommerce
9.1
Squarespace

Implementation

BigCommerce
8.5
Squarespace

Scalability

BigCommerce
8.6
Squarespace

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