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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bigtincan Engagement

    Score8 out of 10
    N/AModus (formerly App Data Room) is designed to drive sales success, by helping customers create and distribute content for the most critical moments of their sales process. The vendor boasts more than 120,000 sales and marketing professionals are using Modus to conduct 250,000 Critical Customer Conversations every day.N/A

    Keap

    Score6.2 out of 10
    N/AKeap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

    $199

    per month

    Pipedrive

    Score8.7 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Pricing
    Bigtincan EngagementKeapPipedrive
    Editions & Modules
    No answers on this topic
    Pro
    $199.00
    per month
    Max
    $289.00
    per month
    Max Classic
    Contact Us
    per year
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Offerings
    Pricing Offerings
    Bigtincan EngagementKeapPipedrive
    Free Trial
    YesYesYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesYesNo
    Entry-level Setup FeeOptionalOptionalNo setup fee
    Additional DetailsThe off-the-shelf version starts at $45 per user per month. Whitelabel, integrations, enterprise pricing and authentication packages available on request.All plans with 1 user and 500 contacts. The price is $30.00 for each additional user.Monthly plans are available. The Essentials monthly plan at $24 per month.
    More Pricing Information
    Community Pulse
    Bigtincan EngagementKeapPipedrive
    Considered Multiple Products
    Bigtincan
    No answer on this topic
    Thryv
    Chose Keap
    Constant Contact is very good but limited to one or two uses compared to multiple uses for Keap. Pipedrive is even more limited and not as user-friendly. Hubspot is great but way overpriced compared to the value delivered by Keap. Mailchimp is just, well... cheap in my view. …
    Incentivized
    Chose Keap
    We have used Pipedrive for our franchise sales side, but going forward we will be using ActiveCampaign for both our franchise sales and lead management for our owners. ActiveCampaign isn't as feature heavy as Infusionsoft, but it's a whole lot easier to use and setup. It allows …
    Incentivized
    Chose Keap
    We didn’t select Keap, the company came with it and everyone new hates it and wants it gone.
    Incentivized
    Chose Keap
    We went with Pipedirve because it is far easier to use and much cheaper. It also has a lot of useful addons that are reasonably priced.
    Incentivized
    Chose Keap
    Fast, affordable, and easy. These three things are enough.
    Incentivized
    Chose Keap
    Easy to get started right away. Flexible campaign builder. Affordable. Built-in features without needing additional tools or plug-ins.
    Incentivized
    Pipedrive Inc.
    Chose Pipedrive
    Pipedrive has an excellent UI, email tracking features, and the ability to display contact information and notes about each individual. It allows us to integrate other systems with a high degree of automation, which is crucial to our workflow. Easy to pick up and use, with …
    Incentivized
    Chose Pipedrive
    Pipedrive is extremely lightweight, but extremely powerful as you get deeper into it. My 61 year old father will use it, when he won't even use email on desktop. Pipedrive is inexpensive and easy to adopt. It's also easy to adapt, adding custom fields, deal stages, and other …
    Incentivized
    Chose Pipedrive
    Pipedrive is a mature product that is feature-rich, but simple. It can be used as minimally as possible and is still a fantastic contact manager. But it is robust, and can really automate a lot of the sales process if used correctly.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    87%
    Would buy again
    74 Answers
    96%
    Would buy again
    22 Answers
    Delivers good value for the price
    No answers on this topic
    92%
    Delivers good value for the price
    73 Answers
    95%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    No answers on this topic
    87%
    Happy with the feature set
    74 Answers
    96%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    90%
    Lived up to sales and marketing promises
    66 Answers
    89%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    No answers on this topic
    95%
    Implementation went as expected
    69 Answers
    89%
    Implementation went as expected
    16 Answers
    Features
    Bigtincan EngagementKeapPipedrive
    CRM Project Management
    Comparison of CRM Project Management features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    7.7
    29 Ratings
    7% below category average
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    Task management00 Ratings8.820 Ratings7.964 Ratings
    Billing and invoicing management00 Ratings7.416 Ratings4.15 Ratings
    Reporting00 Ratings7.127 Ratings8.263 Ratings
    Automated CRM activity logging00 Ratings6.41 Ratings00 Ratings
    Sales pipeline management00 Ratings9.11 Ratings00 Ratings
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    5.9
    152 Ratings
    27% below category average
    Pipedrive
    -
    Ratings
    WYSIWYG email editor00 Ratings9.050 Ratings00 Ratings
    Dynamic content00 Ratings8.947 Ratings00 Ratings
    Landing pages00 Ratings4.0136 Ratings00 Ratings
    A/B testing00 Ratings6.410 Ratings00 Ratings
    Mobile optimization00 Ratings4.5126 Ratings00 Ratings
    Email deliverability reporting00 Ratings4.5151 Ratings00 Ratings
    List management00 Ratings4.5149 Ratings00 Ratings
    Triggered drip sequences00 Ratings9.049 Ratings00 Ratings
    Lead Management
    Comparison of Lead Management features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    5.5
    153 Ratings
    29% below category average
    Pipedrive
    -
    Ratings
    Lead nurturing automation00 Ratings5.0148 Ratings00 Ratings
    Lead scoring and grading00 Ratings4.0130 Ratings00 Ratings
    Data quality management00 Ratings4.5131 Ratings00 Ratings
    Automated sales alerts and tasks00 Ratings5.0140 Ratings00 Ratings
    Automated follow-ups00 Ratings9.11 Ratings00 Ratings
    Campaign Management
    Comparison of Campaign Management features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    8.0
    90 Ratings
    10% above category average
    Pipedrive
    -
    Ratings
    Calendaring00 Ratings9.089 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    6.4
    150 Ratings
    6% below category average
    Pipedrive
    -
    Ratings
    Dashboards00 Ratings7.255 Ratings00 Ratings
    Standard reports00 Ratings4.0146 Ratings00 Ratings
    Custom reports00 Ratings8.0137 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    5.7
    144 Ratings
    25% below category average
    Pipedrive
    -
    Ratings
    API00 Ratings8.0127 Ratings00 Ratings
    Role-based workflow & approvals00 Ratings4.5110 Ratings00 Ratings
    Customizability00 Ratings5.0140 Ratings00 Ratings
    Third-party software integrations00 Ratings7.31 Ratings00 Ratings
    Mobile app for sales & marketing automation00 Ratings5.51 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    -
    Ratings
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    Customer data management / contact management00 Ratings00 Ratings8.724 Ratings
    Workflow management00 Ratings00 Ratings7.821 Ratings
    Territory management00 Ratings00 Ratings6.514 Ratings
    Opportunity management00 Ratings00 Ratings8.365 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings00 Ratings8.864 Ratings
    Contract management00 Ratings00 Ratings8.317 Ratings
    Quote & order management00 Ratings00 Ratings7.314 Ratings
    Interaction tracking00 Ratings00 Ratings8.521 Ratings
    Channel / partner relationship management00 Ratings00 Ratings7.116 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    -
    Ratings
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    Case management00 Ratings00 Ratings4.76 Ratings
    Call center management00 Ratings00 Ratings1.15 Ratings
    Help desk management00 Ratings00 Ratings3.16 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    -
    Ratings
    Pipedrive
    7.5
    49 Ratings
    3% below category average
    Lead management00 Ratings00 Ratings7.549 Ratings
    Email marketing00 Ratings00 Ratings7.613 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    -
    Ratings
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    Forecasting00 Ratings00 Ratings7.719 Ratings
    Pipeline visualization00 Ratings00 Ratings8.268 Ratings
    Customizable reports00 Ratings00 Ratings7.516 Ratings
    Customization
    Comparison of Customization features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    -
    Ratings
    Pipedrive
    6.4
    64 Ratings
    18% below category average
    Custom fields00 Ratings00 Ratings8.664 Ratings
    Custom objects00 Ratings00 Ratings8.554 Ratings
    Scripting environment00 Ratings00 Ratings1.04 Ratings
    API for custom integration00 Ratings00 Ratings7.646 Ratings
    Security
    Comparison of Security features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    -
    Ratings
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    Single sign-on capability00 Ratings00 Ratings6.112 Ratings
    Role-based user permissions00 Ratings00 Ratings7.360 Ratings
    Social CRM
    Comparison of Social CRM features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    -
    Ratings
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    Social data00 Ratings00 Ratings1.15 Ratings
    Social engagement00 Ratings00 Ratings1.15 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    -
    Ratings
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    Marketing automation00 Ratings00 Ratings3.67 Ratings
    Compensation management00 Ratings00 Ratings3.54 Ratings
    Platform
    Comparison of Platform features of Bigtincan Engagement and Keap and Pipedrive
    Feature
    Bigtincan Engagement
    -
    Ratings
    Keap
    -
    Ratings
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    Mobile access00 Ratings00 Ratings8.261 Ratings
    Best Alternatives
    Bigtincan EngagementKeapPipedrive
    Small Businesses
    Mediafly
    Score7.7 out of 10
    SharpSpring (discontinued)
    Score8 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Mediafly
    Score7.7 out of 10
    No answers on this topic
    Kintone
    Score9.7 out of 10
    Enterprises
    ClearSlide
    Score8 out of 10
    No answers on this topic
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Bigtincan EngagementKeapPipedrive
    Likelihood to Recommend
    9.5
    (2 ratings)
    5.3
    (210 ratings)
    8.0
    (72 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    9.0
    (40 ratings)
    8.0
    (3 ratings)
    Usability
    10.0
    (1 ratings)
    5.2
    (28 ratings)
    9.0
    (25 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (6 ratings)
    8.2
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.0
    (26 ratings)
    8.5
    (15 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (6 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    8.6
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.0
    (8 ratings)
    8.2
    (1 ratings)
    Configurability
    -
    (0 ratings)
    2.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    1.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    6.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Bigtincan EngagementKeapPipedrive
    Likelihood to Recommend
    Bigtincan
    ADR is a great interactive tool for B2B businesses that sales deals one-on-one with the customer. I don't think it would be well suited for B2C businesses because of the need and cost for individual licenses per user. I would highly recommend this tool to B2B companies that practice traditional sales with a technological edge.
    Incentivized
    Read full review
    Thryv
    Keap is very good at contact management and automation creation but weaker at email campaign creation. I was particularly interested in a function where when manually entering a new contact, you are then able to email that contact using a premade HTML template. It will currently not do this. There is a workaround, but it is unnecessarily ponderous.
    Incentivized
    Read full review
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Pros
    Bigtincan
    • Allows us to include video collateral in our portfolio
    • Allows visibility into an activity that the recipient performs once collateral is sent to them
    • Provides analytics around most and least used pieces of collateral
    • Allows our marketing team to generate and upload new collateral on demand
    Incentivized
    Read full review
    Thryv
    • Pricing: Keap Max Classic (formerly Infusionsoft) is affordable for nonprofits and small businesses and includes all the automation features we need!
    • Customer Support: Our onboarding and success coaches have been so helpful, taking into account some unique processes we have and finding solutions.
    • Updates: Keap is constantly providing more and better solutions!
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Cons
    Bigtincan
    • I wish the App UI was the same across all platforms. The app looks different on Windows than iOS.
    Incentivized
    Read full review
    Thryv
    • More articles and videos on how to use the various functions of Keap
    • Having representatives designated to certain regions or companies for a point of contact when help is needed
    • More options when building the emails. While the click and drop options can be a plus, they can also be negative because you are limited to image and text sizing and positions
    Read full review
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Likelihood to Renew
    Bigtincan
    App Data Room has been instrumental in allowing our sale representatives to present up-to-date and innovative marketing collateral to potential customers. A second value add is that our Marketing Department is able to create and upload the most current material to the app so that our sales representatives have access to the most up-to-date information to present to our customers.
    Incentivized
    Read full review
    Thryv
    We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
    Read full review
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Usability
    Bigtincan
    Overall, the App Data Room product is easy to use. Our Marketing Department is able to quickly upload updated and new material once they create the documents. Users are able to quickly find material filed by subject matter. Once the appropriate material is located, it can be presented on their iPad and emailed to prospective customers who indicate interest in the products.
    Incentivized
    Read full review
    Thryv
    You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
    Incentivized
    Read full review
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Reliability and Availability
    Bigtincan
    No answers on this topic
    Thryv
    There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
    Read full review
    Pipedrive Inc.
    No answers on this topic
    Performance
    Bigtincan
    No answers on this topic
    Thryv
    OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
    Read full review
    Pipedrive Inc.
    No answers on this topic
    Support Rating
    Bigtincan
    The few support requests that we have submitted have been resolved within 2 business days. The App Data Room staff has also been responsive to suggestions from our staff to upgrade the product - specifically in the area of analytics.
    Incentivized
    Read full review
    Thryv
    Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
    Incentivized
    Read full review
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    In-Person Training
    Bigtincan
    No answers on this topic
    Thryv
    I have been to a number of in-person training sessions over the years with Keap and all of them have been FANTASTIC. They really put a lot of time and effort into these sessions. Staff and facilitators go out of their way to ensure that participants are getting what they need.
    Incentivized
    Read full review
    Pipedrive Inc.
    No answers on this topic
    Online Training
    Bigtincan
    No answers on this topic
    Thryv
    The results of training online are often based on how people learn. The training was great but with feature updates, you just have to get in there sometimes and do it! The training definitely lays a firm enough foundation for you to be successful even if its can't be updated with every feature update.
    Read full review
    Pipedrive Inc.
    No answers on this topic
    Implementation Rating
    Bigtincan
    No, key insights. Implementation was easy. The App Data Room staff hosted initial training sessions for our support personnel, and then these support persons conducted training and support sessions for our users.
    Incentivized
    Read full review
    Thryv
    Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
    Read full review
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Alternatives Considered
    Bigtincan
    We've used custom developed tools in the past but the upfront cost is very high and the solution we had was very costly to update. We did not have a CMS previously so real-time updates were unheard of. App Data Room has all of the features we previously had plus so much more.
    Incentivized
    Read full review
    Thryv
    Keap is fast. The learning curve is shorter and they have an academy for learning with videos quite extensive that explain a lot of different scenarios, specially when you need to customize scenarios of automations and segments. Is cheaper if you consider that this services CRM + Mailing don´t come often in one package and the realiability to send mails is quite good.
    Incentivized
    Read full review
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    Scalability
    Bigtincan
    No answers on this topic
    Thryv
    You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
    Read full review
    Pipedrive Inc.
    No answers on this topic
    Return on Investment
    Bigtincan
    • I don't have any hard numbers. But all I get are good reviews and compliments from our sales team and customers who interact with ADR.
    Incentivized
    Read full review
    Thryv
    • Automation has allowed us to be more engaged and invested in our customers by reminding us about birthdays and other important events in their lives so that we can celebrate with them.
    • We lacked the manpower to sell and distribute orders online before setting up the payments and automation features. We now collect $5k+ a week in lost sales through online ordering.
    • List cleaning functionality and engagment settings have allowed us to run a 40-50% email open rate that allows us to create an engaged community around local events and opportunities as well as sales and special offerings.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    ScreenShots

    Bigtincan Engagement Screenshots

    Screenshot of Always Up-To-DateScreenshot of Content ManagementScreenshot of In-Depth AnalyticsScreenshot of Instant Follow-UpsScreenshot of Works Online and Offline

    Keap Screenshots

    Screenshot of a Keap invoiceProduct screenshotScreenshot of the entire sales pipeline displayed in one view.

    Pipedrive Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot