What users are saying about
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Top Rated
123 Ratings
Top Rated
959 Ratings

Birdeye

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Top Rated
123 Ratings
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Score 7.6 out of 100
Top Rated
959 Ratings
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Score 8 out of 100

Feature Set Ratings

    Survey Format & Appearance

    Birdeye

    Feature Set Not Supported
    N/A
    7.0

    SurveyMonkey

    70%
    SurveyMonkey ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.6
    76%
    71 Ratings

    Themes

    N/A
    0 Ratings
    6.6
    66%
    64 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    6.9
    69%
    63 Ratings

    Survey Content

    Birdeye

    Feature Set Not Supported
    N/A
    7.8

    SurveyMonkey

    78%
    SurveyMonkey ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    7.8
    78%
    58 Ratings

    Question design help

    N/A
    0 Ratings
    7.3
    73%
    68 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.1
    81%
    74 Ratings

    Survey Logic

    Birdeye

    Feature Set Not Supported
    N/A
    7.6

    SurveyMonkey

    76%
    SurveyMonkey ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.6
    76%
    68 Ratings

    Survey Reporting & Analytics

    Birdeye

    Feature Set Not Supported
    N/A
    7.5

    SurveyMonkey

    75%
    SurveyMonkey ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    7.8
    78%
    73 Ratings

    Data export

    N/A
    0 Ratings
    7.7
    77%
    70 Ratings

    Standard reports

    N/A
    0 Ratings
    7.5
    75%
    73 Ratings

    Custom reports

    N/A
    0 Ratings
    7.3
    73%
    60 Ratings

    Analytics

    N/A
    0 Ratings
    7.2
    72%
    62 Ratings

    Survey Administration & Security

    Birdeye

    Feature Set Not Supported
    N/A
    7.6

    SurveyMonkey

    76%
    SurveyMonkey ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    7.8
    78%
    63 Ratings

    Compliance

    N/A
    0 Ratings
    7.5
    75%
    54 Ratings

    Survey Distribution

    Birdeye

    Feature Set Not Supported
    N/A
    6.8

    SurveyMonkey

    68%
    SurveyMonkey ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    6.9
    69%
    29 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    6.8
    68%
    41 Ratings

    Attribute Ratings

    • Birdeye is rated higher in 2 areas: Likelihood to Recommend, Usability
    • SurveyMonkey is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    7.2

    Birdeye

    72%
    82 Ratings
    7.0

    SurveyMonkey

    70%
    103 Ratings

    Likelihood to Renew

    Birdeye

    N/A
    0 Ratings
    9.0

    SurveyMonkey

    90%
    26 Ratings

    Usability

    9.7

    Birdeye

    97%
    11 Ratings
    7.9

    SurveyMonkey

    79%
    38 Ratings

    Availability

    Birdeye

    N/A
    0 Ratings
    10.0

    SurveyMonkey

    100%
    2 Ratings

    Performance

    Birdeye

    N/A
    0 Ratings
    6.0

    SurveyMonkey

    60%
    2 Ratings

    Support Rating

    6.1

    Birdeye

    61%
    13 Ratings
    6.7

    SurveyMonkey

    67%
    38 Ratings

    Implementation Rating

    Birdeye

    N/A
    0 Ratings
    10.0

    SurveyMonkey

    100%
    4 Ratings

    Likelihood to Recommend

    Birdeye

    If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.
    Read full review

    Momentive (SurveyMonkey, Inc)

    SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
    Read full review

    Pros

    Birdeye

    • Their support is excellent. Always fast and efficient.
    • Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
    • Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
    Read full review

    Momentive (SurveyMonkey, Inc)

    • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
    • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
    • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
    • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
    Read full review

    Cons

    Birdeye

    • It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
    • Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
    • The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.
    Read full review

    Momentive (SurveyMonkey, Inc)

    • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
    • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
    • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
    Read full review

    Pricing Details

    Birdeye

    Starting Price

    $0

    Editions & Modules

    Birdeye editions and modules pricing
    EditionModules
    Standard$299.001
    Professional$399.002
    PremiumCustom Pricing3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SurveyMonkey

    Starting Price

    $0

    Editions & Modules

    SurveyMonkey editions and modules pricing
    EditionModules
    Business Plan - Team Advantage27.001
    Business Plan - Team Premier89.002
    EnterpriseContact Sales3
    Personal Plan - Standard Monthly99.004
    Personal Plan - Advantage Annual34.005
    Personal Plan - Premier Annual119.006

    Footnotes

    1. Per User Per Month (billed annually)
    2. Per User Per Month (billed annually)
    3. none
    4. Per User Per Month (billed monthly)
    5. Per User Per Month (billed annually)
    6. Per User Per Month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Birdeye

    No answers on this topic

    Momentive (SurveyMonkey, Inc)

    Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
    Read full review

    Usability

    Birdeye

    Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.
    Read full review

    Momentive (SurveyMonkey, Inc)

    SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
    Read full review

    Performance

    Birdeye

    No answers on this topic

    Momentive (SurveyMonkey, Inc)

    still to many limitations for more complex surveys --skips, filtered questions, etc.
    Read full review

    Support Rating

    Birdeye

    Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.
    Read full review

    Momentive (SurveyMonkey, Inc)

    I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
    Read full review

    Implementation Rating

    Birdeye

    No answers on this topic

    Momentive (SurveyMonkey, Inc)

    Implementation not required.
    Read full review

    Alternatives Considered

    Birdeye

    There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
    Read full review

    Momentive (SurveyMonkey, Inc)

    SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
    Read full review

    Return on Investment

    Birdeye

    • All Positive ROI - It's simple
    • As a re-seller, it's all residual income, sell it once, train them, your done.
    • Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.
    Read full review

    Momentive (SurveyMonkey, Inc)

    • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
    • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
    • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
    Read full review

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