What users are saying about
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Top Rated
100 Ratings
38 Ratings
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Score 7.3 out of 100

OneCause

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Top Rated
100 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • OneCause is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

Blackbaud Online Express

90%
12 Ratings
9.3

OneCause

93%
67 Ratings

Likelihood to Renew

Blackbaud Online Express

N/A
0 Ratings
6.4

OneCause

64%
1 Rating

Usability

Blackbaud Online Express

N/A
0 Ratings
8.5

OneCause

85%
54 Ratings

Support Rating

8.9

Blackbaud Online Express

89%
10 Ratings
9.5

OneCause

95%
56 Ratings

Implementation Rating

Blackbaud Online Express

N/A
0 Ratings
10.0

OneCause

100%
1 Rating

Likelihood to Recommend

Blackbaud

For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.
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OneCause

I really have nothing bad to say about OneCause they have been great to work with for the past 2 years, obviously being a non-profit, we always think everything costs too much, so many if it was less expensive, but the support staff is worth every penny. Keep up the amazing work and wonderful platform
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Pros

Blackbaud

  • Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
  • Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.
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OneCause

  • Customer service during planning phases- reps always get back to me to help answer my questions.
  • Event managers are always great to work with at our Gala. We really need someone to make sure the whole program runs well, and OneCause never disappoints.
  • Variety of events that we can use this for is awesome! No need for paypal, venmo, etc.
  • Mobile bidding has been a game changer for us. People can participate in our auction even if they cannot attend the event!
  • Platform is relatively easy to use- intuitive even for those who are not techy!
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Cons

Blackbaud

  • It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
  • I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
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OneCause

  • larger photos for items in an auction/ different page layout so its easier to see and click into each item.
  • more integrations- less manual work
  • easier user interface- sometimes very clunky and hard to navigate through
  • ability to connect donors and winning bidders directly through the platform
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Pricing Details

Blackbaud Online Express

Starting Price

Editions & Modules

Blackbaud Online Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    OneCause

    Starting Price

    Editions & Modules

    OneCause editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Request a Demo

      Likelihood to Renew

      Blackbaud

      No answers on this topic

      OneCause

      It is ultimately not my call, and we are switching Donor CRMs/fundraising platforms so not sure what that will mean for OneCause.
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      Usability

      Blackbaud

      No answers on this topic

      OneCause

      OneCause is very user-friendly both for setup and for our donors. Before using OneCause, we would organize all the logistics and the auction without the help of auction software. OneCause has greatly simplified the process. It is easy to set up and offers a lot of resources for first-time users.
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      Support Rating

      Blackbaud

      Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
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      OneCause

      As stated previously, the support is top-notch. Quick responses, knowledgeable support staff and also a lot of videos and articles available for self-help. Best thing is that you do not have to talk to a chatbot. You can talk to real people via chat, phone or email
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      Implementation Rating

      Blackbaud

      No answers on this topic

      OneCause

      I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.
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      Alternatives Considered

      Blackbaud

      Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus.
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      OneCause

      The biggest draw for us was OneCause's silent auction offering. We had been doing silent auctions on paper for the last four years and we were looking to update our process and draw in more bids with added convenience. OneCause was able to create a one-stop-shop for us where we could have all of our Gala offerings in a central location.
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      Return on Investment

      Blackbaud

      • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
      • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
      • Snapshot reporting of successful grant applications and fund-raising are readily available.
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      OneCause

      • Once we joined OneCause for our event fundraising platform we never looked back. Each year we've experienced growth with not only the funds raised but also in the improvement of the event execution.
      • We've learned a tremendous amount for in-person fundraising success through the OneCause team and that has led us to explore virtual and campaign options.
      • The onsite event support has proven so valuable to our event success we have begun budgeting to have that same level of support at all our in-person events. The OneCause event team guides you well during the planning phase and then provides top-notch support and peace of mind the night/day of the event.
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