What users are saying about
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17 Ratings
27 Ratings
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Score 7.8 out of 100

OneCause

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17 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Blackbaud Online Express

Blackbaud's Online Express is very well suited for small to medium non-profit organizations for tracking e-communications sign-ups and statistics. It is also perfect for creating and editing online donation forms to insert into existing websites so the web pages match the companies website rather than having an entirely different look. We use the program in collaboration with Raiser's Edge so I am not sure how appropriate it would be for an organization that is not using Raiser's Edge. It seamlessly integrates with Raiser's Edge.
Linda Behrman | TrustRadius Reviewer

OneCause

OneCause's mobile bidding platform is well suited for a variety of fundraising events that take place in-person, but it is not without its quirks and oddities. The platform is extremely dated and can be overwhelming even to technical users. You can tell that all of OneCause's efforts have been focused on their virtual events platform which I have not used, as our organization only does in-person events and we did not hold any events during the times of COVID restrictions. The software, while effective, severely needs an overhaul in order to be competitive to today's modern donor.
Stephen Juliano | TrustRadius Reviewer

Pros

Blackbaud Online Express

  • Automatically matches the donor to a constituent in the database, if there is one, and gives you the opportunity to search if a match isn't found.
  • If gift is in honor or memory of someone, it matches the tribute in the database, if it already exists. If not, you are able to easily create a new one.
  • Transaction reports are easily accessible on the Blackbaud Merchant Services site.
Patricia Gauss | TrustRadius Reviewer

OneCause

  • Easy- easy for donors to look through items and bid
  • Reliable- can depend on it to have correct bids, end when auction closed, etc.
Anonymous | TrustRadius Reviewer

Cons

Blackbaud Online Express

  • Access via Blackbaud's web portal, and to Citrix, is clumsy and slow.
  • User creation and management is also clumsy, slow, and error-prone.
  • Integration with Raiser's Edge is a pro, but it also can make using Online Express more complicated than necessary for users just looking for a simple email marketing tool.
Patrick Plaisance | TrustRadius Reviewer

OneCause

  • Could do better with their social media integration
  • Adding video to the auction items
  • Adding links in auction item descriptions
  • Hybrid functionality
Seth Weiner | TrustRadius Reviewer

Usability

Blackbaud Online Express

No score
No answers yet
No answers on this topic

OneCause

OneCause 10.0
Based on 1 answer
Super easy to use, and if you have issues, their support pages have all the answers!
Seth Weiner | TrustRadius Reviewer

Support Rating

Blackbaud Online Express

Blackbaud Online Express 9.0
Based on 6 answers
Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
Emily Brady | TrustRadius Reviewer

OneCause

OneCause 9.0
Based on 3 answers
The on-site support was fantastic on the night of our event. They knew what they were doing and took direction professionally. Pre-event, we felt that the account manager was not listening to our concerns and was more of a sales staffer than a support staffer. Having us connected directly to support would bump this to a 9.
David S. Levine, CFRE | TrustRadius Reviewer

Alternatives Considered

Blackbaud Online Express

Constant Contact definitely has more bells and whistles when it comes to email campaigns but we found it to be more complex than we needed. Blackbaud Online Express has the right combination of simplicity, ease of use, and features needed to be successful with our email marketing
Jenna Montgomery | TrustRadius Reviewer

OneCause

OneCause offered more customization on the site, captured better donor information, and was easier to use for both staff and volunteers.
Kelsey Singleton | TrustRadius Reviewer

Return on Investment

Blackbaud Online Express

  • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
  • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
  • Snapshot reporting of successful grant applications and fund-raising are readily available.
Anonymous | TrustRadius Reviewer

OneCause

  • We would not have been able to hold our largest fundraising event the past two years without it
  • Overall bids on items increased substantially
  • Allowed us to engage with constituents across the country, not just locally
Marc Alexander | TrustRadius Reviewer

Screenshots

Pricing Details

Blackbaud Online Express

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OneCause

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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