What users are saying about
35 Ratings
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Top Rated
463 Ratings
35 Ratings
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Score 8.5 out of 100

Groove

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Top Rated
463 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Capsule CRM

Capsule CRM has many advantages that make it unique from all other customer relationship management applications. This application is also used for task management and it is also used to set automatic quotes and proposals. In these automatic quotes and proposals, they set their company details, pricing, and different things that help them to know more details about the company. It is perplexing application for internal chat integration and document storage.
Samuel-Borris James | TrustRadius Reviewer

Groove

Groove is great in any scenario where an organization is looking to ensure its most valuable resource, its people, are committing to the mission. In sales scenarios we can assess where our team is finding success during specific times of the day/week, and by connecting it to our CRM that leaves room for reporting across the territory.
TJ Fredrick | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Capsule CRM
8.7
Groove
Customer data management / contact management
Capsule CRM
8.6
Groove
Workflow management
Capsule CRM
9.3
Groove
Territory management
Capsule CRM
8.7
Groove
Opportunity management
Capsule CRM
8.7
Groove
Integration with email client (e.g., Outlook or Gmail)
Capsule CRM
9.0
Groove
Contract management
Capsule CRM
8.9
Groove
Quote & order management
Capsule CRM
8.1
Groove
Interaction tracking
Capsule CRM
8.1
Groove
Channel / partner relationship management
Capsule CRM
8.9
Groove

Customer Service & Support

Capsule CRM
8.4
Groove
Case management
Capsule CRM
8.5
Groove
Call center management
Capsule CRM
8.6
Groove
Help desk management
Capsule CRM
8.0
Groove

Marketing Automation

Capsule CRM
8.6
Groove
Lead management
Capsule CRM
8.8
Groove
Email marketing
Capsule CRM
8.4
Groove

CRM Project Management

Capsule CRM
8.2
Groove
Task management
Capsule CRM
8.1
Groove
Billing and invoicing management
Capsule CRM
8.4
Groove
Reporting
Capsule CRM
8.1
Groove

CRM Reporting & Analytics

Capsule CRM
7.5
Groove
Forecasting
Capsule CRM
7.1
Groove
Pipeline visualization
Capsule CRM
7.8
Groove
Customizable reports
Capsule CRM
7.5
Groove

Customization

Capsule CRM
8.3
Groove
Custom fields
Capsule CRM
7.9
Groove
Custom objects
Capsule CRM
8.3
Groove
Scripting environment
Capsule CRM
8.6
Groove
API for custom integration
Capsule CRM
8.3
Groove

Security

Capsule CRM
8.3
Groove
Single sign-on capability
Capsule CRM
8.2
Groove
Role-based user permissions
Capsule CRM
8.5
Groove

Social CRM

Capsule CRM
7.6
Groove
Social data
Capsule CRM
7.8
Groove
Social engagement
Capsule CRM
7.4
Groove

Integrations with 3rd-party Software

Capsule CRM
7.7
Groove
Marketing automation
Capsule CRM
7.7
Groove
Compensation management
Capsule CRM
7.8
Groove

Platform

Capsule CRM
8.2
Groove
Mobile access
Capsule CRM
8.2
Groove

Pros

Capsule CRM

  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Rosi Muñoz | TrustRadius Reviewer

Groove

  • Analytics behind our multitouch process. Allowing us to understand which parts of our process are not working and which parts are.
  • Excellent customization abilities. The ability for us to have multiple multitouch campaigns is key and the ability for us to be able to fully customize these things
  • Groove's Support team is phenomenal. Questions are always answered quickly and effectively. They even will jump on a screen share to make sure you are getting the answer you need.
Anonymous | TrustRadius Reviewer

Cons

Capsule CRM

  • The CRM is intended for "sales pipeline" use. We don't use it for that, so we have to hack it a bit to fit our needs. If you need a free CRM to track sales pipelines...this would be PERFECT!
  • The Dashboard isn't particularly customizable or useful for us.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Groove

  • Analytics would be helpful to understand the successes of outbound prospecting
  • I'd love to be able to see what my BDRs are doing. Could I have access to view their emails/prospects?
  • I've had troubles with formatting issues. I wish it would just keep the formatting from GMAIL
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Capsule CRM

No score
No answers yet
No answers on this topic

Groove

Groove 8.7
Based on 8 answers
The top ten was given due to Groove's usefulness in the sales environment. It is very useful and if it were not used it would be wasted a lot of time very unnecessary. That's why Groove is indispensable. Thus, it would be important to renew the groove and have a positive return.
Livia Lopes | TrustRadius Reviewer

Usability

Capsule CRM

Capsule CRM 9.0
Based on 1 answer
Capsule CRM is business-oriented software to meet-up the demands of business applications. So you must be happy to know this tool is the best way to manage the supply chain and business solutions. Thus,. You can add up this tool to our system to see the miraculous effect of management. So, oracle fusion applications should have diverse effects on promotions and the up-gradation is very important to bring the latest effects.
Samuel-Borris James | TrustRadius Reviewer

Groove

Groove 8.3
Based on 121 answers
The platform is super intuitive, straightforward to use, and easy to find all of the required functionalities necessary for my sales role. Usability is a key functionality in any platform for it to work and Groove definitely has been able to develop a platform that is effective, simple, and easy to use for both admins and end users / sales reps.
Anonymous | TrustRadius Reviewer

Support Rating

Capsule CRM

Capsule CRM 9.0
Based on 1 answer
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
Samuel-Borris James | TrustRadius Reviewer

Groove

Groove 8.7
Based on 140 answers
Whenever there has been an issue with Groove support makes sure to notify you straight away by way of messaging within the app itself. I have only had one issue and when reaching out I was talking to a Groove team member within minutes and my issue was resolved very quickly.
Anonymous | TrustRadius Reviewer

Implementation Rating

Capsule CRM

No score
No answers yet
No answers on this topic

Groove

Groove 9.1
Based on 1 answer
Everything has worked incredibly smoothly when consider the "tech stack" in place behind Groove.
TJ Fredrick | TrustRadius Reviewer

Alternatives Considered

Capsule CRM

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
Anonymous | TrustRadius Reviewer

Groove

We liked that Groove was optimized for Salesforce and Gmail users. We did not have to maintain a separate database like you do for SalesLoft and Outreach and therefore setup was very simple. No mapping of fields back to Salesforce is required, as all of your Salesforce fields are visible in Groove. We also loved the calendar integration and that you can include Salesforce fields on the calendar invite in Google Calendar so that the reps don't have to go into Salesforce to update them.
Anonymous | TrustRadius Reviewer

Return on Investment

Capsule CRM

  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Groove

  • GROOVE provides the insights on your targets in terms of interactions with your "touches". You are able to identify very easily those that are reading your emails and those that are not, allowing you to have laser like focus on who to truly focus on. Again, GROOVE keeps you very organized and informed.
Todd Veihman | TrustRadius Reviewer

Screenshots

Pricing Details

Capsule CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Capsule CRM Editions & Modules

Edition
Capsule CRM$12.001
  1. Per Month Per User
Additional Pricing Details

Groove

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Groove Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Capsule CRM
8.4
Groove
8.6

Likelihood to Renew

Capsule CRM
Groove
8.7

Usability

Capsule CRM
9.0
Groove
8.3

Support Rating

Capsule CRM
9.0
Groove
8.7

Implementation Rating

Capsule CRM
Groove
9.1

Add comparison