Groove

• Mass Mailings - Unbelievable. When you're reaching out to everyone and their mother, Groove helps you keep track of your work in the most intuitive way ever!
• Reporting - Not only will you be able to track who you reached out to and when, you'll be able to see who is most interested/engaged with your communications and will be prompted to reach out to those folks first!
• Integration - You're able to consolidate your workflow, working directly out of Groove, because of its sync with Salesforce and with your email. You can easily import and tweak contact information, push your notes right into Salesforce from the platform and engage with your sales information quickly and easily.

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• There are too many Groove buttons/links in the Gmail interface and on the Chrome browser. Users can and do get confused what button pertains to which function set.
• It would be nice if Groove also worked in Firefox browser.
• Calendar sync can be unreliable at times. A couple of users prefer to use their Salesforce calendars first and foremost and sync to Gmail calendar. If they delete an invite to an All Staff meeting from Salesforce, Groove notifies everyone that the meeting was canceled on the Gmail side.
• How about adding a mobile app that can integrate to the Gmail mobile app?

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• Groove's ROI is simple for my organization. The quicker we see people interacting with our emails, the sooner we can reach out to them and move them down the sales funnel. The insight that Groove provides us allows us to move fast and build stronger pipeline faster.

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