Groove

• Clean format - never feel overwhelmed on the scheduling page, and I have never gotten complaints about the site not working for my students. Scheduling students is always a challenge, and any ways to take challenges away from that process is a win.
• Editing meeting types - again, I find the UX to be delightful, and don't dread updating or adding meeting types where needed.
• Time zones - I have students and colleagues across the country, and being able to edit the time zone for the user minimizes confusion. No more "my 2pm or your 2pm?" back and forth.

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• The email tracking needs to differentiate better between who is sending which email in Salesforce.
• Groove has to be reinstalled regularly with my company email, to reduce that significantly or to completely correct that would be a great help.
• When you create email templates with attached documents for that specific email, the attachments translate as links to the documents when they are eventually sent to clients. This is a small problem to an otherwise great feature.

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• We have been able to address our identified prospects more consistently and in an organized way, leading to more engaged prospects and more opportunities created.
• The team is significantly more organized, leading to more productivity from them on a day to day basis, and less questions on the process.
• Increased ramp time for new hires, leading to quicker revenue generation.

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