What users are saying about
Top Rated
33 Ratings
Top Rated
33 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Groove

Well suited for the desktop browser environment and only the Chrome browser. Also well suited for logging and tracking of emails, selectively or for all email sends/recipients. Generally good for contact matching, though if one uses the Salesforce NPSP objects, Groove might not match someone easily for whom we have multiple email addresses. Not well suited for users that rely on mobile interface first (or foremost) and users that accidentally use Internet Explorer, Firefox etc.
William Reese profile photo

Pros

Groove

  • Matching inbox Contacts to Salesforce contacts
  • Email Logging
  • Email Tracking
  • Adding new Contacts on the fly from within Gmail interface
William Reese profile photo

Cons

Groove

  • Scheduling Meetings - There is a lot of cool functionality with the scheduling links to book meetings with clients, but often times I would end up in back-to-back meetings, or more phone calls than I could handle in a day if I wasn't careful. Improving the ability to add buffers of a few minutes between meetings (which seems to only sometimes work), and also allowing for expiration of meeting links would be phenomenal. The expiration is more important for individuals working with contacts around the world. Clients would find old links and book random meetings with me with 10 - 15 minutes notice and wouldn't confirm, which made me feel as though I was caught slightly off guard and left scrambling.
  • Template Editing - This feature could be more friendly. There'd be some moments where the mail-merge drop down wouldn't load at all for me, so I ended up memorizing them so I could manually type them. Additionally, sometimes pasting would lead to very strange formatting and it was difficult to get the formatting back to a presentable level.
  • Template Content Capabilities - The ability to add images to templates would be immensely helpful, especially for commonly asked questions where screenshots are helpful. I would utilize the template option much more if I could include images and align them appropriately.
No photo available

Likelihood to Renew

Groove

Groove 10.0
Based on 1 answer
Groove does everything that we need it to do at a fraction of the cost of competitors. Their customer support team is top-notch and we always get our questions answered in a timely manner. We have had nothing but success working with Groove
Greg Larsen profile photo

Support

Groove

Groove 9.5
Based on 2 answers
It's outstanding. Very easy to get the developers on the line and helping you. They are genuinely curious and interested in improving their platform for their users - they're super sincere and kind and lovely. Absolutely LOVE THEM.
Gretchen Barton profile photo

Alternatives Considered

Groove

The integration with Gmail for HubSpot was not as seamless as Groove's, nor did the version we had provided us with the capability to easily dive deeply into the email history, or send calendar scheduling links! Groove was easy to set up and also easy to learn. Additionally, it felt much more reliable when we saw the incoming emails start populating in our CRM tool, in addition to the outgoing emails.
No photo available

Return on Investment

Groove

  • Groove's ROI is simple for my organization. The quicker we see people interacting with our emails, the sooner we can reach out to them and move them down the sales funnel. The insight that Groove provides us allows us to move fast and build stronger pipeline faster.
No photo available

Pricing Details

Groove

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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