Groove

• Matching inbox Contacts to Salesforce contacts
• Email Logging
• Email Tracking
• Adding new Contacts on the fly from within Gmail interface

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• Scheduling Meetings - There is a lot of cool functionality with the scheduling links to book meetings with clients, but often times I would end up in back-to-back meetings, or more phone calls than I could handle in a day if I wasn't careful. Improving the ability to add buffers of a few minutes between meetings (which seems to only sometimes work), and also allowing for expiration of meeting links would be phenomenal. The expiration is more important for individuals working with contacts around the world. Clients would find old links and book random meetings with me with 10 - 15 minutes notice and wouldn't confirm, which made me feel as though I was caught slightly off guard and left scrambling.
• Template Editing - This feature could be more friendly. There'd be some moments where the mail-merge drop down wouldn't load at all for me, so I ended up memorizing them so I could manually type them. Additionally, sometimes pasting would lead to very strange formatting and it was difficult to get the formatting back to a presentable level.
• Template Content Capabilities - The ability to add images to templates would be immensely helpful, especially for commonly asked questions where screenshots are helpful. I would utilize the template option much more if I could include images and align them appropriately.

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• Groove's ROI is simple for my organization. The quicker we see people interacting with our emails, the sooner we can reach out to them and move them down the sales funnel. The insight that Groove provides us allows us to move fast and build stronger pipeline faster.

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