Chrome Remote Desktop vs. LogMeIn Central by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chrome Remote Desktop
Score 8.1 out of 10
N/A
Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.
$0
LogMeIn Central by GoTo
Score 6.7 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month
Pricing
Chrome Remote DesktopLogMeIn Central by GoTo
Editions & Modules
No answers on this topic
LogMeIn Central
$80
per month (minimum 25 computers)
Offerings
Pricing Offerings
Chrome Remote DesktopLogMeIn Central by GoTo
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Chrome Remote DesktopLogMeIn Central by GoTo
Considered Both Products
Chrome Remote Desktop
Chose Chrome Remote Desktop
We selected Chrome Remote Desktop because it was a free alternative that gives us the functionalities that we need.
LogMeIn Central by GoTo
Chose LogMeIn Central by GoTo
LogMeIn Central was one of the only ones that had a fantastic dashboard where I could see everything in one place, and then group them by department. Plus I didn't have to have a server on my end to house all of this data and manage the connections. Compared to Citrix XenApp it …
Features
Chrome Remote DesktopLogMeIn Central by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Chrome Remote Desktop
8.2
21 Ratings
4% above category average
LogMeIn Central by GoTo
8.7
96 Ratings
10% above category average
Screen sharing6.520 Ratings9.888 Ratings
File transfer7.511 Ratings9.193 Ratings
Instant message7.06 Ratings9.363 Ratings
Secure remote access with Smart Card authentication9.03 Ratings9.014 Ratings
Access to sleeping/powered-off computers9.110 Ratings6.866 Ratings
Over-the-Internet remote session9.021 Ratings9.894 Ratings
Initiate remote control from mobile8.017 Ratings8.078 Ratings
Remote management of servers & workstations9.019 Ratings9.286 Ratings
Remote Active Directory® management7.05 Ratings8.934 Ratings
Centralized management dashboard9.08 Ratings8.483 Ratings
Session record9.05 Ratings8.146 Ratings
Annotations9.04 Ratings8.735 Ratings
Monitoring and Alerts9.04 Ratings8.358 Ratings
Multi-platform remote control7.015 Ratings8.163 Ratings
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Chrome Remote DesktopLogMeIn Central by GoTo
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User Ratings
Chrome Remote DesktopLogMeIn Central by GoTo
Likelihood to Recommend
9.3
(21 ratings)
8.4
(96 ratings)
Likelihood to Renew
7.0
(2 ratings)
9.0
(4 ratings)
Usability
8.8
(7 ratings)
9.7
(84 ratings)
Availability
-
(0 ratings)
9.8
(82 ratings)
Support Rating
3.8
(7 ratings)
9.0
(5 ratings)
Implementation Rating
10.0
(1 ratings)
9.0
(3 ratings)
User Testimonials
Chrome Remote DesktopLogMeIn Central by GoTo
Likelihood to Recommend
Google
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
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GoTo (formerly LogMeIn)
LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).
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Pros
Google
  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
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GoTo (formerly LogMeIn)
  • IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
  • It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
  • It expands to meet the demands of expanding companies and can handle a higher volume of devices.
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Cons
Google
  • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
  • A way to easier switch between multiple monitors.
  • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
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GoTo (formerly LogMeIn)
  • It could pull up the user's login in addition to the hostname
  • Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
  • Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer
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Likelihood to Renew
Google
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
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GoTo (formerly LogMeIn)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
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Usability
Google
Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
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GoTo (formerly LogMeIn)
It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.
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Reliability and Availability
Google
No answers on this topic
GoTo (formerly LogMeIn)
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
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Support Rating
Google
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
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GoTo (formerly LogMeIn)
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
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Implementation Rating
Google
None, its quick and easy
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GoTo (formerly LogMeIn)
I was not involved in the implementation of the product.
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Alternatives Considered
Google
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
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GoTo (formerly LogMeIn)
LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.
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Return on Investment
Google
  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
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GoTo (formerly LogMeIn)
  • Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly.
  • Its compliant with many security policies. Hence boost security for our clients and end users.
  • The downtime was very low, hence making it more reliable and top-notch.
Read full review
ScreenShots

Chrome Remote Desktop Screenshots

Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.