Clari vs Gong

Clari is perfect for a sales team collaborating to forecast and estimate the opportunities and overall business status, it's working in a hierarchy scheme that reflects each team member's forecast into their team leader's big forecast number in an automated and easy process. It also can define a periodic date to update the forecast among the team so the forecasting to top management is automated as well.

If you have a scaling sales team, then Gong is the perfect partner in that scaling motion, as it allows you to know exactly what is being said, pressure test your GTM strategy, and your product market fit. For example, when our messaging shifted during the pandemic, using Gong allowed us to measure whether reps were adopting the new messaging quickly and to highlight high-performing reps by sharing call snippets, etc.

• Allows for more efficient funnel management - quick ability to update sales funnels in real time.
• Provides transparency for leadership to see what is happening with the deals in real time.
• Able to see the whole story within the sales cycle for upper management down to rep level, as well as those not within sales, to get an understanding of the state of the business.

• Alerts to let you know moments that matter in calls
• The UI is super easy to explore and intuitive so you don't need much training
• It helps us collaborate across borders
• the mobile app is helpful when you're on the move

• I still find myself having to update apps in Salesforce as well as Clari when it's supposed to eliminate the need for duplicative forecasting tools.
• Reps don't have access to company-wide or even team reporting. Would be really helpful to see how other reps are doing and what deals they have

• Showing the camera of all participants. When reviewing the recording it would be helpful to see the prospects face so we can determine how they are reacting to specific portions of the call, rather than just viewing a shared screen or the speaker.

It's an amazing tool that's an integral part of the sales org, and I can't think of any other tool that compares to quality of Gong.

it is a very easy tool to use. It easily integrates with SFDC and is easy to learn how to use. Clari is a recommendation with any organization concerned with learning new tools because it is so simple to master. I would say it has a strong usability score for all level of users

The Gong operating platform and system are very intuitive and easy to learn. There was not much, if any, learning curve involved in the implementation of Gong. Tasks are done as expected and the Gong automation works flawlessly. It has become an essential daily tool here and I can't imagine the sales cycle without it.

Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

No glitches or issues.

Even if I don’t have some experience with Datahug, this platform doesn’t have an excellent end-user experience as Clari. Also, Clari has simple integration with Sales Apps, mobile application and notifications work very well, and is faster than Datahug. Reports are more straightforward, and you have with Clari an easy way for customization.

Salesforce CMS captures my call data and notes that I include in the records, but it does not record the call and provide the specific data that Gong does. Gong does a nice job of giving me the specifics needed to make changes moving forward.

I was not involved with the process

I was not involved with the process

• Has made it easier to keep track of ops. Our company has many open ops that sit and get drawn out. This makes it easy to forget about things and not update. Clari has helped us keep things on track and follow up on more closings that would have been left out.
• With a small sales team, the cost isn't much of an issue as the deals won from the tool means the ROI is there quickly. With large teams though, I could see that being an issue when compared to just Salesforce licenses

• Time savings because I get pinged when I need to follow up with a client
• Revenue expansion because I can identify upsell opportunities really easily
• Alignment between my team and leadership as they can see exactly where a conversation went - what went well & what went poorly, etc.