Clari vs. Gong

Clari is specifically well suited for sales reps, every week, every day to help organize their pipeline. Additionally Clari is very well suited for Sales Leaders to understand the entire sales organization picture in terms of expected company sales/revenue I can't think of situations where Clari is less appropriate, but not the entire company needs access and you do not want to waste license counts on that

Incentivized

Gong is great for situations where a new hire has just joined and the manager wants to check on the calls to provide feedback as they onboard. It's also great if there are some super-star sales reps, and the team wants to learn more about how to structure their conversation, the insights from Gong would be helpful. However, this isn't great for tracking more personal discussions at times.

Incentivized

• Sales pipeline management: Clari provides real-time visibility into the sales pipeline, enabling sales teams to track the progress of deals and make informed decisions.
• Revenue forecasting: The platform integrates with existing sales and marketing tools, giving organizations a comprehensive view of their sales pipeline and enabling accurate revenue forecasting.
• Advanced analytics: Clari uses machine learning and advanced analytics to provide actionable insights into sales performance and help organizations make informed decisions about their sales strategy.

Incentivized

• Conversation insights:
• Ability to save snippets of conversations to come back to rather than watch the full call again.
• Share calls and snippets of conversations to colleagues:
• Categories conversations and snippets into folders so you can go back and review a bank of examples quickly. This has been particularly helpful when examining the types of language our prospects use, allowing us to go back and improve our marketing copy.

Incentivized

• Integrating SFDC activity for opportunity health reporting was missing
• Very expensive - somewhat hard to justify the cost vs. the value received, and the expense would increase as the organization increased in size.
• End to End Revenue forecasting - it would be great if Clari could forecast potential revenue 3 - 4 quarters out based on current top of funnel activity. Clari is really strong for in-quarter forecasting, but not future looking.

Incentivized

• Sometimes the transcriber gets the words wrong from the call but more often than not it is funny rather than offensive. I appreciate there are limitations to what it can pick up
• On rare occasions Gong may accidentally attribute the next action to the wrong person but this doesn't happen very often

Incentivized

Clari is modern, and easy to use, plus visually things look good, and everything just makes sense when using Clari

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

Clari is very good when it comes to usability as I'm accessing it on daily basis as long as I'm on my Notebook, it helps a lot having visibility on my business status and progress on achievement. I can estimate my weekly, monthly, and yearly opportunities closure and revenue. I have some saved views which are so useful to get what I want to see.

Incentivized

I feel like the platform overall has nearly perfected what it is trying to do. As a call library and analytics analyzer it does this so well. The UI is simple enough and it is not too hard to learn all the features. I would say the only major complaint about usability is it can sometimes be a bit lagging on startup or slow to analyze some calls.

Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

The Clari professional services team was great and kept us on our timeline. No complaints. Nothing amazing to report.

Incentivized

This is nothing something I'm able to answer

Incentivized

Clari was selected due to the flawless integration with Salesforce, updates are made in real time. Being able to monitor everything at a scalable level has also been critical for our team. For example, we have different views established that show the rep level, manager level, director, customer segment. This eliminates unnecessary forecast/pipeline meetings

Incentivized

Our reps preferred Gong; they were more familiar with it and found it easier to use. Gong was more expensive by far, and there were many more affordable options on the market, but at the time, we also considered switching costs and decided to stay with Gong. The mobile app was also a factor in this decision.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• We have significantly decreased the number of overdue deals in our funnel.
• We stay on top of deals within the pipeline much better now, since there is more transparency and accountability. This has sped up our sales cycle and our funnel is much more clean.

Incentivized

• Positive - allowed to review calls and find key points to focus on. Save time instead of having to review notes
• Positive - allowed to share recordings and notifying when the call has been reviewed. This means you can follow up in a timely matter
• Positive - Allows for managers to provide feedback

Incentivized