What users are saying about
37 Ratings
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Top Rated
234 Ratings
37 Ratings
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Score 8.9 out of 100

Gong.io

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Top Rated
234 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Clari

Clari can be used as an excellent platform to include all critical data for sales purposes. All forecasting activities and management can be handled in one single place like Clari. Also, Clari apps give you an immediate area for your notes and to provide visibility to others to help and improve the sales process.
Anonymous | TrustRadius Reviewer

Gong.io

I give [Gong.io] a 10 because I have worked with other call recording tools in the past and nothing comes close to this. The AI's ability to give actionable insights is so incredibly valuable when compared to trying to go back and listen to a full call for snippets. The way it can pinpoint who was talking when has helped us to better serve our clients 10x in just a short time on the platform.
Anonymous | TrustRadius Reviewer

Pros

Clari

  • Allows for more efficient funnel management - quick ability to update sales funnels in real time.
  • Provides transparency for leadership to see what is happening with the deals in real time.
  • Able to see the whole story within the sales cycle for upper management down to rep level, as well as those not within sales, to get an understanding of the state of the business.
Anonymous | TrustRadius Reviewer

Gong.io

  • Insights into speaking patterns. Being able to see if you need to be more patient or ask more questions is necessary for our sales department.
  • Capturing different topics of conversation. No one wants to have to listen to a 45 minute meeting just to find the snippet of conversation wherein a particular topic came up for just a few moments.
  • Being able to then clip a recording in order to send only the pertinent information to either the client or internally.
  • The ability to organize by team so that only the proper people are able to view their analytics at any given time. It allows for specialized improvements and more exact analytics for each department.
Anonymous | TrustRadius Reviewer

Cons

Clari

  • Limited functionality. Really the only use case for me is forecasting and deal reviews.
  • Allow all managers to edit reps stages and numbers with a notification.
  • Does not require manual commit numbers to be confirmed. Should auto-commit the previous week's number if no change is needed.
Aaron J. McReynolds | TrustRadius Reviewer

Gong.io

  • The transcribing can use a bit of work. I understand it's not easy to do, but occasionally there are paragraphs at a time that make little to no sense, unless you were on the call / in the meeting.
  • The video is often a bit grainy. Typically this isn't an issue if you understand the context of what's taking place on the call, but if you're attempting to read anything that's not size 28 font on a PowerPoint slide, then good luck.
  • The recordings typically reflect all of the individual lines that are dialed into the calls, but they do not differentiate between multiple people on the same line. Better voice recognition could likely identify how many folks are actually participating in the meeting, making it a bit easier to sift through the recordings for the bits of information that you're looking for from a particular individual.
Anonymous | TrustRadius Reviewer

Support Rating

Clari

Clari 8.0
Based on 2 answers
Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
Luke Ferrel | TrustRadius Reviewer

Gong.io

Gong.io 8.3
Based on 182 answers
They have been very attentive and always communicating with us. They also are great at scheduling calls for training purposes and helping new members of my team. In that aspect I have nothing but great things to say, they are responsive, attentive and always willing to help. I really like working with them.
Tavi Carvajal | TrustRadius Reviewer

Alternatives Considered

Clari

Not familiar with other products in the quote to close space. I have not used others, as Clari has been our first and we have been very pleased with it, so I have had no need to evaluate other competitors to it.
Anonymous | TrustRadius Reviewer

Gong.io

We chose Gong.io over Chorus.ai and Wingman because
  1. It had a better customer support team
  2. It had a better overall UI/UX
  3. It had easier integration with our tech stack (others are integrated as well)
  4. We have better relationships with the founding team members of Gong.io
  5. We liked the overall experience in dealing with Gong.io
Anonymous | TrustRadius Reviewer

Return on Investment

Clari

  • Clari has helped some of our managers become more accurate in their predictions as well as help them assess quickly how business is flowing. This helps us focus on the deals that are critical and take action. They feel more productive and in control of their pipeline.
Candi Bashiri | TrustRadius Reviewer

Gong.io

  • Made the sales and sales engineering teams much better and providing feedback to each other. We have been able to suggest next steps to each other that help us build business cases and close more deals.
  • Reducing repetitive demos when not all stakeholders can attend by sharing the demo recording with the customer.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Clari

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Gong.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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