What users are saying about
67 Ratings
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Top Rated
666 Ratings
67 Ratings
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Score 8.4 out of 100

Gong

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Top Rated
666 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Attribute Ratings

  • Clari is rated higher in 1 area: Usability
  • Gong is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.5

Clari

85%
17 Ratings
9.4

Gong

94%
355 Ratings

Likelihood to Renew

Clari

N/A
0 Ratings
9.0

Gong

90%
5 Ratings

Usability

9.3

Clari

93%
4 Ratings
9.2

Gong

92%
122 Ratings

Availability

Clari

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Performance

Clari

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Support Rating

9.0

Clari

90%
5 Ratings
9.8

Gong

98%
187 Ratings

Implementation Rating

Clari

N/A
0 Ratings
7.6

Gong

76%
3 Ratings

Configurability

Clari

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Contract Terms and Pricing Model

Clari

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Ease of integration

Clari

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Product Scalability

Clari

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Vendor post-sale

Clari

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Vendor pre-sale

Clari

N/A
0 Ratings
9.1

Gong

91%
1 Rating

Likelihood to Recommend

Clari

Clari is perfect for a sales team collaborating to forecast and estimate the opportunities and overall business status, it's working in a hierarchy scheme that reflects each team member's forecast into their team leader's big forecast number in an automated and easy process. It also can define a periodic date to update the forecast among the team so the forecasting to top management is automated as well.
Read full review

Gong.io

If you have a scaling sales team, then Gong is the perfect partner in that scaling motion, as it allows you to know exactly what is being said, pressure test your GTM strategy, and your product market fit. For example, when our messaging shifted during the pandemic, using Gong allowed us to measure whether reps were adopting the new messaging quickly and to highlight high-performing reps by sharing call snippets, etc.
Read full review

Pros

Clari

  • Allows for more efficient funnel management - quick ability to update sales funnels in real time.
  • Provides transparency for leadership to see what is happening with the deals in real time.
  • Able to see the whole story within the sales cycle for upper management down to rep level, as well as those not within sales, to get an understanding of the state of the business.
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Gong.io

  • Alerts to let you know moments that matter in calls
  • The UI is super easy to explore and intuitive so you don't need much training
  • It helps us collaborate across borders
  • the mobile app is helpful when you're on the move
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Cons

Clari

  • I still find myself having to update apps in Salesforce as well as Clari when it's supposed to eliminate the need for duplicative forecasting tools.
  • Reps don't have access to company-wide or even team reporting. Would be really helpful to see how other reps are doing and what deals they have
Read full review

Gong.io

  • Showing the camera of all participants. When reviewing the recording it would be helpful to see the prospects face so we can determine how they are reacting to specific portions of the call, rather than just viewing a shared screen or the speaker.
Read full review

Pricing Details

Clari

Starting Price

Editions & Modules

Clari editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Gong

    Starting Price

    Editions & Modules

    Gong editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Clari

      No answers on this topic

      Gong.io

      It's an amazing tool that's an integral part of the sales org, and I can't think of any other tool that compares to quality of Gong.
      Read full review

      Usability

      Clari

      it is a very easy tool to use. It easily integrates with SFDC and is easy to learn how to use. Clari is a recommendation with any organization concerned with learning new tools because it is so simple to master. I would say it has a strong usability score for all level of users
      Read full review

      Gong.io

      The Gong operating platform and system are very intuitive and easy to learn. There was not much, if any, learning curve involved in the implementation of Gong. Tasks are done as expected and the Gong automation works flawlessly. It has become an essential daily tool here and I can't imagine the sales cycle without it.
      Read full review

      Support Rating

      Clari

      Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
      Read full review

      Gong.io

      I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
      Read full review

      Implementation Rating

      Clari

      No answers on this topic

      Gong.io

      No glitches or issues.
      Read full review

      Alternatives Considered

      Clari

      Even if I don’t have some experience with Datahug, this platform doesn’t have an excellent end-user experience as Clari. Also, Clari has simple integration with Sales Apps, mobile application and notifications work very well, and is faster than Datahug. Reports are more straightforward, and you have with Clari an easy way for customization.
      Read full review

      Gong.io

      Salesforce CMS captures my call data and notes that I include in the records, but it does not record the call and provide the specific data that Gong does. Gong does a nice job of giving me the specifics needed to make changes moving forward.
      Read full review

      Contract Terms and Pricing Model

      Clari

      No answers on this topic

      Gong.io

      I was not involved with the process
      Read full review

      Professional Services

      Clari

      No answers on this topic

      Gong.io

      I was not involved with the process
      Read full review

      Return on Investment

      Clari

      • Has made it easier to keep track of ops. Our company has many open ops that sit and get drawn out. This makes it easy to forget about things and not update. Clari has helped us keep things on track and follow up on more closings that would have been left out.
      • With a small sales team, the cost isn't much of an issue as the deals won from the tool means the ROI is there quickly. With large teams though, I could see that being an issue when compared to just Salesforce licenses
      Read full review

      Gong.io

      • Time savings because I get pinged when I need to follow up with a client
      • Revenue expansion because I can identify upsell opportunities really easily
      • Alignment between my team and leadership as they can see exactly where a conversation went - what went well & what went poorly, etc.
      Read full review

      Screenshots

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