Likelihood to Recommend
It has been a great and easy experience, and I'd highly recommend it to colleagues. It is easy to navigate, all my information is in one place, and if I need additional help within the tool -- some resources quickly help answer any additional questions I may have.
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Paylocity created a custom report for me to use for our prevailing wage and certified payroll jobs. It's actually such an impressive report that LCPTracker has asked Paylocity to create it for some of their other clients. It took my manual, job by job, data entry and simplified it to a significant degree. My main "complaint" is that onboarding is only accessible on desktop. Not all employees have a computer
Read full review Pros Collective Health does a good job of breaking down the costs associated with the utilization of any given medical service Collective Health helps users locate the best medical provider and/or facility that is best for them Collective Health provides quick and reliable support channels to users Read full review The platform is user friendly and easy to figure out Paylocity makes it easy to get supportive data. Between reports and data insights it's easy to get what you need to provide to executive management Payroll is easy to run, there's no hidden fees, and almost always can you manage to get next day deposit Read full review Cons Logout time, I know there is sensitive information, but sometimes I wish I wasn't auto logged out of my account after some time. Read full review Employee portal is not easy to navigate for employees. It's repetitive in fields and not clear on how to find what you need and update. Customer service follows scripts rather than critically thinking. Even when the issue is clearly lined out. Causing a delay in solutions and multiple emails. The more difficult the problem, the more likely you are to get "lost" in the queue. Their contract and onboarding was not clear on the package and products you receive. We thought our pricing included features that it didn't and then other features we thought we were getting were only free trials and we would have to pay additional costs to continue (which we didn't find out until we received a notice our trial was ending). There are three different views (HR, Payroll, general search) that are confusing to understand. This is used I assume to be able to separate payroll and HR users. There is a lot of duplicate information across the different views and they are used on the employee level as well which is confusing for the employee. It would be nice if duplicate fields were under one umbrella and titled the same across. User settings are hard to update and you have to fill out a form every time. Half the time the user setting updates aren't accurate and we have to submit another form. It's time consuming and not clear. Read full review Likelihood to Renew
We gave an 8 rating because I believe there are simple improvements Paylocity could make that would make a world of difference in an admins every day work world. We will probably renew because we are already familiar with Paylocity and how it works. It would a huge change to bring in a different HR & Payroll system at this point
Read full review Usability
If you are attempting to do something unfamiliar, you can either use their Help button to access a large database of articles, including "how to" documents, or call their help desk. Their help desk is based in the U.S. and they are usually willing to spend however long it takes to get you the answers you are looking for. It was based on these two aspects of customer service that we decided to add them as our Time & Labor tracking provider, after considering other options. We had been using Paylocity HR & Payroll with a different provider for eight years before making the switch.
Read full review Reliability and Availability
Always I can work at 5 am or 10 at night to get all my work done so my associates can get paid well.
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Paylocity is quick to load, and reports take less than a minute to load and download for review.
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I've reached out to support a few times, and they are always super responsive over email, and willing to jump on a phone call too to discuss my issue directly.
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The timing is SLOW for response. I rarely if ever get a same day response any more, and there are times I have had to reach back out about a problem 3 days later in order to get a resolution. We never have the same customer service rep for any length of time. I feel I need to start from scratch with any person I speak with on the phone. It feels like Paylocity has gone to a tracked CS system- and my tickets are often closed out before a solution has been made. Significant decline in Paylocity CS over the last 3 years. No sign of an increase in CS either
Read full review Online Training
They have great training tools!
Read full review Implementation Rating
I would make sure you have a dedicated team at Paylocity to complete the implementation. We had staff from Paylocity quit and things were not completed properly. They dropped the ball so to speak on that portion of it. we have encountered multiple issues since then and are still not using the Time off tracking to its full capabilities.
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The UI of Collective Health is sleek and intuitive, and the company provides extremely quick and remarkably reliable via their support channels (Message, Chat and Phone Call). Moreover, the descriptions they provide for each medical service is succinct and still very informative.
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were neck and neck but our CEO decided on Paylocity. Paylocity has very similar systems as
so I'm not really sure why this system was choosen over the other. Its a fine system but I would imagine
is too. Paychex is Old, outdated and the platform itself is just not easy to work with
Read full review Scalability
Paylocity has great flexibility and will adapt to many ways a company structure is set up.
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Support is quick and proffessional
Read full review Return on Investment Collective Health has helped employees more accurately forecast their medical expenses and budget accordingly Collective Health has significantly improved the experience of employees with the submission of medical expenses claims Read full review Missed punches, incorrect punches have went down considerably (from what I have seen). More reliable source for handling payroll taxes than previously; which can save on errors and penalties (and time lost on dealing with them later). More accurate and consistent processes, all completed in one place; rather than in multiple systems or ways (once I get everything up and running as I want). Read full review ScreenShots